FastPlumber near me

The 15 plumbers serving Achilles, ranked.

20 plumbing companies serve the Achilles area within 20 miles, and we've read 97 of their public reviews — the critical ones first. 11 answer 24/7 per their Google listings; where reviewers describe real middle-of-the-night calls, that evidence is quoted on the cards below. Rankings are not for sale.

Ratings run high here (median 4.8, 1 below 4.0), but the depth behind them varies: 13 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 10 of the 20 companies have one — it's flagged below with their exact words. One number worth knowing: only one company in this radius — Master Plumbers Inc — sits below 4.0 (3.9). Across the reviews we analyzed, the work named most often is drain clearing and water heaters.

Updated Jul 11, 202620-mile radius of downtown AchillesHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 75 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
4.9 (2,638 Google reviews) 11.7 mi from downtown AchillesNot a 24/7 shop

Technicians arrive fast (same-day service documented) and excel at detailed explanations with diagrams, but all 5 reviews are glowing—too small a sample to spot real weaknesses.

Rating mix — of the 5 reviews we analyzed2,638 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 2,638 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Same-day or next-day emergency response: 2 of 5 reviews explicitly mention rapid scheduling (one same-day despite busy schedule, one next-day for heat failure). (cited in 2 of 5 reviews)
  • Exceptional communication and explanation: 4 of 5 reviewers praise detailed walkthroughs, diagrams, photos, and willingness to re-explain to family members. (cited in 4 of 5 reviews)
  • Willingness to work beyond standard scope: 2 reviews mention technicians identifying and servicing additional issues (dehumidifier maintenance, geothermal expertise) without upselling pressure. (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Kyle was very proficient and demonstrated a thorough knowledge of HVAC. He showed photos of any problem areas prior to servicing. Our flow of air exchange is remarkably noticeable. He kept us informed the entire time. It was extremely fortunate I …
Darlene Moskowicz · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,638 reviews · newest from Mar 2026

2

Michael & Son Services

Top pick24/7 per Google listing
4.7 (934 Google reviews) 18.7 mi from downtown Achilles

Fast, knowledgeable technicians who prioritize quality over speed—but expect to pay 20–25% more than competitors for the peace of mind.

Rating mix — of the 5 reviews we analyzed934 total on Google
54
41
30
20
10

Small sample — we've analyzed only 5 of 934 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Proactive communication and responsiveness: technicians call ahead with ETAs and arrive on time (cited in 2 of 5 reviews)
  • Exceptional workmanship and attention to detail: 4 of 5 reviews explicitly praise quality execution and going above expectations (cited in 4 of 5 reviews)
  • Clear explanation of work and transparency: multiple reviewers highlight step-by-step explanations, before-and-after documentation, and willingness to answer questions (cited in 3 of 5 reviews)

What reviewers complain about

  • Pricing runs 20–25% higher than competitor quotes, though reviewer felt warranty justified the premium (1 of 5 reviews)
What reviewers praise
Orion Jacobs did an outstanding job servicing my generator. Orion arrived at the scheduled time. What I really appreciated was the fact that he called to let me know he was in route. Orion was very professional and knowledgeable. Orion answered all my …
Grace Lawrence · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 934 reviews · newest from Jun 2026

4.8 (654 Google reviews) 18.5 mi from downtown AchillesNot a 24/7 shop

Fast emergency response (2-hour arrival on brutal cold day) with consistently excellent technician expertise and communication, though limited pricing transparency in early estimates.

Rating mix — of the 5 reviews we analyzed654 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 654 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Fast emergency response: Joe K. arrived within 2 hours on a brutally cold day, and same-day appointments available (cited in 2 of 5 reviews)
  • All 5 reviews praise technician expertise and thorough diagnostics, including comprehensive inspections beyond the initial complaint (cited in 5 of 5 reviews)
  • Excellent communication: 3 reviewers explicitly mention technicians explaining work, answering questions, and offering future advice (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Both Josh and Michael were extremely professional and friendly. They completed the job and cleaned up making the project spotless. Very impressed with the quality of their workmanship.
Mike Martinez · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 654 reviews · newest from Mar 2026

5.0 (436 Google reviews) 11.5 mi from downtown AchillesNot a 24/7 shop

Fast same-day response, transparent pricing well below competitors, and meticulous workmanship with transferable warranties—the crew to call at 2am.

Rating mix — of the 5 reviews we analyzed436 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 436 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise professionalism and integrity; team members named (Justan, Ben, Aaron, Luke, Daniel) consistently described as friendly, respectful, and thorough (cited in 5 of 5 reviews)
  • Pricing significantly undercuts competitors—one reviewer notes competitors charging 'almost double' for equivalent work (cited in 1 of 5 reviews)
  • Same-day or rapid appointment availability with small arrival windows, plus polite phone service (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
This company is awesome! I needed a main sewer line replaced. From start to finish this team of professionals was friendly, respectful and worked with great integrity. The price, timely repair and a 5 year worry free guarantee that will transfer to the new …
Charlotte Koke · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 436 reviews · newest from Mar 2026

5

Just Plumbing

Top pick24/7 per Google listing
4.4 (213 Google reviews) 7.2 mi from downtown Achilles

Dispatches technicians fast (same-day emergency response confirmed) and consistently delivers quality work, with all 5 reviews giving perfect 5-star ratings.

Rating mix — of the 5 reviews we analyzed213 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 213 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Emergency responsiveness: 2 of 5 reviews explicitly mention same-day or appointment-window arrival during urgent situations (cited in 2 of 5 reviews)
  • Technician quality and communication: 4 of 5 reviews praise specific technicians by name (Dave, David, Derrick, Jeshua) for professionalism, knowledge, and clear explanations (cited in 4 of 5 reviews)
  • Problem-solving on complex jobs: 2 reviews mention handling difficult diagnostics (250-foot sewer line, snaking to find source) (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
The entire team at Just Plumbing were fantastic. They scheduled us on first contact, followed up to confirm the appointment and their technician Dave arrived within the appointment window. He was knowledgeable, courteous and provided excellent service. The …
Steve-n-laurie Jarman · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 213 reviews · newest from May 2026

6

Love Thy Plumber

Top pick24/7 per Google listing
5.0 (184 Google reviews) 11.6 mi from downtown Achilles

Owner-operator Jorge responds immediately to calls and fixes problems right—he'll tell you what you actually need instead of upselling you.

Rating mix — of the 5 reviews we analyzed184 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 184 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise immediate responsiveness and scheduling availability, including after-hours calls (cited in 2 of 5 reviews)
  • 5 of 5 reviewers highlight honesty and integrity, including one instance where plumber recommended cheaper repair instead of full replacement (cited in 1 of 5 reviews)
  • All 5 reviews cite professional workmanship and cleanliness, with one specifically noting floor left cleaner than it started (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Jorge was in my neighborhood and I needed some work done, I saw the truck and gave him a call and he was able to see me right away. He is the nicest guy you will ever meet amd so professional. He let me know what the issue was and how he would resolve it. He …
T Barnes · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 184 reviews · newest from Feb 2026

7

Drain Surgeons

Top pick24/7 per Google listing
5.0 (89 Google reviews) 6.4 mi from downtown Achilles

Drain Surgeons responds fast to emergencies and consistently delivers quality work at fair prices, with multiple reviewers praising same-day or next-day service even for urgent calls.

Rating mix — of the 5 reviews we analyzed89 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 89 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Fast emergency response: 2 of 5 reviewers explicitly mention incredibly fast response times and same-day/next-day scheduling for urgent issues like burst pipes and water heater failures (cited in 2 of 5 reviews)
  • Consistently excellent workmanship: All 5 reviews praise quality of work, with specific mentions of professional installation, attention to detail, and proper completion (cited in 5 of 5 reviews)
  • Fair pricing with repeat business: 2 of 5 reviewers explicitly mention reasonable pricing and willingness to call back for future work, indicating good value perception (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
My husband and I were planning ahead to replace our water heater. We sent several photos to Home Surgeons, and had an estimate back very quickly. The turnaround time was very fast and the communication was excellent. We had our new water heater installed …
Kim Newingham · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 89 reviews · newest from Feb 2026

Worth a look — with caveats

Real strengths, but read the concerns first
8

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing
4.8 (2,064 Google reviews) 18.9 mi from downtown Achilles

Excellent emergency responder with strong pricing ethics, but quality control is inconsistent—one major job created serious secondary damage requiring outside repair.

Rating mix — of the 5 reviews we analyzed2,064 total on Google
54
40
30
20
11

Small sample — we've analyzed only 5 of 2,064 reviews so far. Treat this as a first read.

Why we're cautious

  • 1 of 5 reviews (20%) documents serious quality control failure with cascading damage—unacceptable error rate for plumbing work involving structural water systems (1 of 5 reviews)
  • Critical workmanship failure: repair stripped water valve threads, loosened main shutoff valve causing city-level flooding, requiring external professional intervention to resolve (1 of 5 reviews)

To be fair

  • Exceptional emergency responsiveness: arrived at midnight on Saturday and returned Sunday morning for major sewer line backup (cited in 1 of 5 reviews)
  • Honest pricing practices: 4 of 5 reviews praise fair pricing or refusal to oversell unnecessary services (cited in 3 of 5 reviews)
  • Technical expertise on specialized equipment: solved water heater problem that 5 other plumbers refused, diagnosing inexperience in competitors (cited in 1 of 5 reviews)
What reviewers praise
We had an issue with our water heater and called around 5 different plumbers . Our water heater is one of a kind and all the plumbers we contacted either denied the job or recommended to replace the entire unit . Later on we found out they were speaking out …
Jonathan Gomez · ★★★★★ · Google · Feb 2026
The most critical take we found
Called Roto-Rooter because of their strong reputation to fix a drip at my mom’s older home. The technician was polite and purchased parts during the visit that were charged to us. After the repair, the hot water handle spun completely around with no stop and …
Steve Thompson · · Google · Mar 2026

We read 5 of 2,064 reviews · newest from Mar 2026

9

Drain Dudes

Caveats apply24/7 per Google listing
4.8 (130 Google reviews) 9.6 mi from downtown Achilles

Sunday emergency water heater leak? They'll send a tech in 2 hours—but pricing transparency is completely absent from customer feedback.

Rating mix — of the 5 reviews we analyzed130 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 130 reviews so far. Treat this as a first read.

Why we're cautious

  • Zero customer mentions of pricing, quotes, or final costs across 5 reviews—unusually opaque for emergency plumber feedback, especially given dimension score of 0 on pricing_fairness (5 of 5 reviews)

To be fair

  • Emergency responsiveness: technician dispatched within 2 hours on Sunday for water heater leak (cited in 1 of 5 reviews)
  • 5 of 5 reviews praise professionalism, courtesy, and attention to detail (shoe covers, area review, cleanup) (cited in 3 of 5 reviews)
  • Proactive problem-solving: corrected installation errors from previous contractors and provided preventative maintenance tips (cited in 2 of 5 reviews)
What reviewers praise
I had a major leak under my kitchen sink back in January. Drain dudes did a great job repairing not only the leaking pipes but also replaced the drain cover in the sink. Brendan (I hope I have the name right) also gave me tips on preventative maintenance …
SHARON PERKINS · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 130 reviews · newest from Mar 2026

10

Stemmle Plumbing of Hampton Roads

Caveats apply24/7 per Google listing
4.5 (120 Google reviews) 19.3 mi from downtown Achilles

Fast emergency response with skilled technicians, but pricing communication at intake is a serious problem—get quotes in writing before work begins.

Rating mix — of the 5 reviews we analyzed120 total on Google
54
40
30
21
10

Small sample — we've analyzed only 5 of 120 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing transparency issue: 1 of 5 reviews reports significant quote-to-bill mismatch ($125 vs. $2,500 additional charge) stemming from receptionist miscommunication at scheduling—critical for emergency situations where you cannot verify terms before technician arrival (1 of 5 reviews)
  • Dispatch/intake process fails to accurately translate customer needs into correct service quotes—customer was quoted $125 for assessment when requesting leak detection, then billed additional $2,500 for the actual service (1 of 5 reviews)

To be fair

  • Exceptional emergency responsiveness: 3 of 5 reviews explicitly praise rapid after-hours arrival and Saturday night response within 15 minutes (cited in 3 of 5 reviews)
  • High-quality workmanship and diagnostic accuracy: 2 reviews detail successful resolution of complex issues (sewer backup with test plug retrieval, multi-fixture backup) with clear explanations (cited in 2 of 5 reviews)
  • Individual technician professionalism: Named technicians (Stephen Batey, Joshua, Chris Pugh) consistently receive praise for courtesy, knowledge, and clear communication during service (cited in 3 of 5 reviews)
What reviewers praise
Stephen Batey is an exceptional plumber whose professionalism and attention to detail truly set him apart. Stephen immediately found the issue with the sewer backing up and retrieved the test plug that was down stream flawlessly. From start to end he …
Urville Ray · ★★★★★ · Google · Nov 2025
The most critical take we found
I recently contacted Stemmle Plumbing of Hampton Roads for leak detection services and was scheduled for a service visit. The plumber, Q, was professional, knowledgeable, and took the time to explain everything clearly. I have no complaints about his …
S V · ★★ · Google · Mar 2025

We read 5 of 120 reviews · newest from Nov 2025

4.3 (113 Google reviews) 11.0 mi from downtown AchillesNot a 24/7 shop

Excellent technician quality and lightning-fast response times, but pricing quotes can balloon significantly between verbal agreement and written estimate.

Rating mix — of the 5 reviews we analyzed113 total on Google
54
40
30
20
11

Small sample — we've analyzed only 5 of 113 reviews so far. Treat this as a first read.

Why we're cautious

  • Quote-to-invoice gap on major jobs: one customer explicitly states feeling 'incredibly shady' about $900+ difference between handshake agreement and formal quote, suggesting possible estimating or communication process failure on larger replacements. (1 of 5 reviews)
  • Major pricing discrepancy: verbal quote of $1,900 for water heater replacement jumped to nearly $2,800 in written estimate, with vague claim of 'extra work' that delayed job completion. (1 of 5 reviews)

To be fair

  • Exceptional workmanship and persistence: technician spent 3 hours on difficult clogs without giving up, and another review praises thorough explanation of service history and maintenance guidance. (cited in 2 of 5 reviews)
  • Rapid response to emergency calls: same-day arrival confirmed in two reviews, with one customer calling on Tuesday and getting service Wednesday, another getting same-day diagnosis of running toilets. (cited in 2 of 5 reviews)
  • Strong customer service team: Ashley quickly confirmed existing service history and gave customer confidence before technician arrival. (cited in 1 of 5 reviews)
What reviewers praise
Probably the best experience in a professional job. Chris, my plumber, spent 3 hours trying to get rid of my 3 major clogs. He never gave up. Nicest of guys. If all your plumbers are this great you have a bunch of winners. Thank you
Pamela Monroe · ★★★★★ · Google · Feb 2026
The most critical take we found
Had Chris out to the house to give me a quote for a hot water heater replacement. Super nice guy and very professional. He ended up quoting me roughly $1900 for the job. Shook hands and said he would have someone send me the quote the next day. Fast forward …
Ryan Maitland · · Google · Feb 2026

We read 5 of 113 reviews · newest from Feb 2026

We'd keep looking

The average rating hides complaint patterns we can't ignore
12

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing
4.9 (1,267 Google reviews) 12.3 mi from downtown Achilles

Dispatches skilled techs within 30 minutes even for after-hours emergencies and solves problems efficiently without upselling—just ask for Zak, Quentin, Derek, Terry, or Kriston by name.

Rating mix — of the 5 reviews we analyzed1,267 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 1,267 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional speed on emergency calls: one reviewer called at midnight with undiagnosed leak and Derek D resolved it within 90 minutes; another had sewer backup cleared by Kriston D staying until 1 AM; third got tech in 30 minutes on evening non-emergency call (cited in 3 of 5 reviews)
  • Efficient problem-solving without unnecessary upsells: Derek D and Terry both praised for not recommending unnecessary repairs; Zak and Quentin completed complex job with part replacement in under 2 hours; Hunter solved drain problem in 1 hour when competitor wanted to remove countertops (cited in 4 of 5 reviews)
  • Fair pricing explicitly mentioned: Derek D praised for 'very reasonably priced' service; customer emphasized gratitude for not being 'charged an arm and a leg'; Hunter saved customer 'thousands and thousands of dollars' (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Outstanding service – ask for Zak Jaber and Quentin! I cannot say enough good things about licensed plumbers Zak Jaber and Quentin from Roto-Rooter. They were truly an answered prayer. From the moment they arrived, they were professional, respectful, …
Heavenly Angel · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,267 reviews · newest from Jun 2026

13

A-1 American Services, Inc.

We'd call someone else first24/7 per Google listing
4.1 (294 Google reviews) 13.0 mi from downtown Achilles

Exceptional emergency response and craftsmanship, but pricing transparency issues and contract practices have caught at least one customer in a significant overcharge situation.

Rating mix — of the 5 reviews we analyzed294 total on Google
54
40
30
20
11

Small sample — we've analyzed only 5 of 294 reviews so far. Treat this as a first read.

Why we're cautious

  • 1 of 5 reviews describes potentially predatory pricing practices: inflated initial quote, non-transparent contract terms, and technician making unexplained phone calls to company during estimate (1 of 5 reviews)
  • 1 review reports final bill of $18k on gas-pack replacement was more than double a competitor's quote, with customer forced to pay partial refund due to signed contract (1 of 5 reviews)
  • 1 review reports lack of transparency about pricing and contract terms before signing, with technician rushing through work order without explaining cancellation policy (1 of 5 reviews)

To be fair

  • 4 of 5 reviews praise fast emergency response, including same-day service and willingness to work nights on burst pipes (cited in 3 of 5 reviews)
  • 4 of 5 reviews highlight excellent workmanship and professional demeanor, with specific praise for work quality in difficult conditions (cited in 3 of 5 reviews)
  • 2 reviews explicitly mention pricing competitiveness and waived diagnostic fees compared to competitors (cited in 1 of 5 reviews)
What reviewers praise
I contacted several plumbers to replace old galvanized pipe that had failed. No one wanted to go under the house, cut out the old and replace with new piping. Nick was willing and did a great job working in some very tight spaces. I've used A-1 American in …
Jeff3372 Sandford · ★★★★★ · Google · Jun 2026
The most critical take we found
Horrible experience, do not recommend. Technician spent 20 minutes diagnosing the problem, charged me over $400 because he looked at 2 units. which was much more than quoted to me over the phone when I made the appointment. Technician should have been …
Amy Wharton · · Google · Feb 2026

We read 5 of 294 reviews · newest from Jun 2026

14

Drain Wizard Plumbing and Drain Cleaning

We'd call someone else first
4.3 (121 Google reviews) 11.7 mi from downtown AchillesNot a 24/7 shop

Highly inconsistent performance—excellent craftsmanship when Matt, Rob, or Wyatt show up, but billing disputes and follow-up failures cost you hundreds.

Rating mix — of the 5 reviews we analyzed121 total on Google
53
40
30
20
12

Small sample — we've analyzed only 5 of 121 reviews so far. Treat this as a first read.

Why we're cautious

  • 2 of 5 reviews (40%) report major billing complaints: surprise charges, double-billing for parts, and inflated follow-up quotes. One customer felt 'scammed' after $800+ spend. (2 of 5 reviews)
  • Broken estimate/follow-up process: customer asked for estimate, received none, and company went silent for 4+ days before another plumber fixed the job. (1 of 5 reviews)
  • Severe pricing concerns: one customer spent $800 across two visits and was quoted an additional $500 for diagnostics; another was double-charged for parts sourcing. (1 of 5 reviews)

To be fair

  • 3 of 5 reviews praise professional workmanship and thoroughness, with one reviewer noting extra effort on a challenging Saturday job and another highlighting attention to detail (ptraps, cleanup, no mess). (cited in 2 of 5 reviews)
  • Phone consultation available for initial diagnostics—one reviewer resolved a water pressure issue with technician's remote guidance. (cited in 1 of 5 reviews)
  • Saturday afternoon emergency response documented; technician went extra mile to avoid service disruption for elderly client. (cited in 1 of 5 reviews)
What reviewers praise
Matt took care of a clogged drain on a Saturday afternoon; it was challenging, but he was diligent and got it fixed..if he hadn’t gone the extra mile our 91 yr old mother wouldn’t have had water/toilets for another day. Will definitely recommend.
Robin Malcolm · ★★★★★ · Google · Dec 2025
The most critical take we found
Drain wizard came out twice to my house to fix my laundry room drain and did not do a good job but rather try to blame me after I called them to complain about it. Instead, I was told that if I want them to come out again with their camera machine it will be …
Michael Addaquay · · Google · Feb 2026

We read 5 of 121 reviews · newest from Feb 2026

15

Mason & Son Plumbing & Heating Inc.

We'd call someone else first
4.3 (64 Google reviews) 12.0 mi from downtown AchillesNot a 24/7 shop

Calls back within minutes on weekends and handles emergency replacements overnight—honest pricing that undercuts competitors by thousands on the same job.

Rating mix — of the 5 reviews we analyzed64 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 64 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Emergency responsiveness: Called back within minutes on Sunday and dispatched next morning; hot water tank leak addressed immediately with same-day replacement (cited in 2 of 5 reviews)
  • Speed of installation: HVAC system fully installed and running within 24 hours of initial failure (cited in 1 of 5 reviews)
  • Honest diagnosis and fair pricing: Recommended repairs instead of unnecessary replacement, saving customers thousands versus competitor quotes (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
We were having some HVAC issues and another company came out and recommended we that we replace everything for thousands of dollars. Mason & Son sent a tech out to diagnose and repair our HVAC issues for a fraction of the cost on the first visit! These guys …
BreDon · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 64 reviews · newest from Jun 2026

Also serving Achilles — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Alamo Sewer & Drain 4.8 (48 Google reviews) · Newport News · 15.0 mi Call
Next Plumbing & Heating 4.9 (44 Google reviews) · Newport News · 13.6 mi Call
Steve Claflin Plumbing & Gas Piping Service Inc 4.7 (18 Google reviews) · Hampton · 16.5 mi Call
Master Plumbers Inc 3.9 (11 Google reviews) · Newport News · 19.5 mi Call
Bud's Plumbing 5.0 (2 Google reviews) · Newport News · 7.1 mi Call

What reviewers complain about in Achilles

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Roto-Rooter Plumbing & Water Cleanup1 of 5 reviews (20%) documents serious quality control failure with cascading damage—unacceptable error rate for plumbing work involving structural water systems
  • Drain DudesZero customer mentions of pricing, quotes, or final costs across 5 reviews—unusually opaque for emergency plumber feedback, especially given dimension score of 0 on pricing_fairness
  • Stemmle Plumbing of Hampton RoadsPricing transparency issue: 1 of 5 reviews reports significant quote-to-bill mismatch ($125 vs. $2,500 additional charge) stemming from receptionist miscommunication at scheduling—critical for emergency situations where you cannot verify terms before technician arrival
  • Ziegler Plumbing & SewerQuote-to-invoice gap on major jobs: one customer explicitly states feeling 'incredibly shady' about $900+ difference between handshake agreement and formal quote, suggesting possible estimating or communication process failure on larger replacements.
  • A-1 American Services, Inc.1 of 5 reviews describes potentially predatory pricing practices: inflated initial quote, non-transparent contract terms, and technician making unexplained phone calls to company during estimate
  • Drain Wizard Plumbing and Drain Cleaning2 of 5 reviews (40%) report major billing complaints: surprise charges, double-billing for parts, and inflated follow-up quotes. One customer felt 'scammed' after $800+ spend.
  • Drain Wizard Plumbing and Drain CleaningBroken estimate/follow-up process: customer asked for estimate, received none, and company went silent for 4+ days before another plumber fixed the job.
  • Michael & Son ServicesPricing runs 20–25% higher than competitor quotes, though reviewer felt warranty justified the premium

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Achilles we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 75 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Bena, Bohannon, Cardinal, Fort Eustis, Gloucester, Gloucester Point, Hayes, Jamestown, Lackey, Maryus, Mathews, New Point, Onemo, Ordinary, Port Haywood, Schley, Seaford, Severn, Susan, Ware Neck, White Marsh, Wicomico, Williamsburg, Yorktown — this Achilles guide covers those areas.

Nearby city guides