Mr. Rooter Plumbing of Greater Cincinnati
Plumber · Cincinnati, OH · Open 24 hours per Google listing
Our verdict
4.7-star franchise with 908 reviews but reviewConsistency=0.461 — 15 one-star reviews in 100 analyzed; online scheduling praised, but sewer pipe installation failure and botched toilet repair are documented multi-visit failures.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
fast_response=15 in 100 reviews; resolved basement floor drain backup within 2 hours same day after rival plumber didn't call back for hours.
Cited in 2 of the 100 reviews we analyzed.
Froze-pipe crawlspace job praised — tech went into a very small crawlspace 'most plumbers would not even do' and videotaped for transparency.
1 cited review
“He had to crawl into a very small crawlspace underneath the house which most plumbers would not even do considering the technicality in it.”
Online scheduling with fair, no-membership pricing noted in 1 recent review; no hidden fees on quoted job.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Sewer pipe installed incorrectly, yard dug up 3 times over multi-year period; pipe disconnected again while under warranty; promised camera inspection 'never happened' after week of calling.
“When pipes were installed, they were installed incorrectly which caused sewage back up in the basement. They were called back out to fix them and dig up the yard a second time. After a couple of years, one of the pipes disconnected which again caused sewage backup. Still under warranty. They came back out to fix it, digging up yard a 3rd time.”
slow_response=3 and poor_workmanship=3 in 100 reviews; sewer pipe installed incorrectly requiring yard dug up 3 separate times; follow-up camera inspection promised but never sent.
“When pipes were installed, they were installed incorrectly which caused sewage back up in the basement. They were called back out to fix them and dig up the yard a second time. After a couple of years, one of the pipes disconnected which again caused sewage backup. Still under warranty. They came back out to fix it, digging up yard a 3rd time.”
Toilet repair charged $315, problem unfixed; second plumber sent did not cover shoes in rain; reviewer concluded 'DO NOT USE'.
“He removed the toilet, replaced the O ring and reattached the toilet to the floor. He charged us $315 and left. Hours later we realized that the problem was not fixed and the toilet was still leaking.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Made an appt. on 11/6 at 2:30 pm for 11/7/2019 between 2 to 4 to come and give estimate for a new gas line from furnace to new stove top. Got call at 9:30 am on 11/7 saying have to cancel as gas pressure gauge is not available, I said you do not need that for an estimate. Leslie replied, call was made after hours, I said no it was made at 2:30. She said does not matter, can not come. I asked to speak to a manager as …”
“On Thursday, 9/11/19, Joseph arrived promptly and attempted to clear a pipe of roots. Within a very short time, he called me to show that he had been able to extract but a small handful of roots and that I would need the pipe hydro-vac'd. I told him I would pay for his call-out and he swiped my card and told me that since it didn't go through, I would pay the entire amount the following day ($700+). I didn't have a …”
“I used to like their service and have found them helpful in the past. My faucet was leaking and he offered me two options but really only wanted to do the $1100 option that would leave a gaping hole in my wall since they don't do drywall or tile. He offered a stem replacement then decide he wasn't going to attempt it on the stem that was accessible and happened to be the one leaking after mumbling things about not …”
Positive
“Marco did an excellent job clearing our kitchen sink drain and redoing the undersink piping. Very quick work, cleaned up completely before he left. Drain works so much better! Highly recommend Marco to take care of your plumbing needs!”
“We had a wonderful experience with Mr. Rooter! We had a gas leak coming from our water heater and they were able to get to us right away, fix the leak and then come out the next day to replace the water heater. Our tech, Ryan, was very personable, friendly and professional!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Mr. Rooter Plumbing of Greater Cincinnati?
Hire if
- You need fast same-day or after-hours response
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Mr. Rooter Plumbing of Greater Cincinnati?
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Find plumbers near you
Mr. Rooter Plumbing of Greater Cincinnatiisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Hamilton · Lebanon · Cincinnati · Goshen