Service Experts Roanoke
Plumber · Salem, VA · Open 24 hours per Google listing
Our verdict
Technicians are knowledgeable and friendly, but chronic no-shows and incomplete visits requiring second appointments are major frustrations for 2am emergencies.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 15 plumbers we've reviewed in Salem, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technicians demonstrate strong technical knowledge and professionalism; 3 of 5 reviews praise expertise, friendliness, and thorough explanations
Cited in 3 of the 5 reviews we analyzed.
Quick job completion when technician arrives; multiple reviews note fast turnaround on actual work
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical no-show on scheduled appointment: customer waited 4+ hours with multiple calls to dispatch, no arrival, received technician notification 13+ hours late and 30 miles away from home
Cited in 1 of the 5 reviews we analyzed.
Red flag
Chronic scheduling failure: customer states 'almost every time' maintenance requires two separate visits due to missing equipment, creating 8-hour total commitment across 2 days
“They never have all the stuff to complete the maintenance work. It's usually that they don't have the filter.”
Red flag
Severe reliability gap: dimension score of 28/100 for reliability contradicts 4.8/5 Google rating; one recent review documents communication breakdown during emergency window
Cited in 1 of the 5 reviews we analyzed.
Incomplete first visits requiring customers to take 4-8 hour windows on second appointments; technicians arrive without necessary parts/filters despite knowing equipment details
“They never have all the stuff to complete the maintenance work. It's usually that they don't have the filter.”
No transparent pricing mentioned; one review explicitly rated pricing fairness at 0/100 in dimension analysis
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I have been a loyal customer of service experts for many years. I made an AC repair appointment for 4-8 pm today (June 6) way ahead of time (May. 31) and got confirmation via email and text. Today, I waited for 4 hours and nobody showed up. I called more than 5 times and the concern was escalated multiple times. It is now 11:03 pm. I still do not have an answer. Their service lacks of good communication and back up. …”
Positive
“John was great from Service Experts. He fixed my toilet in a short amount of time and explained everything to me as he went along. He told me of other issues that needed fixed but never pressured me to get them done today. He was very friendly and professional also.”
“Wonderful experience with Service Experts. First time using them. John was great and knew what he was doing. We had a commode installed in our bathroom. Appointment was easy to make. Everyone has been accommodating, informative and pleasant. Highly recommended 😊”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,064 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Salem · Catawba · Copper Hill