Roto-Rooter Plumbers Mid TN
Plumber · Murfreesboro, TN · Open 24 hours per Google listing
Our verdict
Arrives within an hour for emergency calls and gets the job done right, but Yelp ratings lag far behind Google—worth investigating the 1.3-star gap.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Murfreesboro, TN · compare all →
Our opinion, based on the 113 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional emergency response: 5 reviews mention arrival within 1 hour, including one midnight toilet clog and one cold-weather leak during winter.
Cited in 5 of the 113 reviews we analyzed.
Technicians go above and beyond: 3 reviewers mention unprompted extras (fixing loose door handle, staying until all issues found, explaining work steps in detail).
1 cited review
“got the job done quickly”
Cited in 2 of the 113 reviews we analyzed — 1 cited review not excerpted here.
Consistent communication and education: 4 reviews specifically praise technicians for explaining problems and solutions clearly.
Cited in 4 of the 113 reviews we analyzed.
Fair pricing relative to work performed: 2 reviews explicitly mention competitive or lower-than-quoted pricing.
Cited in 2 of the 113 reviews we analyzed.
Thorough and timely work: Multiple reviews note same-day estimates, next-day installation, and proactive inspections (checking all clean-out valves).
1 cited review
“Installation next day, cleaned up work area”
Cited in 2 of the 113 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp rating of 3.5/5 (10 reviews) versus Google's 4.8/5 (170 reviews) represents a 1.3-star gap. With limited Yelp data, possible explanations include billing disputes, communication failures, or service inconsistencies not visible in Google reviews—worth requesting Yelp review details.
Keep it in proportion: these concerns are cited in 3 of the 113 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The plumber that I used fixed my shower by replacing the valve, handles and spout. I really just needed the valve changed since the diverter wasn't working. So the new spout didn't properly fit as shown in the photo. The panel also was not put back on properly as shown in the photo, and the caulk looked messy. He also took over a month to finish it because he couldn't stick to a scheduled time with my tennant, so he …”
“I'm glad that most people have had a positive experience with this company. However, mine was not as pleasant. Long story short: They lost my original paperwork. Then the plumber was almost 2 hours late. I called the office twice and was told each time that he was 10 minutes away and would be there. The plumber never showed and I called the office again and told them to forget it. The office staff was …”
Positive
“I had a stopped toilet that was causing a lot of stress. I called Roto Rooter and they send Ralph the same day, who did a great job. He checked all my clean out valves and got it all done in a timely manner. He was very pleasant and explained in detail how to make sure this does not happen again. I will use Roto Rooter again if need be.”
“called with a leak during the cold, they responded within an hour. Jaylen was the tech. He was, very professional, knowledgable, respectfull and courtesy. I wouldnt hesitate to use them again. Regards to price, given what all they had to do, very fair.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Google 4.8/5 vs. Yelp 3.5/5—a significant 1.3-star divergence. Google reviews emphasize service quality and response time; Yelp data not provided in review sample, but the gap suggests potential dissatisfaction on pricing, billing clarity, or follow-up communication that isn't reflected in Google ratings.
Should you hire Roto-Rooter Plumbers Mid TN?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbers Mid TN?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Murfreesboro · Norene