Emergency Master Plumbing & Air
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Fast emergency response with strong pricing, but 2 recent reviews report poor follow-up and workmanship issues that contradict the otherwise stellar track record.
Why we're cautious
- Two 1-star reviews (out of 75 analyzed) alleging missed appointments, no-shows, unresolved work, and lack of accountability; company response to negative reviews dismissed reviewer accounts (2 of 95 reviews)
- Post-service follow-up and communication breakdown: 2 reviews report extended periods of no return calls or contact after initial service, with one reviewer unable to reach company for a month (2 of 95 reviews)
- Workmanship quality variance: 1 review explicitly states they had to hire another plumber to fix Emergency Master's mistakes, with the secondary contractor noting this is a recurring pattern (1 of 95 reviews)
To be fair
- Exceptional emergency response time: 8 reviews specifically mention arriving within 2 hours or faster, often same-day, including nights and weekends (cited in 7 of 95 reviews)
- Consistently reasonable pricing: 6 reviews explicitly praise fair or competitive pricing, with no overcharging complaints (cited in 6 of 95 reviews)
- Technician quality and demeanor: Named techs (Justin, Nate, Austin) praised across 9+ reviews for professionalism, courtesy, efficiency, and going above expectations (cited in 7 of 95 reviews)
“I've used Emergency Master two times now. Both experiences were top notch. Showed up on time, professional, clean, and reasonably priced. They're my new go to.”
“In our experience, These guys don't keep appointments, and don't return calls, or guarantee their work. And when they do show up, they don't show up prepared. Steer clear and find a different company. Edit:in order to take my feedback, you would need to …”
We read 95 of 734 reviews · newest from Feb 2026 · BBB A+ accredited