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Ziegler Plumbing & Sewer

Hampton, VA
4.3(113 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

Not Verified

No emergency data in reviews

PRICING

Premium

Based on review analysis

RED FLAGS

1 concern

Quote to invoice gap on major jobs: one customer explicitly states feeling 'incredibly shady' about $900+ difference between handshake agreement and formal quote, suggesting possible estimating or communication process failure on larger replacements.

Trust Score: 0/100 · Based on 113 reviews

Solid pickSolid pick
4.3Google

Our Verdict

Hire with Conditions

#14 of 15 in Hampton, VA

Best for
  • Drain and sewer work
Avoid if
  • You're highly price-sensitive

Hire if: You need fast same-day or after-hours response

Hire if: You need high-quality work that holds up over time

Caution if: You need predictable, consistent service across every visit

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need airtight scheduling and guaranteed arrival times

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 113 Reviews Tell Us

Emergency Response

Rapid response to emergency calls: same-day arrival confirmed in two reviews, with one customer calling on Tuesday and getting service Wednesday, another getting same-day diagnosis of running toilets.

Strong customer service team: Ashley quickly confirmed existing service history and gave customer confidence before technician arrival.

Major pricing discrepancy: verbal quote of $1,900 for water heater replacement jumped to nearly $2,800 in written estimate, with vague claim of 'extra work' that delayed job completion.

What To Watch Out For

Major pricing discrepancy: verbal quote of $1,900 for water heater replacement jumped to nearly $2,800 in written estimate, with vague claim of 'extra work' that delayed job completion.

Quote to invoice gap on major jobs: one customer explicitly states feeling 'incredibly shady' about $900+ difference between handshake agreement and formal quote, suggesting possible estimating or communication process failure on larger replacements.

Quality & Professionalism

Exceptional workmanship and persistence: technician spent 3 hours on difficult clogs without giving up, and another review praises thorough explanation of service history and maintenance guidance.

Pricing

Major pricing discrepancy: verbal quote of $1,900 for water heater replacement jumped to nearly $2,800 in written estimate, with vague claim of 'extra work' that delayed job completion.

Fast Responder

Customer reviews

Reviews from Google, Yelp & more

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Pamela Monroe

Probably the best experience in a professional job. Chris, my plumber, spent 3 hours trying to get rid of my 3 major clogs. He never gave up. Nicest of guys. If all your plumbers are this great you have a bunch of winners. Thank you

M
Mike T

I recently purchased a business and was having issues with the grease trap. I was very pleased to learn that Ziegler Plumbing and Sewer had previously serviced the site and was already familiar with the history of the system. Ashley in customer service quickly confirmed that my location was an existing service site, which immediately gave me confidence that I was in good hands. James (I believe that was his name) was quick, knowledgeable, and already familiar with the property. He took the time to bring me up to speed on the service history, explain what had been done in the past, and walk me through how to properly maintain the system moving forward. He was thorough, efficient, and clearly knew exactly what was going on and how to correct the issue. From customer service to the technician, the entire experience was professional and reassuring. I would absolutely recommend Ziegler Plumbing and Sewer to anyone dealing with grease trap issues.

B
Brandon Waltrip

I used Ziegler for issues related to toilets that would not fill. I called on Tuesday and they had availability the next day. Workers were quick and efficient. The bill was appropriate for the service. I will definitely use them again in the future.

R
Ryan Maitland

Had Chris out to the house to give me a quote for a hot water heater replacement. Super nice guy and very professional. He ended up quoting me roughly $1900 for the job. Shook hands and said he would have someone send me the quote the next day. Fast forward to the next day and the quote I get is nearly $900 more than what we shook on. In speaking on the phone now I’m being told there is a lot of “extra work” that needs to be completed. I’ve never written a review on a company in my entire life, but this just felt incredibly shady to me and has now also delayed me in being able to get it replaced. I would not recommend the company after this experience

D
Darlean Basuedayva

I received my current monthly water bill and it was very expensive. I know I probably had a leak somewhere. 2 toilets had been running 24/7 since April. Rich from Ziegler came the same day I called. He diagnosed the problem right away. He told me I needed new components for the two toilets. They were able to get a guy out on Thursday, Oct 2. Dani was his name. He was so courteous, professional and changed the components in the toilets. Then checked the water meter to show me, no water was running. I appreciate the quality of people from the company and the great service they give. I hired them before and will only call Ziegler for my plumbing needs. Thank you.

Business details

Phone
(757) 877-2054
Address
15324 Warwick Blvd A, Newport News, VA 23608, USA
Hours
Varies — check website

Service area

Based in Hampton. Serves 3 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Ziegler Plumbing & Sewer

4.3$$$$
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