Mason & Son Plumbing & Heating Inc.
Plumber · Newport News, VA
Our verdict
Calls back within minutes on weekends and handles emergency replacements overnight—honest pricing that undercuts competitors by thousands on the same job.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Achilles, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency responsiveness: Called back within minutes on Sunday and dispatched next morning; hot water tank leak addressed immediately with same-day replacement
1 cited review
“called back within a few minutes”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Speed of installation: HVAC system fully installed and running within 24 hours of initial failure
Cited in 1 of the 5 reviews we analyzed.
Honest diagnosis and fair pricing: Recommended repairs instead of unnecessary replacement, saving customers thousands versus competitor quotes
1 cited review
“repair our HVAC issues for a fraction of the cost”
Technical expertise and professionalism: Technicians consistently described as knowledgeable, professional, and courteous with clear explanations of work performed
Cited in 2 of the 5 reviews we analyzed.
Repeat customer loyalty: At least one reviewer used them multiple times across different service types over several years
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“We were having some HVAC issues and another company came out and recommended we that we replace everything for thousands of dollars. Mason & Son sent a tech out to diagnose and repair our HVAC issues for a fraction of the cost on the first visit! These guys are honest and provide high quality service.”
“So appreciative of them. My mom was in a bind with a clogged drain. I called in a Sunday and they called back within a few minutes. They came the next morning and fixed it. We had family coming the next day!! Highly recommend! Thank you ! It's the second time we have used them”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 64 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Achilles · Isle Of Wight