Roto-Rooter Plumbing & Water Cleanup
Plumber · Hampton, VA · Open 24 hours per Google listing
Our verdict
Excellent emergency responder with strong pricing ethics, but quality control is inconsistent—one major job created serious secondary damage requiring outside repair.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Portsmouth, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: arrived at midnight on Saturday and returned Sunday morning for major sewer line backup
1 cited review
“there until 12:30am Saturday night and back Sunday morning”
Honest pricing practices: 4 of 5 reviews praise fair pricing or refusal to oversell unnecessary services
1 cited review
“didn't try to push unnecessary services and was genuinely focused on helping”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Technical expertise on specialized equipment: solved water heater problem that 5 other plumbers refused, diagnosing inexperience in competitors
Cited in 1 of the 5 reviews we analyzed.
Staff professionalism and communication consistently noted across multiple reviews
2 cited reviews
“there until 12:30am Saturday night and back Sunday morning”
“didn't try to push unnecessary services and was genuinely focused on helping”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews (20%) documents serious quality control failure with cascading damage—unacceptable error rate for plumbing work involving structural water systems
“repair created additional issues and required outside help to resolve”
Critical workmanship failure: repair stripped water valve threads, loosened main shutoff valve causing city-level flooding, requiring external professional intervention to resolve
“repair created additional issues and required outside help to resolve”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called Roto-Rooter because of their strong reputation to fix a drip at my mom’s older home. The technician was polite and purchased parts during the visit that were charged to us. After the repair, the hot water handle spun completely around with no stop and the stem was crooked. A second technician later told us the threads had been stripped, and we even had to involve the city when the main shutoff valve at the …”
Positive
“We had an issue with our water heater and called around 5 different plumbers . Our water heater is one of a kind and all the plumbers we contacted either denied the job or recommended to replace the entire unit . Later on we found out they were speaking out of inexperience/ignorance in working with our kind of unit. Kriston from Roto Rooter came out and in 1 hr fixed our problem. He was extremely professional, …”
“Amazing service! Our church’s main sewer line was backed up, they were there until 12:30am Saturday night and back at it Sunday morning, Mike and Zac were the best! Dispatch was friendly, everyone we talked to was helpful and kind. Great company, fantastic staff.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,064 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Water heater install/repair
- Drain and sewer work
Hire if
- You need fast same-day or after-hours response
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need predictable, consistent service across every visit
- You need warranty-grade work on a complex or high-stakes install
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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