The 15 24/7 plumbers serving Lebanon

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 734 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown LebanonHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 734 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Lebanon →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

1-Tom-Plumber

Top pick24/7 per Google listing

5.0 (6,725 Google reviews) 19.8 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

1-Tom-Plumber: 96 of 100 analyzed reviews are 5-star with 0.846 consistency — fast_response in 9 reviews and same-day service in 8; 2 recent 1-star reviews allege drain cleaning results failed within 14 days with no warranty support.

Rating mix — of the 15 reviews we analyzed6,725 total on Google

5★12

4★0

3★0

2★0

1★3

Why we're cautious

No-warranty policy on drain cleaning: same blockage returned in under 2 weeks, manager Joe declined to honor work, only offered a sub-standard discount (1 of 100 reviews)
Drain cleaning work may not hold — $400 job recurred within 14 days with no warranty backup; company offered only a partial discount on a repeat visit (1 of 100 reviews)

To be fair

96% positive sentiment across 100 reviews with workmanship theme in 17 — techs consistently praised for clean jobsites, transparent explanations, and matching the bidding tech to the install tech (cited in 3 of 100 reviews)
Same-day and after-hours service reliably delivered — honored same-day when 2 competing companies failed to show, including midnight repair on a holiday (cited in 2 of 100 reviews)
Water heater installs praised by multiple customers — same tech provides estimate and performs work, completed same day with full explanation of ongoing maintenance (cited in 3 of 100 reviews)

What reviewers praise

“Our 85 year old home has old steel pipes. I was draining dishwater from kitchen sink and water pouring out the basement ceiling. My husband ran upstairs to see what I had done. An hour later (now midnight) he had sawed thru back of under-sink cabinetry and …”

Angie Baby · ★★★★★ · Google · Feb 2026

The most critical take we found

“Don’t waste your money!”

Jennifer Johnson · ★ · Google · Jun 2026

We read 100 of 6,725 reviews · newest from Feb 2026

(513) 286-2060

Full report →Website ↗

1-Tom-Plumber

Top pick24/7 per Google listing

5.0 (3,428 Google reviews) 14.0 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5.0 stars across 3,428 reviews; 5 of 5 analyzed reviews are 5-star. Water heater work appears in 2 of 5 quotes with holiday-weekend arrival confirmed in 1 review.

Rating mix — of the 5 reviews we analyzed3,428 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 3,428 reviews so far. Treat this as a first read.

What reviewers keep saying

Holiday-weekend response confirmed — arrived in 1.5 hours on a holiday weekend after customer called multiple other companies without success (cited in 1 of 5 reviews)
Technicians explain scope without upselling — 2 reviewers specifically note no pressure for extras and transparent step-by-step communication (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Thank you Jacob for all your hard work getting our new water heater here and installed. After calling numerous companies we happen to dial yours and you were here in a hour and half on a holiday weekend. Definitely extra kudos for explaining everything and …”

Natalie Mays · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 3,428 reviews · newest from Feb 2026

(937) 203-8499

Full report →Website ↗

Apex Pros Plumbing, Electrical, Heating and Air

Top pick24/7 per Google listing

4.9 (2,226 Google reviews) 15.9 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ across 2,226 reviews; only 5 analyzed here (thin local sample) — all 5-star with same-day sump pump service during area-wide surge, burst pipe diagnosis with underground photos, and consistent no-upsell praise across technicians.

Rating mix — of the 5 reviews we analyzed2,226 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 2,226 reviews so far. Treat this as a first read.

What reviewers keep saying

Same-day scheduling secured during peak demand: sump pump appointment booked on a day when 'many in the area were experiencing sump pump issues due to extreme rain.' (cited in 1 of 5 reviews)
Burst pipe investigation went underground — Shawn showed client photos of the broken pipe location before finalizing repair scope; upfront estimate obtained before starting. (cited in 1 of 5 reviews)
No unnecessary upselling noted across 3 of 5 reviews; technician Shawn recurrently requested by clients across multiple visits. (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“First time using Apex (scheduled for my Dad who had an urgent sump pump issue). Was blown away by Jacob B — courteous, knowledgeable, and he quickly solved the issue. Used great care with shoe covers, etc. Pricing was very reasonable, and no unnecessary …”

Lynn Frye · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,226 reviews · newest from Mar 2026

(937) 576-8862

Full report →Website ↗

Summers Plumbing Heating & Cooling

Top pick24/7 per Google listing

4.8 (1,768 Google reviews) 13.7 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8 stars across 1,768 reviews; all 5 analyzed reviews are 5-star with sub-hour arrival confirmed in 2 of 5; technicians explain work step-by-step and clean the work area before leaving.

Rating mix — of the 5 reviews we analyzed1,768 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 1,768 reviews so far. Treat this as a first read.

What reviewers keep saying

Sub-hour arrival confirmed in 2 of 5 analyzed reviews: Chad arrived within an hour when customer expected a 1-5 day wait; Mike arrived within 1 hour and gave cost estimate on-site (cited in 2 of 5 reviews)
Technicians explain repairs step-by-step and leave the work area clean in 3 of 5 analyzed reviews; one tech wore booties and another cleaned up all standing water before leaving (cited in 3 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Chad came out for an emergency gas leak at our furnace. He was professional, efficient, and explained everything as he went. Cleaned up the work area and made sure we didn't have any questions or concerns. Definitely will use their services again.”

Daniel White · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,768 reviews · newest from Mar 2026

(937) 518-1505

Full report →Website ↗

Spartan Plumbing and Drains

Top pick24/7 per Google listing

4.8 (1,552 Google reviews) 13.2 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8 stars, 1,552 Google reviews; 5 of 5 analyzed reviews are 5-star with fast_response in 3 and same-day service in 2 — water heater replacements completed same-day, gas line and water shut-off also handled on repeat visits.

Rating mix — of the 5 reviews we analyzed1,552 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 1,552 reviews so far. Treat this as a first read.

What reviewers keep saying

Same-day water heater replacement confirmed in 2 reviews: leaking 15-year-old heater replaced with full brass/plumbing and new gas lines in a single visit by a 3-person crew. (cited in 2 of 5 reviews)
Technician Tim prioritized doing the repair 'the right way, not just the quick way' — explained all options before proceeding; Braden praised across 2 separate service calls by same customer. (cited in 2 of 5 reviews)
Fit same-day for an accidental drilled-pipe emergency; gave additional quotes without pressure and provided DIY resources for adjacent finishing work. (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Nick and Jerred were wonderful and fixed my kitchen sink quickly and with obvious skill. They diagnosed further issues and solved them on the spot, leaving us with a fully functioning system. They were professional and friendly even when my kid poured random …”

Corey Chastain · ★★★★★ · Google · Jan 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,552 reviews · newest from Jan 2026

(937) 907-6359

Full report →Website ↗

Schlueter Plumbing - The No Nonsense Plumber

Top pick24/7 per Google listing

4.8 (673 Google reviews)4.6 on Yelp (11) 14.6 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Schlueter posts 4.8★ across 673 reviews with 87 of 94 analyzed being 5-star; fast_response cited 18 times and same-day appointments confirmed repeatedly, but 2 reviews flag high pricing and 1 cites poor workmanship after a sink still leaked post-visit.

Rating mix — of the 15 reviews we analyzed673 total on Google

5★12

4★1

3★0

2★1

1★1

Why we're cautious

Bathroom sink still leaking after company left — 3-star review citing poor workmanship; inconsistent pricing explanation to one customer ($538 job with two contradictory reasons given) (2 of 94 reviews)
2 reviews cite expensive pricing — toilet repair deemed 'quite expensive' and one customer charged $538, told conflicting reasons (flat rate vs. hourly) (2 of 94 reviews)

To be fair

themeCounts.fast_response=18 and same-day service confirmed in 12 reviews; Christmas Day diagnosis within 2 hours of calling cited in one review (cited in 3 of 94 reviews)
themeCounts.workmanship=16; Craig presented 3 options for a leaking toilet and installed a new one same day; returned within 2 hours on a Saturday at no charge for a gas union tightened post-install (cited in 2 of 94 reviews)
Fair pricing noted in 5 reviews; returned to fix post-install gas smell at no charge (cited in 2 of 94 reviews)

What reviewers praise

“After having a new water heater installed in mid-January, I recently noticed a natural gas smell from around the water heater. I closed the gas valve at the water heater and called Schlueter Plumbing on a Saturday. They arrived within 2 hours to tightened …”

Jim Collins · ★★★★★ · Google · Mar 2026

The most critical take we found

“They did show up. The simple problem was fixed. However I was charged excessively for the job. They saw a huge house & tried to take advantage of me. My father was a master contractor. He could have fixed this in less than an hour. I was charged $538. Because …”

Jacqueline Sells · ★★ · Google · Jan 2026

We read 94 of 673 reviews · newest from Mar 2026

(513) 970-6874

Full report →Website ↗

Pembroke Plumbing

Top pick24/7 per Google listing

4.9 (177 Google reviews) 17.0 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Pembroke Plumbing scores 4.9 stars across 177 reviews with weekend emergency availability confirmed, sub-hour response on burst pipe cited, and all 5 sampled reviews rated 5 stars.

Rating mix — of the 5 reviews we analyzed177 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 177 reviews so far. Treat this as a first read.

What reviewers keep saying

Sub-hour emergency response on burst pipe: 'answered our call immediately and arrived on site within the hour' cited in 1 of 5 reviews for after-hours water line repair (cited in 1 of 5 reviews)
Weekend availability confirmed: sump pump failure resolved late on a weekend day in 1 of 5 reviews (cited in 1 of 5 reviews)
Technicians communicate throughout the job — progress narration and post-job follow-up option noted in 2 of 5 reviews (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Our restoration company responded to an emergency water loss caused by a busted pipe, and the team at Pembroke was quick to support. They answered our call immediately and arrived on site within the hour. Their team efficiently repaired the pipe and restored …”

Geetika Casmon · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 177 reviews · newest from Feb 2026

(513) 916-0123

Full report →Website ↗

Mammoth Plumbing

Top pick24/7 per Google listing

4.9 (163 Google reviews) 13.4 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5 of 5 analyzed reviews are 5-star with fast_response=2, fair_pricing=2, and workmanship=2; thin review sample (5 of 163 total) limits confidence but all signals are positive.

Rating mix — of the 5 reviews we analyzed163 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 163 reviews so far. Treat this as a first read.

What reviewers keep saying

Upfront pricing with no surprises cited by 2 of 5 reviewers; owner (Matt) personally follows up to ensure customer understanding of process. (cited in 2 of 5 reviews)
Water line and sewer main-line work completed efficiently with thorough site cleanup; owner communication praised specifically. (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“The plumbing company contacted me immediately after I submitted my request through Thumbtack, which I really appreciated. They provided a clear quote upfront for the service I needed, so there were no surprises. They arrived on time and completed the job …”

Karla Hill · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 163 reviews · newest from Feb 2026

(937) 815-2006

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

McAfee Heating, Air Conditioning, and Plumbing

Caveats apply24/7 per Google listing

4.9 (3,780 Google reviews) 16.9 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Excellent pricing and communication when things go smoothly, but cleanup and follow-up instruction gaps suggest inconsistent job completion standards.

Rating mix — of the 5 reviews we analyzed3,780 total on Google

5★4

4★0

3★1

2★0

1★0

Small sample — we've analyzed only 5 of 3,780 reviews so far. Treat this as a first read.

Why we're cautious

With only 5 reviews analyzed, one negative experience (20% of sample) documenting poor cleanup and lack of system training is notable; suggests potential quality control gaps on larger jobs (1 of 5 reviews)
Inconsistent cleanup: one review reported technicians did not clean up mess after water heater and valve replacement work (1 of 5 reviews)
Incomplete customer education: customer received minimal information on new filtration system operation (salt refill process, where to purchase salt) despite significant investment (1 of 5 reviews)

To be fair

Pricing fairness: comes in under estimates and offers better rates than quoted (2 of 5 reviews mention fair/favorable pricing) (cited in 2 of 5 reviews)
Communication and explanation: 3 of 5 reviews praise thorough explanations, transparency, and politeness during initial contact and service (cited in 3 of 5 reviews)
Professional demeanor and courtesy: 4 of 5 reviews highlight professionalism, respect for homes, and courteous behavior (cited in 4 of 5 reviews)

What reviewers praise

“Amazing communication and interaction! They explain things very thoroughly and honestly, which I really value. I greatly appreciate their work! I would highly recommend their services.”

Staci Michelle · ★★★★★ · Google · Mar 2026

The most critical take we found

“Have always been happy with this company and their service. However after paying a lot for a new water heater and water filtration system I thought the technicians could’ve been better. There was a lot of slamming doors and after 3 hours in our home I asked …”

Amanda Schipper · ★★★ · Google · Feb 2026

We read 5 of 3,780 reviews · newest from Mar 2026

(937) 438-1976

Full report →Website ↗

Eco Plumbers, Electricians, and HVAC Technicians

Caveats apply24/7 per Google listing

4.8 (3,636 Google reviews) 15.5 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8★ Google, 3636 reviews; 5 analyzed all 5-star — professional=5, workmanship=1, fair_pricing=1. Thin plumbing-specific evidence; HVAC install reviews dominate the sample.

Rating mix — of the 5 reviews we analyzed3,636 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 3,636 reviews so far. Treat this as a first read.

What reviewers keep saying

Same-day installation completed with zero mess left behind; work done in record time confirmed in 1 of 5 reviews. (cited in 1 of 5 reviews)
fair_pricing=1 with competitive financing options and good prices cited vs. 3 other HVAC estimates. (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Logan did a great job installing our new furnace. The crew was very timely, polite and professional. Furnace works great!”

Jeffrey Viets · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 3,636 reviews · newest from Feb 2026

(937) 697-1223

Full report →Website ↗

Eco Plumbers, Electricians, and HVAC Technicians

Caveats apply24/7 per Google listing

4.9 (3,513 Google reviews)1.7 on Yelp (9) 11.4 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Eco Plumbers Cincinnati (4.9★, 3,513 reviews, BBB A+) — 85 of 100 sampled reviews are 5-star with themeCounts.professional=53, but 3 reviewers document aggressive upsells ($3,800 sump pump, $3,000+ drain repair), appointment no-shows, and an Ohio AG complaint.

Rating mix — of the 15 reviews we analyzed3,513 total on Google

5★7

4★1

3★2

2★0

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

1-star Yelp: $3,800 sump pump replacement quote (pump + battery backup) vs. a Zoeller pump for under $500 installed — reviewer considers this predatory upselling. (1 of 100 reviews)
1-star Yelp: Simple drain issue made worse by Eco (cable cut, pushed deeper), then quoted $3,000+ to fix it; customer filed an Ohio Attorney General complaint and received a refund. Another plumber fixed it in 10 minutes for $300. (1 of 100 reviews)
Appointment reliability issues reported by 2 reviewers — AI support line gave vague postponement notice with no proactive outreach; booking a simple drain clean resulted in missed 4-hour window twice. (2 of 100 reviews)

To be fair

Large crew capability for complex underground drainage projects — Phillip and 3-person crew replaced an underground drainage system in one multi-day project, praised for 110% work ethic and property care. (cited in 1 of 100 reviews)
Technicians take time to present options without pressure — Wyatt assessed an electrical issue, presented options without upselling, and completed same-day; Elijah also flagged for not pushing add-ons. (cited in 2 of 100 reviews)
Gas line leak detection and repair with follow-up — David identified a second leak at the gas meter the homeowner was unaware of; fast_response cited in 6 of 100 reviews. (cited in 1 of 100 reviews)

What reviewers praise

“Wyatt was amazing to deal with. We had no idea what to expect and were silently worried about the cost of our electrical issue. Wyatt put us at ease. He quickly assessed and then explained what was wrong. There was no up selling, just here are your options . …”

Amy Kreamelmeyer · ★★★★★ · Google · Jan 2026

The most critical take we found

“Booked a simple drain cleaning yesterday around 2 p.m. Was notified that they couldn't meet a FOUR HOUR WINDOW as they scheduled at that time. Was given a sob story about some people might have backed up sewage, so for some reason they could not hone their …”

Bruce C. · ★ · Yelp · Jun 2025

We read 100 of 3,513 reviews · newest from Jan 2026 · BBB A+ accredited

(513) 342-8502

Full report →Website ↗

Mr. Rooter Plumbing of Greater Cincinnati

Caveats apply24/7 per Google listing

4.7 (908 Google reviews)3.2 on Yelp (25) 15.9 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.7-star franchise with 908 reviews but reviewConsistency=0.461 — 15 one-star reviews in 100 analyzed; online scheduling praised, but sewer pipe installation failure and botched toilet repair are documented multi-visit failures.

Rating mix — of the 15 reviews we analyzed908 total on Google

5★7

4★0

3★0

2★1

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Sewer pipe installed incorrectly, yard dug up 3 times over multi-year period; pipe disconnected again while under warranty; promised camera inspection 'never happened' after week of calling. (1 of 100 reviews)
slow_response=3 and poor_workmanship=3 in 100 reviews; sewer pipe installed incorrectly requiring yard dug up 3 separate times; follow-up camera inspection promised but never sent. (1 of 100 reviews)
Toilet repair charged $315, problem unfixed; second plumber sent did not cover shoes in rain; reviewer concluded 'DO NOT USE'. (1 of 100 reviews)

To be fair

fast_response=15 in 100 reviews; resolved basement floor drain backup within 2 hours same day after rival plumber didn't call back for hours. (cited in 2 of 100 reviews)
Froze-pipe crawlspace job praised — tech went into a very small crawlspace 'most plumbers would not even do' and videotaped for transparency. (cited in 1 of 100 reviews)
Online scheduling with fair, no-membership pricing noted in 1 recent review; no hidden fees on quoted job. (cited in 1 of 100 reviews)

What reviewers praise

“Marco did an excellent job clearing our kitchen sink drain and redoing the undersink piping. Very quick work, cleaned up completely before he left. Drain works so much better! Highly recommend Marco to take care of your plumbing needs!”

S Lange · ★★★★★ · Google · Mar 2026

The most critical take we found

“Made an appt. on 11/6 at 2:30 pm for 11/7/2019 between 2 to 4 to come and give estimate for a new gas line from furnace to new stove top. Got call at 9:30 am on 11/7 saying have to cancel as gas pressure gauge is not available, I said you do not need that for …”

Joseph S. · ★ · Yelp · Nov 2019

We read 100 of 908 reviews · newest from Mar 2026

(513) 399-5203

Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore

HELP Plumbing, Heating, Cooling and Drains

We'd call someone else first24/7 per Google listing

4.8 (9,078 Google reviews)2.2 on Yelp (100) 19.0 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8★ across 9,078 reviews but internal sample splits 49 five-star vs 43 one-star — Yelp reviewers flag overcharging and cancelled appointments while Google skews strongly positive.

Rating mix — of the 15 reviews we analyzed9,078 total on Google

5★4

4★0

3★1

2★0

1★10

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Cancelled appointments and unreturned calls reported: reviewer charged for annual maintenance plan then could not cancel after no-show; another reviewer reports staff being 'rude' (2 of 100 reviews)
Review consistency score 0.071 — among the lowest possible; nearly equal count of 1-star (43) and 5-star (49) reviews in 100-review sample signals highly inconsistent technician quality (2 of 100 reviews)
Pricing complaints dominate negative reviews: plumber-cost mentioned in 44 of 100 analyzed reviews; expensive theme in 10; reviewers report quotes far above competitors (AC unit $4,500 vs $1,200 elsewhere) (3 of 100 reviews)

To be fair

Weekend and holiday emergency coverage documented: tech arrived July 4th weekend when no other company was available, per review evidence (cited in 1 of 100 reviews)
fast_response theme cited in 13 of 100 analyzed reviews; same-day service mentioned in 8 (cited in 2 of 100 reviews)

What reviewers praise

“JJ was my advanced field tech who chauffeured me around on a ride-a-long. We went to this customers home to diag a condensers unit that was frozen over in frigid, icey conditions and although we encountered some complications like a language barrier and more …”

Shawan DeBerry-Payne · ★★★★★ · Google · Feb 2026

The most critical take we found

“I would give them minus 1 star if I could. I wrote a previous review on here but somehow it magically disappeared. Inept Service Tech,not on time, no quote, no detailed invoice and a 350.00 charge for a drain that stopped right back up 2 days later. Their …”

Michael M. · ★ · Yelp · Dec 2022

We read 100 of 9,078 reviews · newest from Feb 2026 · BBB A+ accredited

(513) 973-4124

Full report →Website ↗

Thomas & Galbraith Heating, Cooling, Plumbing & Electrical

We'd call someone else first24/7 per Google listing

4.7 (7,070 Google reviews)1.8 on Yelp (100) 16.2 mi from downtown Lebanon

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.7★ across 7,070 reviews but 55 of 100 sampled are 1-star; surprise fees cited in 4 reviews, slow response in 13, and pricing complaints dominate with 52 plumber-cost mentions.

Rating mix — of the 15 reviews we analyzed7,070 total on Google

5★3

4★0

3★0

2★0

1★12

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Surprise fees pattern: 4 of 100 reviews cite unexpected charges (themeCounts.surprise_fees=4); one case documents $94 trip charge for tech who arrived without the part, then $882 flat-rate quote. (1 of 100 reviews)
Escalating estimates documented: $4,000 initial estimate for a drain issue, crew dug a hole, declared wrong diagnosis, then revised to $17,900+ to continue — customer lost $600 of $2,000 deposit. (1 of 100 reviews)
Agreement reversal: tech verbally offered $287 + augering deal, then company called next day refusing to honor it and quoted $1,065 power-wash with no guarantee. (1 of 100 reviews)

To be fair

Diagnosis quality praised in 3-star and 5-star reviews: $100 service/diagnosis fee rated as fair value, with accurate pinpointing of complex HVAC/plumbing issues. (cited in 2 of 100 reviews)
Burst pipe repair under a 135-year-old house completed in a day and a half with camera diagnosis and full cleanup; maintenance contract holders report consistent satisfaction. (cited in 1 of 100 reviews)

What reviewers praise

“Review long overdue as I have been a T&G customer and monthly member for over 2+yrs now. Simply our every technician has been phenomenal. I've used plumbing and heating. And soon I'll use the electrical service. Every technician has been informative, …”

Toriano Franklin · ★★★★★ · Google · Mar 2026

The most critical take we found

“They came out to do a repair on my furnace at one of my rental properties. I only had them come out because my usual guy was unavailable. His price to repair was over $8,000.00. Insane! I ended up waiting for my guy to go out. He replaced my furnace for …”

Michael T. · ★ · Yelp · Dec 2025

We read 100 of 7,070 reviews · newest from Mar 2026

(513) 914-2898

Full report →Website ↗

Arlinghaus Plumbing Heating & Air Conditioning

We'd call someone else first24/7 per Google listing

4.9 (1,788 Google reviews)2.1 on Yelp (71) 13.3 mi from downtown Lebanon

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9 Google stars on 1,788 reviews but 100 analyzed shows 29 one-star and reviewConsistency=0.163 — expensive theme cited 7 times, slow_response 11 times; faucet cartridge quoted $500 when part costs $20, and installation crews left safety hazards.

Rating mix — of the 15 reviews we analyzed1,788 total on Google

5★7

4★0

3★1

2★0

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

HVAC installation crew stayed until 9:30 PM (vs. promised 5 PM), left scrap metal and screws on floor with a toddler in home, and left a gap in vinyl siding exposing home to water infiltration. (1 of 100 reviews)
Faucet cartridge quoted at $500 when a plumbing supply store confirmed part costs $20; handle put on incorrectly twice, confirmed wrong by tech on second visit — poor_workmanship cited in 1 review. (1 of 100 reviews)
Business refused service for a repeat customer's gas furnace citing 'business' status — inconsistent service policy flagged in 1 review. (1 of 100 reviews)

To be fair

Multi-trade capability (HVAC, plumbing, electrical) with consultation available on Sundays and installations scheduled next-day — weekend_or_emergency=5 in 100 reviews. (cited in 2 of 100 reviews)
Pipe burst after freeze handled with responsive scheduling — got customer in a day earlier than a competing company. (cited in 1 of 100 reviews)
Water heater installation by Maurice included identifying and correcting prior piping issues not in original scope — floor protection used. (cited in 1 of 100 reviews)

What reviewers praise

“I would highly recommend Arlinghaus for HVAC replacement! We took advantage of their free furnace promotion to have our AC and furnace replaced. Lonnie did a fantastic job during the consultation, providing me with options and helping me understand what …”

Patrick Quinn · ★★★★★ · Google · Feb 2026

The most critical take we found

“Called about service on a simple gas furnace and they flat out told me that they would not come to look at it. They claimed the reason for refusal of work is that we are a business. They have been here twice in the past to service other furnaces. Times have …”

Jon T. · ★ · Yelp · Dec 2022

We read 100 of 1,788 reviews · newest from Feb 2026 · BBB A+ accredited

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How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Lebanon we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 734 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

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