Vines Heating & Air, Plumbing, Restoration
Vines Heating, Air, Plumbing & Restoration holds 4.9★ on 3,582 Google reviews — largest volume in the Myrtle Beach batch; all 5 sampled are positive but 1 of 5 flags an undisclosed $236 upcharge on a hydro-irrigation add-on.
Small sample — we've analyzed only 5 of 3,582 reviews so far. Treat this as a first read.
Why we're cautious
- Undisclosed cost variance on add-on service: quoted $600, charged $836 — no itemized bill provided at signing. Small sample (1 of 5) but pattern warrants caution given company scale. (1 of 5 reviews)
- One reviewer reports being told verbally a hydro-irrigation add-on would cost $600, then charged $836 — signed on a phone 'signature page' without seeing an itemized bill (themeCounts.expensive=1). (1 of 5 reviews)
To be fair
- Water-heater installation executed with thorough patient explanation; technicians spent time walking customer through options before starting demo (themeCounts.professional=3). (cited in 2 of 5 reviews)
- Weekend emergency parts expedited: Freon-leak repair parts arrived and installed on a weekend despite manufacturer shipping delays — office called proactively with update. (cited in 1 of 5 reviews)
- Water-leak repair minimized demolition; tech took time for customer to decide between full repipe and spot repair before proceeding — no pressure sales tactic. (cited in 1 of 5 reviews)
“Vines did an excellent job helping us to locate and fix a water leak issue at our house. They were proactive with confirming appointment times and gave plenty of notice when technicians were on the way. Their communication with us was excellent. They went …”
No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.
We read 5 of 3,582 reviews · newest from Mar 2026