Trident Plumbing & Drain
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 165 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 165 Reviews Tell Us
Emergency Response
All 5 reviews praise emergency response speed, with specific mentions of 30-minute, under-1-hour, and 90-minute arrivals for urgent situations
Office receptionist noted as 'available and answers quickly' with empathetic handling of emergency situations
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
No pricing data in any of 5 reviews—cannot assess fairness of charges or whether estimates matched final bills
1 review mentions membership programs or upselling
Upselling concerns
Communication
Consistent pattern of transparent communication: 4 of 5 reviewers specifically mention technicians explaining the problem, solution, and work performed
Pricing
No pricing data in any of 5 reviews—cannot assess fairness of charges or whether estimates matched final bills
Customer reviews
Reviews from Google, Yelp & more
I highly recommend Trident Plumbing. This visit, Quintin came out & flushed the water heater and checked each bathroom, kitchen sink (I signed up for yearly maintenance plan) He explained all that he did, which I very much appreciated. Very happy I found your company a few years ago!!
If I could give more than five stars I would, we had an emergency situation with a water leak and Trident was here within 90 minutes and was able to diagnose and take care of it quickly and get the water turned back on that evening. Tyler was extremely professional, knowledgeable, and transparent. I really appreciated how well he explained what happened, possibilities as to how it happened and the process to the solution. This is our second time using Trident and will not be our last.
Garrett with Trident Plumbing & Drain was quick and thorough in fixing the main water valve. Garrett was quick to arrive (within an hour of calling Trident that we needed help ASAP). Upon arrival he explained the issue and what it would take to fix the water valve. Total time was under an hour, but the service and workmanship was solid.
Plumbers were professional, knowledgeable, and pleasant experience. They also gave further explanation on a few future projects for which I had questions. Receptionist/office is available and answers quickly. Very kind, calm, and empathetic to our situation. Pleasant, efficient, and helpful. She showed concern about our situation. Overall experience was calm, professional, and I didn't leave the situation feeling something was off or hidden, like some sus companies. I highly recommend Trident! Thank you all for a stressless, competent, and informational experience.
Great customer service and execution of repairs. Had an emergency leak and Trident had a representative out within 30 minutes. They we able to diagnosis and fix the repair immediately. Their tech Tyler was knowledgeable, professional and efficient. 5 stars all the way around!
Business details
Service area
Based in Peoria. Serves 8 nearby cities within 20 miles:
Trident Plumbing & Drain