Plumbing Masters
Plumber · Peoria, AZ · Open 24 hours per Google listing
Our verdict
Fast emergency response and skilled technicians, but pricing lacks transparency and can run 2-3x higher than competitors for simple jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 15 plumbers we've reviewed in Peoria, AZ · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Excellent emergency responsiveness: 2 reviewers highlight same-day service and rapid arrival (hours after call, one within 2 hours).
1 cited review
“Same day service, quick turnaround, made me feel like main priority.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Skilled, professional technicians: 3 reviewers praise workmanship quality and knowledgeability (neat excavation, professional installations, trusted service).
2 cited reviews
“Julio and Pedro excavated in very neat and organized fashion to replace old pipe.”
“Same day service, quick turnaround, made me feel like main priority.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Proactive communication during initial dispatch: 1 reviewer notes office courtesy call, text with tech photo/rating, and technician pre-arrival call.
1 cited review
“Same day service, quick turnaround, made me feel like main priority.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Potential over-diagnosis of pipe damage: 1 reviewer reports company recommended full pipe replacement (citing worn bottom), but second opinion confirmed pipe was intact and only needed lining; company also used high-pressure iPad financing tactic before diagnosis was verified.
“They brought in a third-party company without explaining or asking us first.”
Red flag
Inadequate diagnostic verification: 1 reviewer notes company failed to perform simple verification step (flushing toilet) that would have confirmed pipe integrity before recommending major work.
“They brought in a third-party company without explaining or asking us first.”
Red flag
High variance in customer satisfaction (33-point score spread): mix of 5-star emergency service reviews and 1-star billing/ethics complaints suggests inconsistent service quality or transparency depending on job type.
“Close to $700 for just the cartridge to be replaced, no clear upfront price.”
2 more cited reviews
“They brought in a third-party company without explaining or asking us first.”
“Same day service, quick turnaround, made me feel like main priority.”
Pricing opacity and sticker shock: 1 reviewer charged ~$700 for 10-minute cartridge replacement (parts + labor) without upfront itemized breakdown, leading to dispute with technician.
“Close to $700 for just the cartridge to be replaced, no clear upfront price.”
Unilateral third-party subcontracting without consent: 1 long-term customer had third-party asbestos company brought onsite without explanation or approval, resulting in $4k+ in insurance charges and two no-shows by subcontractor.
“They brought in a third-party company without explaining or asking us first.”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I want to start off by saying that if you're looking for a plumbing company that offers a clear and upfront price, Plumbing Master's is not it. Our shower handle broke off yesterday; we had expected another plumbing company to come do the job, but that did not go as planned. I was at work and my wife had just gotten home and was worried about our children showering tonight. Being the caring husband that I am, I …”
“Shame on Plumbing Masters. We were clients of Plumbing Masters for several years and had them complete a variety of jobs, which we were always happy with. We later discovered a problem in our master bathroom and after Plumbing Masters began the work, they brought in a third-party company (Quick Restore), to do asbestos testing and abatement. They brought this company on site without explaining things to us or …”
Positive
“Used to use a different company that turned out to be dishonest and did not treat me as a priority. Even got lectured on how they have to "drive far" to service me. Decided to go another route and chose Plumbing master, best decision EVER! These people are amazing! Same day service, quick turnaround and they made me feel like I was there main priority. Best customer service ever, they came out a few hours after my …”
“Very kind team, seem very knowledgeable. I have an old house, so unfortunately needed a lot of work done. The line to the street had been invaded by tree roots. Julio and Pedro provided a lot of hard work excavating in a very neat and organized fashion to replace an old pipe that was made of clay (old days). Also Luther did a fine job replacing my hot water heater. I enjoyed talking with him about baseball and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 4,077 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Peoria · Paradise Valley