1-Tom-Plumber
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Trust Score: 0/100 · Based on 3428 reviews
Top pickOur Verdict
#8 of 12 in Kettering, OH
- Emergency and same-day calls
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need clear communication and upfront explanations
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 3428 Reviews Tell Us
Emergency Response
Holiday-weekend response confirmed — arrived in 1.5 hours on a holiday weekend after customer called multiple other companies without success
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses
Communication
Technicians explain scope without upselling — 2 reviewers specifically note no pressure for extras and transparent step-by-step communication
Customer reviews
Reviews from Google, Yelp & more
Thank you Jacob for all your hard work getting our new water heater here and installed. After calling numerous companies we happen to dial yours and you were here in a hour and half on a holiday weekend. Definitely extra kudos for explaining everything and answering all my questions. This guy rocks!!
Jacob came out to work on our water heater today. There was a bigger issue than just the pilot light not igniting. He explained the issue and he fixed it to where we will at least have hot water until it’s taken care of. He was very nice and worked quickly. We will definitely use the company again.
I had a great experience with One Tom Plumb, and I can’t say enough good things about Connor. He was absolutely amazing—professional, knowledgeable, and took the time to explain everything clearly. The service was efficient, and I felt confident everything was handled properly. Highly recommend!
Walt was the best most knowledgeable plumber i've ever met! He was very nice and didn't push extras like many other plumbers. He shared laughter and conversations with myself and family. Walt made this experience the best and easiest experience ever.
Jacob did a fantastic job. He was transparent with every step of his repairs. Connor was amazing as well. They were polite, considerate, and honest. I’ll use 1-Tom-Plumber, Jacob , and Connor again when other issues arise.
Business details
Service area
Based in Kettering. Serves 8 nearby cities within 20 miles:
1-Tom-Plumber