Michael & Son Services
Plumber · Hampton, VA · Open 24 hours per Google listing
Our verdict
Fast, knowledgeable technicians who prioritize quality over speed—but expect to pay 20–25% more than competitors for the peace of mind.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Portsmouth, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Proactive communication and responsiveness: technicians call ahead with ETAs and arrive on time
1 cited review
“He called to let me know he was in route.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Exceptional workmanship and attention to detail: 4 of 5 reviews explicitly praise quality execution and going above expectations
2 cited reviews
“He went above and beyond and made sure things were done right.”
“He provided before-and-after photos so I could clearly see the work.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Clear explanation of work and transparency: multiple reviewers highlight step-by-step explanations, before-and-after documentation, and willingness to answer questions
2 cited reviews
“He called to let me know he was in route.”
“He provided before-and-after photos so I could clearly see the work.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong warranties offered: 12-year warranty mentioned as confidence-builder in water heater replacement
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing runs 20–25% higher than competitor quotes, though reviewer felt warranty justified the premium
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Orion Jacobs did an outstanding job servicing my generator. Orion arrived at the scheduled time. What I really appreciated was the fact that he called to let me know he was in route. Orion was very professional and knowledgeable. Orion answered all my questions and explained everything step by step. Orion also shared some valuable information about specials on having my heating and air conditioning serviced as well …”
“We recently replaced our 50-gallon water heater tank because the old one was leaking. Before making a decision, I had estimates from a couple of other companies as well. Jason Bernasconi from Michael & Son was by far the most knowledgeable and very pleasant to work with. He explained everything clearly, proposed a few options, and offered a 12-year warranty. That gave us confidence to move forward with him. The work …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 934 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Should you hire Michael & Son Services?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Michael & Son Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Portsmouth · Isle Of Wight · Achilles