CJ's Plumbing, Heating, and AC
Plumber · Salem, VA
You call them directly — we don't sell your info or route the call.
Our verdict
Family-owned shop with 21-year track record—answers emergency calls on holidays, charges fairly, and won't bill if they can't fix it.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: answered call on New Year's Day when closed and came out immediately; multiple reviewers praise accommodating approach to urgent situations
1 cited review
“very nice and accommodating to our emergency situation”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Honest pricing and willingness to absorb costs: one reviewer explicitly states CJ's promised no charge if unable to fix the problem, contrasting with previous plumber who charged despite failure; another notes fair pricing after 21 years as customer
1 cited review
“used CJ's Plumbing for 21 years, honest and very fair with pricing”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Creative problem-solving and quality workmanship: technician used an efficient method (gadget) to retrieve toy from toilet without requiring full toilet removal, saving customer money and hassle
1 cited review
“pulled it out with a nifty gadget. Toy is trash, plumbing issue resolved”
Long-term customer retention: 21-year relationship with same family; consistent positive service across multiple decades indicates sustained reliability
1 cited review
“used CJ's Plumbing for 21 years, honest and very fair with pricing”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“They were very nice and accommodating to our emergency situation. Price was good for the time and work they did. Will definitely call them again when we need a plumber.”
“Mark, Thank you for your prompt response! We had a plumbing issue on New Years Day. They were closed, but Mark answered the phone and came out to help us anyway. He opened a drain cap in the yard and told us it was an issue that we needed to contact The Western Virginia Water Authority because it was a sewer line problem in the street. He did not charge us anything for coming out. WOW...in today’s time you don’t …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 17 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2023.
Own CJ's Plumbing, Heating, and AC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
CJ's Plumbing, Heating, and ACisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Salem · Catawba · Copper Hill