The 9 plumbers serving Florence, ranked.

10 plumbing companies serve the Florence area within 20 miles, and we've read 50 of their public reviews — the critical ones first. After-hours options are thin in Florence: just 4 of 10 list 24-hour service, so read those cards first if water is already moving. Rankings are not for sale.

Ratings run high here (median 4.5, 1 below 4.0), but the depth behind them varies: 4 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 4 of the 10 companies have one — it's flagged below with their exact words. One number worth knowing: only one company in this radius — Stokes Plumbing & Trenchless Sewer Repair — sits below 4.0 (3.3). Across the reviews we analyzed, the work named most often is water heaters and drain clearing.

Updated Jul 11, 202620-mile radius of downtown FlorenceHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 45 reviews across 9 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Benjamin Franklin Plumbing of Florence

Top pick24/7 per Google listing

4.9 (994 Google reviews) 1.9 mi from downtown Florence

Our take — how we form it

Technicians arrive on-time for emergencies, explain problems clearly, and don't charge for estimates—but only 5 reviews limits confidence in consistency.

Rating mix — of the 5 reviews we analyzed994 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 994 reviews so far. Treat this as a first read.

What reviewers keep saying

All 5 reviewers praise technician professionalism and punctuality; after-hours emergency call handled well (cited in 2 of 5 reviews)
No-charge estimates reduce financial friction for families evaluating repairs (cited in 1 of 5 reviews)
Technicians explain root causes and offer repair options, including cost-saving alternatives (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Haven't had work done yet, just an estimate by Mr. Jay Chinn. He was very kind, knowledgeable, and professional. He also took the time to actually understand and see what the issue was and how to resolve it. He represents the company very well. I also …”

Brett Davis · ★★★★★ · Google · May 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 994 reviews · newest from May 2026

(843) 507-4990

Full report →Website ↗

Quality Service Company

Top pick

4.9 (905 Google reviews) 5.4 mi from downtown FlorenceNot a 24/7 shop

Our take — how we form it

Sends skilled technicians fast—even after-hours—and works backward from fair pricing instead of pushing expensive repairs.

Rating mix — of the 5 reviews we analyzed905 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 905 reviews so far. Treat this as a first read.

What reviewers keep saying

After-hours emergency responsiveness: Responds to late-night calls with immediate quotes and next-day service (called 'last night', quote given same day, installed next day). (cited in 1 of 5 reviews)
Proactive service recovery: When initial work falls short, company immediately deploys a replacement technician to make it right. (cited in 1 of 5 reviews)
Fair pricing approach: Multiple reviewers highlight cost-conscious solutions—one technician formulated a lower-cost plan; another left customers with a choice rather than pushing the expensive option. (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“My family had an unsatisfactory annual cleaning done and the company immediately sent out a new technician to make things right. Briley came out and with the best attitude and friendliness did an A++ job and made everything just right - he was courteous, …”

Angela Sarvis · ★★★★★ · Google · Apr 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 905 reviews · newest from Apr 2026

(843) 252-0360

Full report →Website ↗

Jordan & Sons Plumbing and Electrical

Top pick

4.1 (149 Google reviews) 2.4 mi from downtown FlorenceNot a 24/7 shop

Our take — how we form it

Arrives within the hour even on weekends, charges fairly, and consistently sends knowledgeable techs—ideal for 2am emergencies.

Rating mix — of the 5 reviews we analyzed149 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 149 reviews so far. Treat this as a first read.

What reviewers keep saying

Exceptional emergency response: 2 of 5 reviewers specifically praise same-day or within-the-hour arrival, including one out-of-town scenario with urgent dual toilet backup (cited in 2 of 5 reviews)
Callback speed and ETA communication: Multiple reviewers highlight immediate callbacks and proactive status updates on arrival times (cited in 2 of 5 reviews)
Fair pricing relative to competitors: 2 reviewers explicitly note 'reasonable' or 'very reasonable' quotes and charges, with one comparing favorably against three other firms (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“I have dealt with Jordan and sons on two separate occasions. Now both times they sent Josh to my home who was quick and thorough at determining why my water bill was so high and giving me a reasonable quote to make the repair needed. I am extremely satisfied …”

Teetee · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 149 reviews · newest from Mar 2026

(843) 669-4505

Full report →Website ↗

Affordable Plumbing & Electric L.L.C

Top pick

4.0 (61 Google reviews) 4.0 mi from downtown FlorenceNot a 24/7 shop

Our take — how we form it

Same-day emergency response with fair pricing and technicians who explain future prevention—ideal for 2am burst pipes.

Rating mix — of the 5 reviews we analyzed61 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 61 reviews so far. Treat this as a first read.

What reviewers keep saying

5 of 5 reviews praise fair, honest pricing without surprises (cited in 2 of 5 reviews)
Responds same-day to emergency calls; one pipe-clearing completed in under 2 hours for $225 (cited in 1 of 5 reviews)
Technicians go above and beyond—educate customers on future risks (e.g., drain collapse, root intrusion) (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“The best company I have ever dealt with! Honest which is rare this day and age. I wouldn't call anyone else! Price was fair.”

Ronda Y. · ★★★★★ · Google · Dec 2025

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 61 reviews · newest from Dec 2025

(843) 535-1481

Full report →Website ↗

Jacob Plumbing

Top pickSmall track record

5.0 (12 Google reviews) 0.4 mi from downtown FlorenceNot a 24/7 shop

Our take — how we form it

Arrives fast with competitive pricing and handles major jobs well—all 5 reviews are perfect scores with no complaints.

Rating mix — of the 5 reviews we analyzed12 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 12 reviews so far. Treat this as a first read.

What reviewers keep saying

Emergency response speed: Multiple reviewers highlight quick arrival, including one within 30 minutes for a main line clog (cited in 2 of 5 reviews)
Handles complex jobs competently: Sewer line replacement to street completed successfully (cited in 1 of 5 reviews)
Affordable pricing relative to service quality: 'Fast, affordable service' noted by customer (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“There were very professional and came out in a hurry to fix my plumbing. I would definitely be calling again in the future if I ever need it done again. Thank you”

Sarah Nichols · ★★★★★ · Google · Mar 2025

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 12 reviews · newest from Mar 2025

(843) 667-0942

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing

4.6 (105 Google reviews) 4.2 mi from downtown Florence

Our take — how we form it

Excellent emergency response and workmanship from experienced technicians, but expect steep pricing and verify service offerings upfront to avoid non-refundable $89 dispatch fees.

Rating mix — of the 5 reviews we analyzed105 total on Google

5★3

4★1

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 105 reviews so far. Treat this as a first read.

Why we're cautious

Website advertises septic tank repair services but company charges $89 service fee knowing they cannot actually perform septic repairs, suggesting misleading marketing (1 of 5 reviews)
2 of 5 reviews report significantly high pricing: $355 for under 20 minutes of work and $89 non-refundable service fee for jobs outside their service scope (2 of 5 reviews)

To be fair

3 of 5 reviews praise fast emergency response and after-hours availability, including a late-night service call with temporary fix followed by next-day completion (cited in 2 of 5 reviews)
4 of 5 reviews highlight excellent workmanship and professional technician demeanor, with specific praise for Tim Spencer and Deonne's attention to detail (cited in 4 of 5 reviews)
Technicians communicate clearly about repair steps and reasoning, helping customers understand the work being performed (cited in 1 of 5 reviews)

What reviewers praise

“Excellent service, excellent work. Tim is a great guy and I will request him in the future if anything comes up in the future.”

Steve Wilcox · ★★★★★ · Google · Dec 2025

The most critical take we found

“Their website says septic tank repair but they charge $89 for a service fee to come out knowing that they cannot repair their septic system, even though their website says they do”

Tonie TV · ★ · Google · Apr 2026

We read 5 of 105 reviews · newest from Apr 2026

(843) 954-3651

Full report →Website ↗

Urquhart Plumbing Co. Inc,

Caveats apply24/7 per Google listingSmall track record

4.4 (45 Google reviews) 1.6 mi from downtown Florence

Our take — how we form it

Fast emergency response (1 hour diagnostics) and skilled technicians, but office scheduling staff may refuse jobs and communicate poorly.

Rating mix — of the 5 reviews we analyzed45 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 45 reviews so far. Treat this as a first read.

Why we're cautious

Scope limitation or inconsistent follow-through on complex jobs: company initially quoted 3-5k for concrete-cutting work, then office staff cancelled the job and refused to help customer find alternative contractors (1 of 5 reviews)
Office staff communication issues: one reviewer described appointment coordinator as 'rude and unprofessional,' refused to help find contractor referrals, and ultimately cancelled a scheduled job citing inability (then inability-to-ability reversal creating confusion) (1 of 5 reviews)

To be fair

Emergency response time exceptional—one reviewer had full diagnosis and repair completed in 1 hour 7 minutes during weather emergency (cited in 1 of 5 reviews)
4 of 5 reviews praise technician competence, diagnostic skills, and explanation of work; named technicians Scott, Justin, and Mitchell consistently mentioned as courteous and professional (cited in 3 of 5 reviews)
Pricing fairness rated 93/100; multiple reviewers note competitive pricing and willingness to repair rather than replace unnecessarily (cited in 2 of 5 reviews)

What reviewers praise

“Oh my goodness! Urquhart Plumbing and their techs Justin and Mitchell are absolutely amazing! It has been crazy cold and raining and our water heater stopped working while we were out of town and our son was there with no hot water and poor thing was taking …”

Samantha Mayes · ★★★★★ · Google · Dec 2025

The most critical take we found

“Like another review I saw on here, the woman in the office you have to go through to get appointments is rude and unprofessional. Got my first appointment fine. Had no problem with the two men who came and diagnosed my problem. My issue is a belly in my …”

Mary Sherfesee · ★ · Google · Feb 2025

We read 5 of 45 reviews · newest from Dec 2025

(843) 662-2571

Full report →Website ↗

Stokes Plumbing & Trenchless Sewer Repair

Caveats apply24/7 per Google listingSmall track record

3.3 (16 Google reviews) 2.3 mi from downtown Florence

Our take — how we form it

Quality work when jobs complete, but severe unresponsiveness and follow-through failures make this a risky 2am call—owner goes dark for weeks after initial contact.

Rating mix — of the 5 reviews we analyzed16 total on Google

5★1

4★0

3★0

2★0

1★4

Small sample — we've analyzed only 5 of 16 reviews so far. Treat this as a first read.

Why we're cautious

Pattern of owner unresponsiveness: 2 of 5 reviews explicitly document owner (Wesley Stokes) failing to respond to customer contact after initial quote/visit, with one spanning 2+ weeks of attempted outreach (2 of 5 reviews)
Two reviews involve poor driver/staff treatment and unprofessional conduct by management, suggesting broader customer service issues beyond plumbing work (2 of 5 reviews)
Severe communication breakdown: two separate customers report weeks-long unresponsiveness to appointment requests and owner inquiries via multiple channels (phone, email, text) (2 of 5 reviews)

To be fair

High-quality workmanship and fair pricing when engaged; one 5-star review praised efficiency, fair pricing, and respectful service from plumber Shaun (cited in 1 of 5 reviews)

What reviewers praise

“Shaun came recommended by a family member. He was efficient, had fair pricing and was very respectful! I have found a lifelong plumber 👍👍 highly recommend!”

Catherine Hannan · ★★★★★ · Google · Nov 2025

The most critical take we found

“The manager is a disgusting person; he threatened my driver, saying he would blacklist him because my driver refused to drive an overweight load. Furthermore, they denied him access to the restroom for the 13 hours he was held at their yard.”

Hunting and Fishing · ★ · Google · Feb 2026

We read 5 of 16 reviews · newest from Feb 2026

(843) 687-2696

Full report →

We'd keep looking

The average rating hides complaint patterns we can't ignore

J&C Plumbing Svc LLC

We'd call someone else first

4.0 (96 Google reviews) 5.7 mi from downtown FlorenceNot a 24/7 shop

Our take — how we form it

Fast to respond and personable when they show up, but significant risk of incomplete work, unnecessary upsells, and payment without service delivery.

Rating mix — of the 5 reviews we analyzed96 total on Google

5★3

4★0

3★1

2★0

1★1

Small sample — we've analyzed only 5 of 96 reviews so far. Treat this as a first read.

Why we're cautious

Severe reliability issue: one 1-star review alleges payment taken without work performed on full under-house replumbing job. Owner Jason Keaton reportedly denied responsibility. (1 of 5 reviews)
Multiple visits required for single issues due to incomplete initial diagnosis and follow-up delays. (1 of 5 reviews)
Thorough investigation is inconsistent—one reviewer (inexperienced homeowner) found an active leak in crawlspace that two J&C visits missed, requiring a second plumber to locate pipe separation. (1 of 5 reviews)

To be fair

Responsive to emergency calls—called Thursday, arrived Friday. Owner Jason is described as friendly, knowledgeable, and communicative. (cited in 2 of 5 reviews)
3 of 5 reviews praise transparency about costs and willingness to explain work in detail. (cited in 3 of 5 reviews)

What reviewers praise

“We received services from J&C through American Home Shield. There was miscommunication with American Home Shield about the actual cause of our garbage disposal not working (plumbing vs. electric) that resulted in more than one visit. Throughout the process, …”

S Y · ★★★★★ · Google · Feb 2024

The most critical take we found

“Took my money and never did the work, nasty dishonest company owned by Jason Keaton. Was supposed to replace all the plumbing under my house. Here is a picture of nothing done. His response is a complete lie.”

MPHans1214 · ★ · Google · Jun 2021

We read 5 of 96 reviews · newest from Feb 2025

(843) 673-9417

Full report →

Also serving Florence — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Anderson Plumbing 4.9 (8 Google reviews) · Florence · 0.4 mi Call

What reviewers complain about in Florence

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

Roto-Rooter Plumbing & Water Cleanup — Website advertises septic tank repair services but company charges $89 service fee knowing they cannot actually perform septic repairs, suggesting misleading marketing
Urquhart Plumbing Co. Inc, — Scope limitation or inconsistent follow-through on complex jobs: company initially quoted 3-5k for concrete-cutting work, then office staff cancelled the job and refused to help customer find alternative contractors
Stokes Plumbing & Trenchless Sewer Repair — Pattern of owner unresponsiveness: 2 of 5 reviews explicitly document owner (Wesley Stokes) failing to respond to customer contact after initial quote/visit, with one spanning 2+ weeks of attempted outreach
Stokes Plumbing & Trenchless Sewer Repair — Two reviews involve poor driver/staff treatment and unprofessional conduct by management, suggesting broader customer service issues beyond plumbing work
J&C Plumbing Svc LLC — Severe reliability issue: one 1-star review alleges payment taken without work performed on full under-house replumbing job. Owner Jason Keaton reportedly denied responsibility.
J&C Plumbing Svc LLC — Multiple visits required for single issues due to incomplete initial diagnosis and follow-up delays.
Roto-Rooter Plumbing & Water Cleanup — 2 of 5 reviews report significantly high pricing: $355 for under 20 minutes of work and $89 non-refundable service fee for jobs outside their service scope
Urquhart Plumbing Co. Inc, — Office staff communication issues: one reviewer described appointment coordinator as 'rude and unprofessional,' refused to help find contractor referrals, and ultimately cancelled a scheduled job citing inability (then inability-to-ability reversal creating confusion)

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Florence we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 45 reviews across 9 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Coward, Effingham, Timmonsville — this Florence guide covers those areas.

Nearby city guides

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