Wisler Plumbing, Heating, Cooling & Electric
Plumber · Salem, VA · Open 24 hours per Google listing
Our verdict
All-star emergency responder with tech-forward problem-solving and genuine pricing integrity—calls back unhappy customers to make it right.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Salem, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technicians solve problems on-site rather than defaulting to initial quotes: 2 reviewers specifically praise adaptive solutions and honest reassessment of scope.
1 cited review
“They took the time to understand the real ask and need and delivered.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Owner-level accountability: one reviewer's initial negative experience was personally addressed by ownership, resulting in refund and conversion to loyal customer.
Cited in 1 of the 5 reviews we analyzed.
Prompt on-time arrival and speed of execution mentioned across multiple reviews.
1 cited review
“Ben my tech was courteous honest and got the job done quick.”
Fair pricing perception: 2 reviewers explicitly cite satisfaction with pricing relative to work performed.
2 cited reviews
“Happy and pleased with the new faucets and price.”
“Ben my tech was courteous honest and got the job done quick.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One reviewer's initial complaint about overpricing (now resolved) signals pricing may occasionally exceed customer expectations before explanation; new callers should confirm estimates upfront.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“The nicest and most knowledgeable techs I have met. Ben my tech was courteous honest and got the job done quick. They were on time and prompt. This was my first time using Wisler for anything. I wont use anyone else from here on out. We'll worth the money when you know you got the right team for the job.”
“When the guys that do the work arrived on the job, they realized the sales quote need to be adjusted. They took the time to understand the real ask and need and delivered. Incredible. John Chappell was the older man guiding this and he nailed it. Electric installation.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 3,956 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Copper Hill · Salem