Michael & Son Services
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Trust Score: 0/100 · Based on 934 reviews
Our Verdict
#11 of 15 in Hampton, VA
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- You can find better-priced options nearby
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 934 Reviews Tell Us
Emergency Response
Emergency and same-day calls
What To Watch Out For
Pricing runs 20–25% higher than competitor quotes, though reviewer felt warranty justified the premium
Quality & Professionalism
Exceptional workmanship and attention to detail: 4 of 5 reviews explicitly praise quality execution and going above expectations
Communication
Proactive communication and responsiveness: technicians call ahead with ETAs and arrive on time
Pricing
Pricing runs 20–25% higher than competitor quotes, though reviewer felt warranty justified the premium
Customer reviews
Reviews from Google, Yelp & more
Orion Jacobs did an outstanding job servicing my generator. Orion arrived at the scheduled time. What I really appreciated was the fact that he called to let me know he was in route. Orion was very professional and knowledgeable. Orion answered all my questions and explained everything step by step. Orion also shared some valuable information about specials on having my heating and air conditioning serviced as well with the warm weather approaching, that will be next on my list. Michael and Son prices are very reasonable. Thanks Jacob.
I had a great experience with Seth from Michael & Son Services. From start to finish, he was professional, knowledgeable, and extremely thorough. He took the time to explain exactly what needed to be done and why, and he provided before-and-after photos so I could clearly see the work that was completed. What I appreciated most was his transparency and patience. He answered all of my questions without hesitation and made sure I felt comfortable with the process. You can tell he takes pride in doing the job correctly — not just quickly. If you’re looking for someone who values quality workmanship and clear communication, I highly recommend Seth. He definitely earned this 5-star review!
We had a fantastic experience with Standrick! He was professional, punctual, and extremely knowledgeable. He even fit us in last minute, which we truly appreciated. He took the time to explain the issue in a way that was easy to understand and made sure everything was completed safely and efficiently. The work was neat, fairly priced, and done right the first time. It’s such a relief to find someone reliable — we’ll definitely be calling them again for any future electrical needs. Highly recommend!
We recently replaced our 50-gallon water heater tank because the old one was leaking. Before making a decision, I had estimates from a couple of other companies as well. Jason Bernasconi from Michael & Son was by far the most knowledgeable and very pleasant to work with. He explained everything clearly, proposed a few options, and offered a 12-year warranty. That gave us confidence to move forward with him. The work was completed the very next day and took only a few hours. Everything was done to our full satisfaction. I marked “Reasonable Price,” although I think if you shop around, you may find quotes that are 20–25% lower. That said, the warranty and overall peace of mind made it worth it for us.
Extremely professional, knowledgeable and courteous. He wired and installed our double oven, as well installed a box for our range oven. The best electrician we have ever hired. He went above and beyond and made sure things were done right. I would definitely recommend Orian.
Business details
Service area
Based in Hampton. Serves 6 nearby cities within 20 miles:
Michael & Son Services