Drain Surgeons
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Budget-Friendly
Fair Pricing ✓
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 89 reviews
Our Verdict
#10 of 15 in Hampton, VA
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
No major caveats
Hire if: You need high-quality work that holds up over time
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 89 Reviews Tell Us
Emergency Response
Fast emergency response: 2 of 5 reviewers explicitly mention incredibly fast response times and same-day/next-day scheduling for urgent issues like burst pipes and water heater failures
Excellent communication: Multiple reviewers praise quick estimate turnaround, clear explanation of issues before work begins, and courteous staff interaction
Emergency and same-day calls
What To Watch Out For
No significant concerns found in reviews ✓
Quality & Professionalism
Consistently excellent workmanship: All 5 reviews praise quality of work, with specific mentions of professional installation, attention to detail, and proper completion
Excellent communication: Multiple reviewers praise quick estimate turnaround, clear explanation of issues before work begins, and courteous staff interaction
Communication
Fair pricing with repeat business: 2 of 5 reviewers explicitly mention reasonable pricing and willingness to call back for future work, indicating good value perception
Excellent communication: Multiple reviewers praise quick estimate turnaround, clear explanation of issues before work begins, and courteous staff interaction
Pricing
Fair pricing with repeat business: 2 of 5 reviewers explicitly mention reasonable pricing and willingness to call back for future work, indicating good value perception
Customer reviews
Reviews from Google, Yelp & more
My husband and I were planning ahead to replace our water heater. We sent several photos to Home Surgeons, and had an estimate back very quickly. The turnaround time was very fast and the communication was excellent. We had our new water heater installed today, promptly and within the window of time we were given for install. Scott and Dillon were respectful and courteous and even moved a bookshelf out of the way to make sure it would not get damaged. They were lovely and we are super pleased with the whole experience. When my husband got home, he and I agreed that we are calling Scott for our plumbing needs from now on.
Highly recommend; honest, experienced and professional. Natalie, Scott and Dillon helped us out a bunch! They are personable and friendly, and did a great job installing our water heater! We were without hot water due to the weather freezing our pipes and they got the job done (well)!
Awesome company and down to earth friendly people and they are military friendly. They treat you right and have a wealth of knowledge and expertise. I’m glad I got referred to them through a friend. Home Surgeon LLC got my shower issues fixed quickly and professionally!
Outstanding Service from Home Surgeons! I couldn’t be more impressed with Home Surgeons. From the moment I called, their response was incredibly fast, and they scheduled the service without any hassle. They arrived on time, was extremely professional, and clearly explained the issue and the solution before getting started. The work was done efficiently and with great attention to detail. Everything was left clean and in perfect working order, which really shows their professionalism and respect for the customer’s home. It’s rare to find a company that combines speed, skill, and excellent customer service so well. If you’re looking for a reliable plumbing company that truly knows what they’re doing, I highly recommend Home Surgeons. I will definitely be using them again for any future plumbing needs!
Just before I left for work this morning, my water heater decided to act like a sprinkler. One VERY early text to Home Surgeons (many apologies!) and Scott was able to fit me in this afternoon for a replacement! We are calling the new water heater Christine, as she is our Christmas present, and the install was pristine! We are ever so grateful for the return of hot water! Home Surgeons has done quite a bit of work for us, and every time the quality is excellent, the price is reasonable, and they are always on time!
Business details
Service area
Based in Hampton. Serves 2 nearby cities within 20 miles:
Drain Surgeons