Emergency Master Plumbing & Air LLC
Plumber · Prescott Valley, AZ · Open 24 hours per Google listing
Our verdict
Arrives within hours even at 2am on holidays, but scope-creep pricing and occasional diagnostic misses are real concerns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in Peoria, AZ · compare all →
Our opinion, based on the 89 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional emergency response: 8 reviews explicitly praise same-day or ultra-fast arrival, including Christmas Day 4am call resolved by 10am and 6am emergency completed by 11am
Cited in 8 of the 89 reviews we analyzed.
Competitive pricing relative to alternatives: 3 reviews explicitly compare favorably ('cheapest of 5 quotes', 'much better than others', 'fair price' in emergency context)
1 cited review
“got 5 quotes and they were the cheapest”
Cited in 2 of the 89 reviews we analyzed — 1 cited review not excerpted here.
Professional workmanship and attention to detail: 5+ reviews praise quality of work, with one noting technician removed shoes before entering carpet and left bathroom clean
Cited in 3 of the 89 reviews we analyzed.
High staff competence and customer service: Named technicians (Justin, Austin, Parker, Nate) consistently praised for professionalism, knowledge, and responsiveness to customer questions
Cited in 4 of the 89 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scope-of-work clarity: 2 reviews describe nearly identical issue where negotiated price was ambiguous on number of repairs included, creating billing friction despite courteous technicians
Cited in 2 of the 89 reviews we analyzed.
Scope confusion on pricing: 2 reviews (one 3-star) indicate initial quote covered only partial work ('price only included one valve' when two needed replacement), requiring second plumber call-out
Cited in 2 of the 89 reviews we analyzed.
Potential diagnostic misses: Same 3-star review reports technician declared hot water valve 'good' during inspection, but valve leaked immediately after disconnect, requiring additional repair
Cited in 1 of the 89 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 89 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Justin was great by keeping me up to date on his arrival time. We negotiated a deal to replace the washer hook up valves, but to find that price only included "one" valve. I asked Justin to check the hot water valve to be sure that it isn't leaking also. I was told that the valve was good to only find that it also leaks after taking the hose off. Now, I need to call another plumber to fix the other valve. The only …”
Positive
“Justin and Parker were awesome. I had a pretty bad toilet clog which revealed itself over the course of 3 days of trying to unclog it, but Justin and Parker didn't give up. They tried every modality they could and eventually hydrojetted the clog out from the roof after hours of trying different methods. It was definitely costly at over $2,000, but they didn't give up. Parker is such a well-mannered young man, he …”
“I called on a Sunday evening. The person I spoke with was extremely helpful and friendly. Justin arrived within an hour, diagnosed the problem, and fixed it right away. He was pleasant and professional. I'm so happy to have a new plumber I can trust.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Emergency Master Plumbing & Air LLC?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Drain and sewer work
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
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Nearby: Peoria · Paradise Valley · New River