Roto-Rooter Plumbing & Water Cleanup
Plumber · Newport News, VA · Open 24 hours per Google listing
Our verdict
Dispatches skilled techs within 30 minutes even for after-hours emergencies and solves problems efficiently without upselling—just ask for Zak, Quentin, Derek, Terry, or Kriston by name.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Achilles, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional speed on emergency calls: one reviewer called at midnight with undiagnosed leak and Derek D resolved it within 90 minutes; another had sewer backup cleared by Kriston D staying until 1 AM; third got tech in 30 minutes on evening non-emergency call
1 cited review
“Within minutes, he detected my issue, resolved within an hour and a half”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Efficient problem-solving without unnecessary upsells: Derek D and Terry both praised for not recommending unnecessary repairs; Zak and Quentin completed complex job with part replacement in under 2 hours; Hunter solved drain problem in 1 hour when competitor wanted to remove countertops
2 cited reviews
“Within minutes, he detected my issue, resolved within an hour and a half”
“Completed entire job in less than two hours, exceptional workmanship”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Fair pricing explicitly mentioned: Derek D praised for 'very reasonably priced' service; customer emphasized gratitude for not being 'charged an arm and a leg'; Hunter saved customer 'thousands and thousands of dollars'
1 cited review
“Within minutes, he detected my issue, resolved within an hour and a half”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Named technicians consistently deliver high-quality work: Zak Jaber, Quentin, Derek D, Hunter, Terry, Kriston D, and Tyrell H all specifically praised by name for professionalism and competence
2 cited reviews
“Completed entire job in less than two hours, exceptional workmanship”
“Within minutes, he detected my issue, resolved within an hour and a half”
Cited in 5 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Outstanding service – ask for Zak Jaber and Quentin! I cannot say enough good things about licensed plumbers Zak Jaber and Quentin from Roto-Rooter. They were truly an answered prayer. From the moment they arrived, they were professional, respectful, knowledgeable, and courteous. They arrived on time, treated my property with care and quickly assess the issue. When an additional shower part was needed. They …”
“Had another local plumbing company come out to try to unclog my kitchen sink drain. After an hour, the plumber told me that I would have to have my granite countertops removed and my base cabinet pulled out so they could cut a hole in the wall to see where the plumbing goes. I decided to get a second opinion and called Roto-Rooter. Hunter was amazing within an hour he had the clog completely cleared. It’s now been …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,267 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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