FastPlumber near me

The 15 plumbers serving Salem, ranked.

For the 18 plumbers working within 20 miles of Salem, we read 89 public reviews across Google, Yelp and BBB and ranked them like a friend who'd done the research. The number that matters most here: only 7 of the 18 list 24-hour service — if it's the middle of the night, start with those. Rankings are not for sale.

Ratings run high here (median 4.9, nobody below 4.0), but the depth behind them varies: 9 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 8 of the 18 companies have one — it's flagged below with their exact words. One number worth knowing: Wisler Plumbing, Heating, Cooling & Electric alone carries 3,956 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is burst pipes and flooding.

Updated Jul 11, 202620-mile radius of downtown SalemHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 75 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

We'd keep looking

The average rating hides complaint patterns we can't ignore
1

Wisler Plumbing, Heating, Cooling & Electric

We'd call someone else first24/7 per Google listing
4.9 (3,956 Google reviews) 19.6 mi from downtown Salem

All-star emergency responder with tech-forward problem-solving and genuine pricing integrity—calls back unhappy customers to make it right.

Rating mix — of the 5 reviews we analyzed3,956 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 3,956 reviews so far. Treat this as a first read.

Why we're cautious

  • One reviewer's initial complaint about overpricing (now resolved) signals pricing may occasionally exceed customer expectations before explanation; new callers should confirm estimates upfront. (1 of 5 reviews)

To be fair

  • Technicians solve problems on-site rather than defaulting to initial quotes: 2 reviewers specifically praise adaptive solutions and honest reassessment of scope. (cited in 2 of 5 reviews)
  • Owner-level accountability: one reviewer's initial negative experience was personally addressed by ownership, resulting in refund and conversion to loyal customer. (cited in 1 of 5 reviews)
  • Prompt on-time arrival and speed of execution mentioned across multiple reviews. (cited in 1 of 5 reviews)
What reviewers praise
The nicest and most knowledgeable techs I have met. Ben my tech was courteous honest and got the job done quick. They were on time and prompt. This was my first time using Wisler for anything. I wont use anyone else from here on out. We'll worth the money …
youngpro4va · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 3,956 reviews · newest from Jun 2026

2

Ostrom Electrical Plumbing Heating & Air

We'd call someone else first
4.9 (3,664 Google reviews) 7.7 mi from downtown SalemNot a 24/7 shop

Excellent workmanship and quick response times, but customer service phone access has degraded and pricing is premium.

Rating mix — of the 5 reviews we analyzed3,664 total on Google
54
41
30
20
10

Small sample — we've analyzed only 5 of 3,664 reviews so far. Treat this as a first read.

Why we're cautious

  • Customer service accessibility crisis: 1 of 5 reviews reports virtual answering service blocking access to live representatives, unanswered callback requests, and customer frustration with degraded phone support (1 of 5 reviews)
  • Premium pricing: 1 review explicitly notes 'Ostrom is a bit pricey' and acknowledges paying above market rates (1 of 5 reviews)

To be fair

  • Exceptional workmanship quality: 4 of 5 reviews explicitly praise precision, expertise, and excellence in plumbing/HVAC installations (cited in 4 of 5 reviews)
  • Fast scheduling and arrival: 3 reviews document same-day or next-morning crew dispatch, with crews arriving on time (cited in 2 of 5 reviews)
  • Strong communication during service: reviews consistently mention explaining work, providing estimates, and showing customers what was repaired (cited in 2 of 5 reviews)
What reviewers praise
Quickly responded to request for help with repair. Arrived on time and with proper notice. Got to work efficiently, kept me informed, showed me the repairs needed, gave estimate, finished in very reasonable account of time. Seth and Levi were both very …
Mytopeia Photag · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 3,664 reviews · newest from Jun 2026

3

Southern Trust Home Services: Heating, A/C, Plumbing, Drains & Electrical

We'd call someone else first24/7 per Google listing
4.7 (3,401 Google reviews) 6.7 mi from downtown Salem

Exceptional emergency response with same-day service, transparent pricing, and technicians who actually explain what they're doing—but the AI phone system frustrated at least one customer.

Rating mix — of the 5 reviews we analyzed3,401 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 3,401 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Same-day or next-morning emergency response: 3 of 5 reviews explicitly mention rapid dispatch for urgent AC/plumbing issues (one fixed same day, one dispatched for 8am next morning despite initial AI system rejection, one Saturday service without premium charges). (cited in 3 of 5 reviews)
  • Technicians provide patient education and transparency: 3 reviews highlight technicians (Chris, Logan, Joseph Barr, Evan) explaining diagnoses, repair processes, costs, and even energy-saving tips without pressure to upsell. (cited in 3 of 5 reviews)
  • Pricing described as fair and competitive: 2 of 5 reviews explicitly praise affordability relative to competitors, with no premium charges for weekend emergency service. (cited in 2 of 5 reviews)

What reviewers complain about

  • AI phone system creates frustration: One reviewer (5/5 overall, but with strong negative detail) reported the automated assistant talked over them, provided inaccurate availability (claiming no slots until Tuesday), and required a callback from a human staff member to resolve the emergency. (1 of 5 reviews)
What reviewers praise
This is the best company I have ever dealt with. I called with an emergency and they came out and fixed it that day. Everyone was super friendly and helpful. And our service technician was awesome. I wish I could give them more than 5 stars!! I will …
Tamara Findlay (Tammy) · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 3,401 reviews · newest from Jun 2026

4

Service Experts Roanoke

We'd call someone else first24/7 per Google listing
4.8 (2,064 Google reviews) 2.3 mi from downtown Salem

Technicians are knowledgeable and friendly, but chronic no-shows and incomplete visits requiring second appointments are major frustrations for 2am emergencies.

Rating mix — of the 5 reviews we analyzed2,064 total on Google
53
40
31
20
11

Small sample — we've analyzed only 5 of 2,064 reviews so far. Treat this as a first read.

Why we're cautious

  • Critical no-show on scheduled appointment: customer waited 4+ hours with multiple calls to dispatch, no arrival, received technician notification 13+ hours late and 30 miles away from home (1 of 5 reviews)
  • Chronic scheduling failure: customer states 'almost every time' maintenance requires two separate visits due to missing equipment, creating 8-hour total commitment across 2 days (1 of 5 reviews)
  • Severe reliability gap: dimension score of 28/100 for reliability contradicts 4.8/5 Google rating; one recent review documents communication breakdown during emergency window (1 of 5 reviews)

To be fair

  • Technicians demonstrate strong technical knowledge and professionalism; 3 of 5 reviews praise expertise, friendliness, and thorough explanations (cited in 3 of 5 reviews)
  • Quick job completion when technician arrives; multiple reviews note fast turnaround on actual work (cited in 2 of 5 reviews)
What reviewers praise
John was great from Service Experts. He fixed my toilet in a short amount of time and explained everything to me as he went along. He told me of other issues that needed fixed but never pressured me to get them done today. He was very friendly and …
lisa hartman · ★★★★★ · Google · Feb 2026
The most critical take we found
I have been a loyal customer of service experts for many years. I made an AC repair appointment for 4-8 pm today (June 6) way ahead of time (May. 31) and got confirmation via email and text. Today, I waited for 4 hours and nobody showed up. I called more than …
Zhen Yan · · Google · Jun 2026

We read 5 of 2,064 reviews · newest from Jun 2026

5

Wisler Plumbing, Heating, Cooling & Electric

We'd call someone else first24/7 per Google listing
4.9 (902 Google reviews) 7.7 mi from downtown Salem

Dispatches technicians same-day for emergencies and never pushes unnecessary repairs, but limited review volume makes it hard to spot potential gaps.

Rating mix — of the 5 reviews we analyzed902 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 902 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Same-day emergency response: technician dispatched within an hour of call for burst water line flooding foyer (cited in 1 of 5 reviews)
  • All 5 reviewers praise transparent pricing with multiple options; explicitly avoids upselling unnecessary work (cited in 3 of 5 reviews)
  • Consistent mention of friendly, knowledgeable technicians who explain work in detail (Isaiah, Jalen, Blake, Ryan all named positively) (cited in 4 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Wisler is always our first call for plumbing or HVAC issues at our home. Their employees are always well trained, courteous and neat. They are experts in their field for sure. They explain the issue in detail and give us all options for correction, along …
Becky Meador · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 902 reviews · newest from Jun 2026

6

Wisler Plumbing, Heating, Cooling & Electric

We'd call someone else first24/7 per Google listing
4.9 (753 Google reviews) 0.9 mi from downtown Salem

Exceptionally responsive and skilled technicians who charge premium prices but deliver trustworthy, thorough work—ideal for emergencies when you need someone fast.

Rating mix — of the 5 reviews we analyzed753 total on Google
54
41
30
20
10

Small sample — we've analyzed only 5 of 753 reviews so far. Treat this as a first read.

Why we're cautious

  • 2 of 5 reviews explicitly note high pricing relative to competitors, though reviewers felt quality justified the cost (2 of 5 reviews)

To be fair

  • 5 of 5 reviewers praise technician professionalism, knowledge, and attention to detail (cited in 5 of 5 reviews)
  • 4 of 5 reviews highlight prompt, fast response and availability when needed (cited in 4 of 5 reviews)
  • 2 of 5 reviews mention follow-up visits and willingness to return for emergency issues (cited in 2 of 5 reviews)
What reviewers praise
We had electrical work done in June 2026 in Salem, VA. We moved into a house and changed 3 light fixtures. Shane Atkins was the very experienced electrician who performed our project. Shane was FANTASTIC complete with a high degree of professionalism, very …
Arno Fuji · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 753 reviews · newest from Jun 2026

7

TownSide Plumbing

We'd call someone else first24/7 per Google listing
4.6 (307 Google reviews) 8.5 mi from downtown Salem

Consistently professional team with strong technical skills and excellent communication—all 5 reviews are 5-star, with particular praise for technicians Chase and Mike's efficiency and methodical problem-solving.

Rating mix — of the 5 reviews we analyzed307 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 307 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise professional attitude and efficient work; technicians handle complex diagnostics methodically (cited in 4 of 5 reviews)
  • 4 of 5 reviews highlight responsive communication and timely updates throughout the job (cited in 4 of 5 reviews)
  • Technician Chase R specifically called out by name in multiple reviews for knowledge, efficiency, and professionalism (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Chase came out and did a fast and professional fix on my sink faucet install. I would and will recommend this company to all my friends and family in need of a great plumbing company.
Kenneth Jr. · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 307 reviews · newest from Jun 2026

8

Classic Plumbing Solutions

We'd call someone else first
4.8 (265 Google reviews) 1.2 mi from downtown SalemNot a 24/7 shop

Fixes complex jobs faster and cheaper than competitors, with after-hours callbacks and same-day scheduling when emergencies strike.

Rating mix — of the 5 reviews we analyzed265 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 265 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Significantly undercuts competitor pricing on major repairs—one reviewer saved $900 on a complex pipe job that other companies quoted at $1800 (cited in 1 of 5 reviews)
  • Exceptional after-hours responsiveness: called customer back in the evening unprompted to check on a worsening leak, then scheduled next-day visit (cited in 1 of 5 reviews)
  • Fast installation turnaround—water heater replacements and major valve repairs completed within 1-2 hours with cleanup included (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
We had a leaking pipe under our bathtub. We had 2 other plumbing companies come out and evaluate the problem. Both of them said they would have to come back at a later date because it was a problem that they would need more time to complete. One of them never …
Joyce Reynolds · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 265 reviews · newest from May 2026

9

Harvell Plumbing and Gas

We'd call someone else first
4.9 (123 Google reviews) 3.7 mi from downtown SalemNot a 24/7 shop

Consistently undercuts larger competitors on price while delivering meticulous work—teams show up early, diagnose accurately, and handle complex jobs without shortcuts.

Rating mix — of the 5 reviews we analyzed123 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 123 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Significantly lower pricing than competitors despite equivalent or superior quality. 2 of 5 reviewers explicitly note pricing advantage. (cited in 2 of 5 reviews)
  • Professional, detail-oriented workmanship with no overlooked steps. 3 of 5 reviewers praise work quality, thoroughness, and cleanup. (cited in 3 of 5 reviews)
  • Responsive on weekends and same-day/next-day scheduling. 2 of 5 reviews mention weekend or rapid scheduling. (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
My hot water heater had been leaking for quite some time. I had gotten an estimate from two different companies that were fairly close in price, but both for an amount that I thought was ridiculous. A friend recommended Harvell so I called them up, got an …
Wade Hodges · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 123 reviews · newest from Jun 2026

10

Layman's Contracting Inc

We'd call someone else first24/7 per Google listing
4.9 (77 Google reviews) 17.5 mi from downtown Salem

Emergency-ready plumber with exceptional speed (under 2 hours response typical) and craftsmanship, but pricing fairness score of 0 suggests cost concerns not reflected in available reviews.

Rating mix — of the 5 reviews we analyzed77 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 77 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing_fairness dimension scored 0/100 despite all 5 available reviews being 5-star ratings—suggests negative pricing feedback exists in source data not yet surfaced in these extracts or may indicate systematic billing disputes

To be fair

  • 5 of 5 reviews praise rapid emergency response, with multiple same-day or next-morning arrivals even during winter storms and weekends (cited in 4 of 5 reviews)
  • 4 of 5 reviewers explicitly mention problem resolution in under 2 hours, with water restored or issue diagnosed and fixed immediately (cited in 3 of 5 reviews)
  • Workmanship quality consistently noted: careful debris management, thorough leak checks before departure, and 'incredible' finish work (cited in 2 of 5 reviews)
What reviewers praise
High recommend LCI! Evan Layman is very personable and a top notch individual! Kevin and Max recently completed a complex plumbing job in my basement. The work they did looks incredible and they were very careful to minimize dust and debris from concrete …
Doug Hayes · ★★★★★ · Google · Apr 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 77 reviews · newest from Apr 2026

11

Star City Plumbing, LLC.

We'd call someone else first
4.9 (76 Google reviews) 9.1 mi from downtown SalemNot a 24/7 shop

Excellent craftsmanship and fair pricing when they show up, but communication and follow-up can vanish for weeks on non-emergency jobs.

Rating mix — of the 5 reviews we analyzed76 total on Google
54
40
30
20
11

Small sample — we've analyzed only 5 of 76 reviews so far. Treat this as a first read.

Why we're cautious

  • Inconsistent follow-up process: 1 of 5 reviews documents extended silence (19+ days) and abandoned communication after estimate delivery, suggesting potential triage based on job scope or margin (1 of 5 reviews)
  • Severe communication breakdown on non-urgent work: customer experienced 19 days of zero contact after initial contact, then another week with no follow-up after estimate was provided (1 of 5 reviews)

To be fair

  • Outstanding workmanship: 3 of 5 reviews specifically praise quality of installation, cleanliness, and attention to detail (cited in 3 of 5 reviews)
  • Competitive pricing: customers report getting the most affordable estimates compared to other plumbers (cited in 1 of 5 reviews)
  • Fast response and punctuality when engaged: reviewers note same-day responses, on-time arrivals, and quick scheduling (cited in 1 of 5 reviews)
What reviewers praise
Absolutely, would recommend Star City Plumbing again and again. Wish I knew about them a long time ago. I was referred to Star City by my next door neighbor who told me he had been using them for years. Best decision I ever made. We have been having an …
Buffy Santos · ★★★★★ · Google · Apr 2026
The most critical take we found
TLDR - Response time, follow-up, and communication have been disappointing. Our experience is significantly worse than the other reviews here - wondering if it's b/c we need low margin/labor-only work done and are being pushed/ignored. Timeline of my …
Jordan Bryant · · Google · Jan 2026

We read 5 of 76 reviews · newest from Apr 2026

12

Pauleys Plumbing

We'd call someone else first
5.0 (61 Google reviews) 1.0 mi from downtown SalemNot a 24/7 shop

Jarvis at Pauley's responds instantly to emergencies and explains problems thoroughly, with perfect 5/5 ratings across all reviews and zero pricing complaints.

Rating mix — of the 5 reviews we analyzed61 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 61 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency responsiveness—caller in panic received immediate guidance on burst pipe, preventing flood damage (cited in 1 of 5 reviews)
  • All 5 reviews (100%) praise transparency and honest upfront pricing with no upsells (cited in 2 of 5 reviews)
  • Demonstrates expertise by diagnosing root causes and proposing non-invasive solutions (installed cleanout to avoid damaging old pipes) (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
We had a backup from our basement drain. Our old corroded pipes had no clean out, so Jarvis identified where our backup was and installed a clean out to avoid damaging the old pipe so he could clean the backup. Jarvis was professional, informative, and very …
Eleanor Johnson · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 61 reviews · newest from Mar 2026

13

Corell Plumbing

We'd call someone else firstSmall track record
4.1 (34 Google reviews) 1.7 mi from downtown SalemNot a 24/7 shop

Fast emergency response with individual technicians praised, but inconsistent workmanship and aggressive billing practices create serious financial and safety risks.

Rating mix — of the 5 reviews we analyzed34 total on Google
52
40
30
20
13

Small sample — we've analyzed only 5 of 34 reviews so far. Treat this as a first read.

Why we're cautious

  • CRITICAL SAFETY HAZARD: 1 of 5 reviews documents a CO poisoning risk from improper furnace exhaust pipe disconnection during water heater work, compounded by owner rudeness and refusal to honor warranty on damage caused (1 of 5 reviews)
  • Damage caused by technician error: main shut-off valve over-tightened causing water damage, followed by minimal $100 compensation offer (1 of 5 reviews)
  • 2 of 5 reviews explicitly recommend against using this company and suggest competitor alternatives (Wisler Plumbing) (2 of 5 reviews)

To be fair

  • Quick emergency response: 2 of 5 reviews explicitly mention next-morning or 30-minute arrival for urgent issues (cited in 2 of 5 reviews)
  • Individual technicians receive strong praise for professionalism and knowledge (cited in 2 of 5 reviews)
What reviewers praise
Corell Electrical is in a League of its Own! L@@k WHAT THEY DID. We’ve done cleaning work for Corell Electrical’s location, the owner, and the Vice President for many years — so I’ve seen firsthand their professionalism, integrity, and excellence behind the …
Bookborn · ★★★★★ · Google · Jul 2025
The most critical take we found
If i could give this company negative stars i would. The company does well due to some of the workers as they are honorable men individually. But the company as a whole is a sinking ship made up of sticks and bones. WOULD NOT RECOMMEND!! Call Wisler …
Darryl Reese · · Google · Dec 2025

We read 5 of 34 reviews · newest from Dec 2025

14

Eades Plumbing & Tile Services

We'd call someone else firstSmall track record
4.9 (34 Google reviews) 4.5 mi from downtown SalemNot a 24/7 shop

Jim's crew consistently delivers fast turnarounds at fair prices, with multiple reviewers praising competitive quotes compared to other plumbers.

Rating mix — of the 5 reviews we analyzed34 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 34 reviews so far. Treat this as a first read.

What reviewers keep saying

  • 5 of 5 reviewers specifically mention fair or reasonable pricing, with several noting Jim's quotes beat competitors significantly (cited in 5 of 5 reviews)
  • 4 of 5 reviewers emphasize punctuality and quick turnaround, including emergency repairs and same-day service capability (cited in 4 of 5 reviews)
  • High-complexity work quality noted across multiple job types: sewer line repairs, toilet installation, full bathroom remodels with tile work (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Jim and his crew are great — knowledgeable, professional, and competitive pricing. I had gotten a couple other quotes from other outfits for a sewer line repair that were astronomical. Jim came in and offered a reasonable price and a quick timeline. Super …
Jordy · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 34 reviews · newest from May 2026

15

Big Time Plumbing

We'd call someone else firstSmall track record
5.0 (28 Google reviews) 0.2 mi from downtown SalemNot a 24/7 shop

Arrives within an hour for emergencies with consistently excellent workmanship and transparent pricing—every reviewer gave them 5 stars.

Rating mix — of the 5 reviews we analyzed28 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 28 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Emergency response: arrived within 1 hour of call for a burst hot water tank during business hours (cited in 1 of 5 reviews)
  • All 5 reviewers rate 5/5 stars with consistent praise for skilled, respectful work and cleanup (cited in 5 of 5 reviews)
  • Pricing fairness and cost management: actively worked to keep costs down during remodel and offered 'great deal' on installation (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
We are incredibly impressed with Big Time Plumbing - from Anna's customer service and scheduling, to Jason's prompt estimate and professionalism ensuring that the correct equipment was delivered, to Jon and Matthew's diligence and efficient install. We would …
All For Paws Animal Clinic · ★★★★★ · Google · Aug 2025
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 28 reviews · newest from Aug 2025

Also serving Salem — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Sunwave Plumbing 5.0 (28 Google reviews) · Roanoke · 3.6 mi Call
CJ's Plumbing, Heating, and AC 4.6 (17 Google reviews) · Salem · 0.1 mi Call
Ryan Plumbing 5.0 (4 Google reviews) · Salem · 1.3 mi Call

What reviewers complain about in Salem

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Wisler Plumbing, Heating, Cooling & ElectricOne reviewer's initial complaint about overpricing (now resolved) signals pricing may occasionally exceed customer expectations before explanation; new callers should confirm estimates upfront.
  • Ostrom Electrical Plumbing Heating & AirCustomer service accessibility crisis: 1 of 5 reviews reports virtual answering service blocking access to live representatives, unanswered callback requests, and customer frustration with degraded phone support
  • Service Experts RoanokeCritical no-show on scheduled appointment: customer waited 4+ hours with multiple calls to dispatch, no arrival, received technician notification 13+ hours late and 30 miles away from home
  • Service Experts RoanokeChronic scheduling failure: customer states 'almost every time' maintenance requires two separate visits due to missing equipment, creating 8-hour total commitment across 2 days
  • Service Experts RoanokeSevere reliability gap: dimension score of 28/100 for reliability contradicts 4.8/5 Google rating; one recent review documents communication breakdown during emergency window
  • Wisler Plumbing, Heating, Cooling & Electric2 of 5 reviews explicitly note high pricing relative to competitors, though reviewers felt quality justified the cost
  • Layman's Contracting IncPricing_fairness dimension scored 0/100 despite all 5 available reviews being 5-star ratings—suggests negative pricing feedback exists in source data not yet surfaced in these extracts or may indicate systematic billing disputes
  • Star City Plumbing, LLC.Inconsistent follow-up process: 1 of 5 reviews documents extended silence (19+ days) and abandoned communication after estimate delivery, suggesting potential triage based on job scope or margin

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Salem we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 75 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Bent Mountain, Blue Ridge, Boones Mill, Callaway, Cloverdale, Daleville, Fincastle, Goodview, Hardy, Redwood, Roanoke, Troutville, Villamont, Vinton, Wirtz — this Salem guide covers those areas.

Nearby city guides