Star City Plumbing, LLC.
Plumber · Salem, VA
Our verdict
Excellent craftsmanship and fair pricing when they show up, but communication and follow-up can vanish for weeks on non-emergency jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Salem, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Outstanding workmanship: 3 of 5 reviews specifically praise quality of installation, cleanliness, and attention to detail
3 cited reviews
“Most affordable estimate and did such amazing job”
“Left the place looking like no one had been working there. Spotless!”
“Very punctual, show up when they say they are, quick to respond”
Competitive pricing: customers report getting the most affordable estimates compared to other plumbers
1 cited review
“Most affordable estimate and did such amazing job”
Fast response and punctuality when engaged: reviewers note same-day responses, on-time arrivals, and quick scheduling
1 cited review
“Very punctual, show up when they say they are, quick to respond”
Strong Google reputation: 4.9/5 stars across 76 reviews with repeat customers
2 cited reviews
“Most affordable estimate and did such amazing job”
“Very punctual, show up when they say they are, quick to respond”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Inconsistent follow-up process: 1 of 5 reviews documents extended silence (19+ days) and abandoned communication after estimate delivery, suggesting potential triage based on job scope or margin
“19 days with zero contact, still no estimate or follow-up”
Severe communication breakdown on non-urgent work: customer experienced 19 days of zero contact after initial contact, then another week with no follow-up after estimate was provided
“19 days with zero contact, still no estimate or follow-up”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“TLDR - Response time, follow-up, and communication have been disappointing. Our experience is significantly worse than the other reviews here - wondering if it's b/c we need low margin/labor-only work done and are being pushed/ignored. Timeline of my experience with Start City Plumbing: 12/17 - I saw positive reviews and wanted to use a locally owned business, so I submitted a request for a free estimate to …”
Positive
“Absolutely, would recommend Star City Plumbing again and again. Wish I knew about them a long time ago. I was referred to Star City by my next door neighbor who told me he had been using them for years. Best decision I ever made. We have been having an ongoing issue for several months now. From start to finish they were a pleasure to do business with. Travis, and his son did an excellent job and found the source of …”
“I cannot say enough good about Star City, their technicians, their craftsmanship, customer service and their prices. We have used them a half dozen times in the past several months and have been extremely pleased. They are very punctual and show up when they say they are. We have always used Matt, Brock or Isaiah and request them when we have work done. These guys are exceptional and go above and beyond to assure …”
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The rating picture
Small sample — we've analyzed only 5 of 76 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
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