Emergency Master Plumbing & Air
Plumber · Prescott, AZ · Open 24 hours per Google listing
Our verdict
Fast emergency response with strong pricing, but 2 recent reviews report poor follow-up and workmanship issues that contradict the otherwise stellar track record.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Peoria, AZ · compare all →
Our opinion, based on the 95 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Exceptional emergency response time: 8 reviews specifically mention arriving within 2 hours or faster, often same-day, including nights and weekends
Cited in 7 of the 95 reviews we analyzed.
Consistently reasonable pricing: 6 reviews explicitly praise fair or competitive pricing, with no overcharging complaints
Cited in 6 of the 95 reviews we analyzed.
Technician quality and demeanor: Named techs (Justin, Nate, Austin) praised across 9+ reviews for professionalism, courtesy, efficiency, and going above expectations
Cited in 7 of the 95 reviews we analyzed.
Dispatch and customer service excellence: 5 reviews highlight accommodating, sweet, and responsive phone staff and communication throughout service
Cited in 4 of the 95 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two 1-star reviews (out of 75 analyzed) alleging missed appointments, no-shows, unresolved work, and lack of accountability; company response to negative reviews dismissed reviewer accounts
Cited in 2 of the 95 reviews we analyzed.
Post-service follow-up and communication breakdown: 2 reviews report extended periods of no return calls or contact after initial service, with one reviewer unable to reach company for a month
Cited in 2 of the 95 reviews we analyzed.
Workmanship quality variance: 1 review explicitly states they had to hire another plumber to fix Emergency Master's mistakes, with the secondary contractor noting this is a recurring pattern
Cited in 1 of the 95 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 95 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“In our experience, These guys don't keep appointments, and don't return calls, or guarantee their work. And when they do show up, they don't show up prepared. Steer clear and find a different company. Edit:in order to take my feedback, you would need to return calls, or show up. I tried to contact you for a month after my issue was not resolved before posting this. It was the first I've heard back.”
“Very young couple owns it. Little experience and it shows. I think its a side hustle for them. Had to call another place to fix their workmanship. New company says he gets calls all the time to fix EMP mistakes. After many calls and texts and no return calls, I had to dispute payment on card and call a professional out. Read all the negatives. I wish I had. Their normal reply to negative Google reviews are "they …”
“My ac was having issues in the middle of the night and seeing that it says “24 hour services”, I called this company. A woman called me back and told me she would call me right back after she called to see if the tech could come out. Never heard back from her. Called 10 times in a row an hour later and no answer. Called the emergency line as well and no response back even this morning. Don’t say you’re 24 hours if …”
Positive
“I've used Emergency Master two times now. Both experiences were top notch. Showed up on time, professional, clean, and reasonably priced. They're my new go to.”
“Justin was professional and knowledgeable. He repaired our clogged drain and provided insight into potential problems. He went beyond. I would recommend him to my friends.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Emergency Master Plumbing & Air?
Best for
- Emergency and same-day calls
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Emergency Master Plumbing & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Peoria