1-Tom-Plumber
Plumber · Cincinnati, OH · Open 24 hours per Google listing
Our verdict
1-Tom-Plumber: 96 of 100 analyzed reviews are 5-star with 0.846 consistency — fast_response in 9 reviews and same-day service in 8; 2 recent 1-star reviews allege drain cleaning results failed within 14 days with no warranty support.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in Cincinnati, OH · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
96% positive sentiment across 100 reviews with workmanship theme in 17 — techs consistently praised for clean jobsites, transparent explanations, and matching the bidding tech to the install tech
1 cited review
“Totally professional quality work and done when stated for a reasonable price. New water heater and water treatment system installed today and totally satisfied. Brad the plumber gave us an estimate and he came back and installed the job which was great to have the same guy both bid and do the work.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Same-day and after-hours service reliably delivered — honored same-day when 2 competing companies failed to show, including midnight repair on a holiday
1 cited review
“Prior to calling 1 Tom Plumber, I had scheduled same-day appointments with two other plumbing companies. Unfortunately, both were unable to honor their commitments, citing scheduling incompetence and technician delays eventually needing to reschedule for the following day.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Water heater installs praised by multiple customers — same tech provides estimate and performs work, completed same day with full explanation of ongoing maintenance
2 cited reviews
“Totally professional quality work and done when stated for a reasonable price. New water heater and water treatment system installed today and totally satisfied. Brad the plumber gave us an estimate and he came back and installed the job which was great to have the same guy both bid and do the work.”
“He then made a return visit to install a new hot water tank. The service was excellent. He was kind, he educated me and he kept the job clean the whole time.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-warranty policy on drain cleaning: same blockage returned in under 2 weeks, manager Joe declined to honor work, only offered a sub-standard discount
“After spending close to $400 for drain cleaning we felt like we were had! No more than 14 days later we had the same problem. No support from the manager, Joe or the company for backing up their work with some type of guarantee!”
Drain cleaning work may not hold — $400 job recurred within 14 days with no warranty backup; company offered only a partial discount on a repeat visit
“After spending close to $400 for drain cleaning we felt like we were had! No more than 14 days later we had the same problem. No support from the manager, Joe or the company for backing up their work with some type of guarantee!”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Don’t waste your money!”
“Tom None Plumber more like. After spending close to $400 for drain cleaning we felt like we were had! No more than 14 days later we had the same problem. No support from the manager, Joe or the company for backing up their work with some type of guarantee! They just offered to give us a less than ideal discount to come back. DO NOT USE THIS COMPANY! They will leave you with more problems!!!”
“Had company dispatched guy came i had a cog pipe dude said I had busted pipe he ran snake clean out an 100 feet of line still plugged they charged me $299 then quoted me $3600 to replace 5 foot of pipe i called an local plumber he came out pipe was not busted had no holes in pipe was clogged other guy clean pipe jet hot water pressure an install 2 clean outs every working well he charge me $1500 better price …”
Positive
“Our 85 year old home has old steel pipes. I was draining dishwater from kitchen sink and water pouring out the basement ceiling. My husband ran upstairs to see what I had done. An hour later (now midnight) he had sawed thru back of under-sink cabinetry and found a rust hole in original drain pipe. The pipe turned a sharp left behind dishwater and down to basement. We knew it would require more than my husband to do …”
“I originally had Brad come over to check my hot water heater to see if it needed replaced. After getting quotes on that, I actually had a leak in another room that I had him check while he was here. He was able to take care of the leak in just that visit, which took a lot of anxiety off of me. He then made a return visit to install a new hot water tank. The service was excellent. He was kind, he educated me and he …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire 1-Tom-Plumber?
Best for
- Water heater install/repair
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own 1-Tom-Plumber?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Cincinnati · Goshen · Lebanon