1-Tom-Plumber
Plumber · Nashville, TN · Open 24 hours per Google listing
Our verdict
97 of 100 analyzed reviews are 5★; same-day arrivals, fast toilet/sewer clears, and management that re-services free when a first visit misses.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day and sooner-than-expected arrivals: tech arrived at 3:15 for an after-hours toilet line, much sooner than quoted (13 fast_response mentions)
1 cited review
“Cameron called us and arrived at about 3:15 which was much sooner than we expected. He was great and unclogged the toilet in about 15minuets time. Everything was done very professionally.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Management stands behind work — re-sent a seasoned tech at no extra cost after a first visit misquoted, and committed to retrain
1 cited review
“management promptly followed up with us and sent out a seasoned professional at no additional cost, along with a commitment to retrain the newly hired technician.”
Strong workmanship across 20 mentions; reliable go-to tech (Shawn) handled bar, restaurant and home jobs for years
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Repeat water-heater misdiagnosis: left without hot water 30 minutes after techs departed, then wrongly blamed a shower cartridge before another company found the recirculating pump
“Approximately 30 minutes after Shawn and Darian left, we were without hot water, yet again. We called another company out who immediately diagnosed it as the recirculating pump, which we had mentioned both times.”
One reviewer reports a recurring no-hot-water issue was misdiagnosed twice before another company traced it to the recirculating pump they'd flagged
“Approximately 30 minutes after Shawn and Darian left, we were without hot water, yet again. We called another company out who immediately diagnosed it as the recirculating pump, which we had mentioned both times.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“UPDATE: Approximately 30 minutes after Shawn and Darian left, we were without hot water, yet again. I called them back out the next day, and I was informed it was a cartridge in the single-handle shower upstairs causing our entire house to be without hot water. I informed the technician I would not accept that answer, and we called another company out two days later. Upon telling the new company what was happening, …”
“We were having a birthday party and our drains were backing up. Wife wouldn't let me handle it and called around for a plumber as it was a Sunday. Had a plumber out and took him longer than I'd expect, plus he said he had to reset our toilet in the master bath. Said he couldn't get his snake to make the bend. Long story short, couple months down the road, drains are backing up again. This time I went under the …”
Positive
“Cameron was great! Didn't give up when the job was a handful and got it done. Greatly appreciate his hardwork”
“Our water heater was producing inconsistent temperatures, so we scheduled a service visit. Unfortunately, the original plumber who was sent did not perform a diagnostic to our expectations and misquoted potential costs. However, management promptly followed up with us and sent out a seasoned professional at no additional cost, along with a commitment to retrain the newly hired technician. Our second experience was …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Should you hire 1-Tom-Plumber?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own 1-Tom-Plumber?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
1-Tom-Plumberisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Norene · Murfreesboro · Nashville