Stemmle Plumbing of Hampton Roads
Plumber · Hampton, VA · Open 24 hours per Google listing
Our verdict
Fast emergency response with skilled technicians, but pricing communication at intake is a serious problem—get quotes in writing before work begins.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: 3 of 5 reviews explicitly praise rapid after-hours arrival and Saturday night response within 15 minutes
1 cited review
“called after hours, quick response, arrived promptly”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
High-quality workmanship and diagnostic accuracy: 2 reviews detail successful resolution of complex issues (sewer backup with test plug retrieval, multi-fixture backup) with clear explanations
1 cited review
“found the issue with sewer backing up and retrieved test plug flawlessly”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Individual technician professionalism: Named technicians (Stephen Batey, Joshua, Chris Pugh) consistently receive praise for courtesy, knowledge, and clear communication during service
2 cited reviews
“found the issue with sewer backing up and retrieved test plug flawlessly”
“called after hours, quick response, arrived promptly”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing transparency issue: 1 of 5 reviews reports significant quote-to-bill mismatch ($125 vs. $2,500 additional charge) stemming from receptionist miscommunication at scheduling—critical for emergency situations where you cannot verify terms before technician arrival
“$125 quoted for assessment, but leak detection would be additional $2,500”
Dispatch/intake process fails to accurately translate customer needs into correct service quotes—customer was quoted $125 for assessment when requesting leak detection, then billed additional $2,500 for the actual service
“$125 quoted for assessment, but leak detection would be additional $2,500”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I recently contacted Stemmle Plumbing of Hampton Roads for leak detection services and was scheduled for a service visit. The plumber, Q, was professional, knowledgeable, and took the time to explain everything clearly. I have no complaints about his service—he did his job well. However, my issue lies with the dispatch process. When I initially called, I clearly stated that I had already had previous assessments …”
Positive
“Stephen Batey is an exceptional plumber whose professionalism and attention to detail truly set him apart. Stephen immediately found the issue with the sewer backing up and retrieved the test plug that was down stream flawlessly. From start to end he demonstrated outstanding diligence, clear communication, and a strong commitment to getting the job done right. His expertise was evident in every step of the process, …”
“I had to call after hours for an urgent issue, and I was really impressed with their quick response. Joshua arrived promptly, was very polite, and incredibly helpful throughout the entire process. He explained everything clearly and made sure the problem was resolved efficiently. Great customer service from start to finish…highly recommend!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 120 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2025.
Should you hire Stemmle Plumbing of Hampton Roads?
Best for
- Emergency and same-day calls
- Drain and sewer work
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Stemmle Plumbing of Hampton Roads?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Stemmle Plumbing of Hampton Roadsisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Portsmouth · Isle Of Wight · Achilles