Southern Trust Home Services: Heating, A/C, Plumbing, Drains & Electrical
Plumber · Roanoke, VA · Open 24 hours per Google listing
Our verdict
Exceptional emergency response with same-day service, transparent pricing, and technicians who actually explain what they're doing—but the AI phone system frustrated at least one customer.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Salem, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day or next-morning emergency response: 3 of 5 reviews explicitly mention rapid dispatch for urgent AC/plumbing issues (one fixed same day, one dispatched for 8am next morning despite initial AI system rejection, one Saturday service without premium charges).
1 cited review
“Chris listened patiently and was empathetic to our situation”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Technicians provide patient education and transparency: 3 reviews highlight technicians (Chris, Logan, Joseph Barr, Evan) explaining diagnoses, repair processes, costs, and even energy-saving tips without pressure to upsell.
1 cited review
“Chris listened patiently and was empathetic to our situation”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Pricing described as fair and competitive: 2 of 5 reviews explicitly praise affordability relative to competitors, with no premium charges for weekend emergency service.
Cited in 2 of the 5 reviews we analyzed.
Strong personal accountability: Technicians like Joseph Barr named repeatedly by satisfied customers who specifically request them for future work, suggesting consistency and trustworthiness.
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
AI phone system creates frustration: One reviewer (5/5 overall, but with strong negative detail) reported the automated assistant talked over them, provided inaccurate availability (claiming no slots until Tuesday), and required a callback from a human staff member to resolve the emergency.
“Chris listened patiently and was empathetic to our situation”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“This is the best company I have ever dealt with. I called with an emergency and they came out and fixed it that day. Everyone was super friendly and helpful. And our service technician was awesome. I wish I could give them more than 5 stars!! I will definitely recommend them to everyone!! And they are definitely more affordable than any other company I’ve talked to. This is an amazing company !!!”
“Our air conditioning system stopped working around 7pm on a Thursday evening. I called to request emergency assistance because we were supposed to be going away for a couple of days and our pet sitter would be staying in our home while we were gone. I was frustrated with the AI Assistant who took my initial call on that evening. He asked questions and then talked overtop of me before I could answer. He did ask me …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 3,401 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Salem · Catawba · Copper Hill