Big Time Plumbing
Plumber · Salem, VA
Our verdict
Arrives within an hour for emergencies with consistently excellent workmanship and transparent pricing—every reviewer gave them 5 stars.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Salem, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency response: arrived within 1 hour of call for a burst hot water tank during business hours
Cited in 1 of the 5 reviews we analyzed.
All 5 reviewers rate 5/5 stars with consistent praise for skilled, respectful work and cleanup
4 cited reviews
“prompt estimate and professionalism”
“thorough & punctual and cleaned up after themselves”
“tried their best to keep the costs down”
“explained the whole process of the installation”
Cited in 5 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Pricing fairness and cost management: actively worked to keep costs down during remodel and offered 'great deal' on installation
2 cited reviews
“tried their best to keep the costs down”
“explained the whole process of the installation”
Communication and transparency: explains work process upfront and provides prompt estimates
2 cited reviews
“prompt estimate and professionalism”
“explained the whole process of the installation”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“We are incredibly impressed with Big Time Plumbing - from Anna's customer service and scheduling, to Jason's prompt estimate and professionalism ensuring that the correct equipment was delivered, to Jon and Matthew's diligence and efficient install. We would recommend to anyone needing plumbing services!”
“I could not possibly be happier w the job BTP did for us! They were thorough & punctual and cleaned up after themselves everyday they were here. So respectful, kind and incredibly skilled! Zach was awesome and did a fantastic job! I will always recommend this outfit.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 28 reviews so far. Treat this as a first read.
Newest review in our sample: Aug 2025.
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Nearby: Salem · Catawba · Copper Hill