Drain Wizard Plumbing and Drain Cleaning
Plumber · Hampton, VA
Our verdict
Highly inconsistent performance—excellent craftsmanship when Matt, Rob, or Wyatt show up, but billing disputes and follow-up failures cost you hundreds.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Achilles, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviews praise professional workmanship and thoroughness, with one reviewer noting extra effort on a challenging Saturday job and another highlighting attention to detail (ptraps, cleanup, no mess).
Cited in 2 of the 5 reviews we analyzed.
Phone consultation available for initial diagnostics—one reviewer resolved a water pressure issue with technician's remote guidance.
1 cited review
“able to recommend a first potential fix over the phone”
Saturday afternoon emergency response documented; technician went extra mile to avoid service disruption for elderly client.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 reviews (40%) report major billing complaints: surprise charges, double-billing for parts, and inflated follow-up quotes. One customer felt 'scammed' after $800+ spend.
“did not do good job, blamed me, $800 spent, felt scammed”
1 more cited review
“charged twice for parts, never sent estimate, no follow-up”
Red flag
Broken estimate/follow-up process: customer asked for estimate, received none, and company went silent for 4+ days before another plumber fixed the job.
“charged twice for parts, never sent estimate, no follow-up”
Severe pricing concerns: one customer spent $800 across two visits and was quoted an additional $500 for diagnostics; another was double-charged for parts sourcing.
“did not do good job, blamed me, $800 spent, felt scammed”
Poor follow-up and communication—customer reported no estimate sent and no follow-up for 4+ days despite promised callback; sink left unfinished.
“charged twice for parts, never sent estimate, no follow-up”
Quality control inconsistency: one reviewer reported poor initial work and defensive blame-shifting from technicians.
“did not do good job, blamed me, $800 spent, felt scammed”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Drain wizard came out twice to my house to fix my laundry room drain and did not do a good job but rather try to blame me after I called them to complain about it. Instead, I was told that if I want them to come out again with their camera machine it will be another $500 charge after I have spend almost about $800 for the two times they came out. I therefor will not recommend them to anyone because I felt like I …”
“This is how they left my sink. Then charged me for them to go to their store or wherever they go for parts not once, but twice. I was told they would send me an estimate to come back out. Needless to say I would never recommend them. They came on the 5th. I never heard from them & today is the 9th. I called another company they came out today & guess what it is Fixed. Thank you Michael from Roto Rooter.”
Positive
“Matt took care of a clogged drain on a Saturday afternoon; it was challenging, but he was diligent and got it fixed..if he hadn’t gone the extra mile our 91 yr old mother wouldn’t have had water/toilets for another day. Will definitely recommend.”
“My complex called Drain Wizard to come out to my townhouse for a clog in my drain that two bathroom sinks connect to. I was hesitant because a different plumbing company (A Hampton Roads Plumbing) has come out on two different occasions for a clogged pipe and ended up busting them wide open, flooding my townhouse. Rob & Wyatt explained everything and gave me confidence they knew what they were doing. They managed to …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 121 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Drain Wizard Plumbing and Drain Cleaning?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Drain Wizard Plumbing and Drain Cleaning?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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