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The 15 plumbers serving New Braunfels, ranked.

For the 18 plumbers working within 20 miles of New Braunfels, we read 185 public reviews across Google, Yelp and BBB and ranked them like a friend who'd done the research. 10 of the 18 list 24/7 hours — but "open 24 hours" on a Google profile and "answered at 2 a.m." in a customer review are not the same claim, and we quote the reviews that tell you which is which. Rankings are not for sale.

Ratings run high here (median 4.9, nobody below 4.0), but the depth behind them varies: 12 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 4 of the 18 companies have one — it's flagged below with their exact words. One number worth knowing: 1st Call Plumbing & AC alone carries 2,022 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and burst pipes.

Updated Jul 11, 202620-mile radius of downtown New BraunfelsHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 170 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

Jon Wayne Service Company

Top pick24/7 per Google listing
4.9 (2,020 Google reviews) 8.9 mi from downtown New Braunfels

Fast emergency response with honest diagnostics, but occasional quality control gaps on installation details.

Rating mix — of the 5 reviews we analyzed2,020 total on Google
54
41
30
20
10

Small sample — we've analyzed only 5 of 2,020 reviews so far. Treat this as a first read.

Why we're cautious

  • 1 of 5 reviews mentions incomplete post-job cleanup and multiple missed installation steps (cover, netting, sensor orientation), suggesting inconsistent workmanship on complex jobs (1 of 5 reviews)
  • Installation quality control issues: one reviewer reported residue left in tub, water heater cover not installed, netting not installed, and sensor placed incorrectly (1 of 5 reviews)

To be fair

  • 4 of 5 reviewers praise quick responsiveness and same-day/1-hour emergency arrival (cited in 3 of 5 reviews)
  • 4 of 5 reviewers highlight thorough diagnosis and honest consultation without upselling (cited in 4 of 5 reviews)
  • 3 of 5 reviewers commend clear communication and detailed explanations of plumbing issues (cited in 3 of 5 reviews)
What reviewers praise
Chris was great. He arrived on time. He was very polite and was very clear about the problem and the anticipated solution. He was a wonderful ambassador for Jon Wayne. I will wait for the estimate but the first part was fantastic. Patrick
Patrick Cullinan · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,020 reviews · newest from May 2026

2

Beyer Plumbing Company

Top pick24/7 per Google listing
4.8 (1,086 Google reviews) 13.2 mi from downtown New Braunfels

Beyer consistently delivers same-day fixes with transparent pricing and named technicians who actually explain what they're doing.

Rating mix — of the 5 reviews we analyzed1,086 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 1,086 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise professionalism and technical knowledge; technicians proactively educate customers on repairs and systems (cited in 3 of 5 reviews)
  • Same-day service demonstrated in 2 reviews despite complex issues (dishwasher/sink diagnosis and tankless water heater install) (cited in 2 of 5 reviews)
  • Transparent, fair pricing with no surprise charges; diagnostic fee ($59) honored as full payment for simple repairs (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Jonathan and his crew were absolutely tremendous. They isolated the leak quickly and presented a plan to mitigate it. They were both super professional and courteous. I’d hire them again and again for my plumbing needs.
Brent Campbell · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,086 reviews · newest from Feb 2026

4.9 (900 Google reviews) 1.6 mi from downtown New BraunfelsNot a 24/7 shop

Shows up in 15 minutes even on holidays and explains everything clearly before charging—this is who neighbors recommend at 2am.

Rating mix — of the 5 reviews we analyzed900 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 900 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency response: arrives within 15-90 minutes even during peak holidays when competitors are booked out (cited in 2 of 5 reviews)
  • 5 of 5 reviews praise transparent pricing and thorough explanation of work before and after service (cited in 3 of 5 reviews)
  • Consistently delivers quality workmanship: technicians test systems before leaving and address issues beyond the immediate problem (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Gary arrived for what I thought would be a simple unclogging. The issue turned out to be a bigger issue. Gary and his service manager gave me all the details. Showed me the images of the camera snake job and clearly outlined the issue underneath the home. …
Alyssa Calderon · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 900 reviews · newest from Mar 2026

4

Lee’s Plumbing Repairs

Top pick24/7 per Google listing
4.9 (712 Google reviews) 18.8 mi from downtown New Braunfels

Excels at emergency same-day response and thorough workmanship, but occasionally arrives late to scheduled appointments.

Rating mix — of the 5 reviews we analyzed712 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 712 reviews so far. Treat this as a first read.

What reviewers keep saying

  • 5 of 5 reviews rate work quality and completion as excellent, with detailed explanations and testing (cited in 3 of 5 reviews)
  • Proven emergency responsiveness—called 10 other plumbers and only Lee's could arrive same-day for water heater replacement (cited in 1 of 5 reviews)
  • Pricing consistently described as 'extremely reasonable' with transparent cost communication (cited in 1 of 5 reviews)

What reviewers complain about

  • Appointment punctuality issues—1 of 5 reviewers reported plumbers arriving outside quoted time windows on both service visits, requiring customer to reschedule other commitments (1 of 5 reviews)
What reviewers praise
After having my foundation leveling completed I had the sewer pressure test completed by another company and it failed. Had Lee's Plumbing give me a second opinion and ended up using Lee's Plumbing. The work was completed on schedule which allowed me to go on …
Ed Smitley · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 712 reviews · newest from Mar 2026

4.9 (665 Google reviews) 2.0 mi from downtown New Braunfels

Techs arrive within an hour and walk you through everything without upselling—all five reviewers gave 5 stars, with multiple praising transparent communication and quick fixes.

Rating mix — of the 5 reviews we analyzed665 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 665 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Arrives quickly on emergency calls: two reviews specifically mention same-day/within-one-hour response during off-hours (including 3am call) (cited in 2 of 5 reviews)
  • Thorough diagnosis and explanation: four reviewers explicitly mention techs explaining the problem clearly and educating homeowners rather than rushing to upsell (cited in 3 of 5 reviews)
  • Fast, efficient work with minimal disruption: three reviews note quick completion times and clean job sites (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Jason was great to work with. He walked me through every step he was going to take to find and fix the issue, which I really appreciated. He didn’t try to upsell me on anything I didn’t need and did exactly what he said he would do. He explained the best …
Bryce Basso · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 665 reviews · newest from Mar 2026

4.9 (238 Google reviews) 2.2 mi from downtown New BraunfelsNot a 24/7 shop

Arrives within hours even on Friday mornings and goes out of his way with early start times—genuinely exceptional emergency response paired with fair pricing.

Rating mix — of the 5 reviews we analyzed238 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 238 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency responsiveness: called Friday morning and arrived within a few hours to fix a water heater leak (second time customer also used them and was pleased) (cited in 1 of 5 reviews)
  • Goes above normal business hours to accommodate customer schedules; technician offered to arrive early without hesitation (cited in 1 of 5 reviews)
  • Repeat customers cite consistent on-time arrival and fast job completion across multiple service calls (3rd and 2nd time users) (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Connally came out and fixed our hot water heater and added additional heating capacity. They were professional, prompt and honest! Would highly recommend and will be our first call for any plumbing service issues!
Gabe Aguilar · ★★★★★ · Google · Jan 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 238 reviews · newest from Jan 2026

7

New Braunfels Plumbing & Drain

Top pick24/7 per Google listing
4.9 (236 Google reviews) 7.8 mi from downtown New Braunfels

Fast emergency response with consistently excellent workmanship—came out Christmas Eve and handles complex jobs that stump other plumbers.

Rating mix — of the 5 reviews we analyzed236 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 236 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviewers praise responsiveness and speed of service, with documented emergency availability on Christmas Eve (cited in 3 of 5 reviews)
  • 4 of 5 reviewers explicitly mention fair or affordable pricing despite high-quality work (cited in 4 of 5 reviews)
  • All 5 reviews highlight professionalism and clear communication, with one noting they 'clearly explained the issue' before repair (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Jacob and his team are the best around. They're responsive, quick, professional, and fairly priced. I've had NB Plumbing and Drain do lots of work, from running gas lines to a pool heater to installing a water softener. The quality of work on everything …
Bill Downs · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 236 reviews · newest from Feb 2026

8

Local Plumbing LLC

Top pick24/7 per Google listing
5.0 (236 Google reviews) 11.3 mi from downtown New Braunfels

Dispatches crews within 30 minutes for emergencies and refuses to overcharge even on complex jobs—customers repeatedly call them back instead of shopping around.

Rating mix — of the 5 reviews we analyzed236 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 236 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency response: crew arrived within 30 minutes on a weekend water line leak, and same-day scheduling mentioned across multiple requests (cited in 3 of 5 reviews)
  • Transparent pricing with active discounts: customer received discount for extended diagnosis time, military discount offered, and no upselling despite opportunity (cited in 3 of 5 reviews)
  • Detailed explanation of issues before and during work: 4 of 5 reviews explicitly mention thorough communication and professional diagnosis (cited in 4 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
We had to have a gas stub out moved to accommodate our new stove and needed kitchen sink plumbing done to accommodate a double sink instead of a single. Jack and Ryan were prompt and fixed my issues quickly and professionally. Local Plumbing will now be my …
Michele Simonsen · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 236 reviews · newest from Mar 2026

5.0 (230 Google reviews) 4.7 mi from downtown New BraunfelsNot a 24/7 shop

JJ and crew arrive within 30 minutes to an hour and fix problems fast—5/5 across all reviews with zero complaints on pricing or quality.

Rating mix — of the 5 reviews we analyzed230 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 230 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews (100%) rate 5/5 stars with consistent praise for professional, efficient service (cited in 5 of 5 reviews)
  • Emergency responsiveness: 30-minute arrival during active emergency (burst pipes/backups), next-day service on weekend calls (cited in 2 of 5 reviews)
  • 4 of 5 reviews explicitly mention fair, reasonable, or very fair pricing with no upselling (cited in 4 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
None of my toilets would flush and water was backing up in shower and bathtub. Called J.J. And he arrived 30 minutes later and resolved the issue in within an hour. Great service, very professional and reasonable prices. I highly recommend Monkey Wrench …
Natalie Haywood · ★★★★★ · Google · Jan 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 230 reviews · newest from Jan 2026

5.0 (59 Google reviews) 1.7 mi from downtown New BraunfelsNot a 24/7 shop

Fast emergency response with strong diagnostic skills and transparent pricing—ideal for urgent calls, though limited review volume means less data on pricing consistency.

Rating mix — of the 5 reviews we analyzed59 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 59 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional responsiveness: came out the next morning and arrived early, with another review mentioning same-day service during business hours (cited in 2 of 5 reviews)
  • Strong diagnostic expertise: identified multiple leaks that larger bonded companies missed over 6 months, and uncovered previous incompetent work (cited in 1 of 5 reviews)
  • Transparent pricing: 4 of 5 reviews explicitly mention no hidden costs, reasonable/fair pricing, and honest billing practices (cited in 4 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
My water softener was making a strange hissing sound and a neighbor recommended Gordon the Plumber. They came out the very next morning (arrived early even), diagnosed and rectified the problem by midday. Turned out I needed a pressure relief valve …
Daiquiri Lucas · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 59 reviews · newest from May 2026

4.9 (56 Google reviews) 1.5 mi from downtown New BraunfelsNot a 24/7 shop

Arrives within 10-45 minutes for emergencies and completes jobs same-day with upfront pricing that reviewers consistently call 'reasonable' or 'fair'.

Rating mix — of the 5 reviews we analyzed56 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 56 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional responsiveness: 4 of 5 reviewers explicitly mention prompt response or arrival within 10-45 minutes, including emergency calls (cited in 4 of 5 reviews)
  • Transparent pricing: 3 reviewers specifically praise fair or reasonable quotes and upfront pricing communication (cited in 3 of 5 reviews)
  • High-quality workmanship and problem documentation: 1 reviewer notes diagnostic video sent before repair; another praises water heater replacement and disposal replacement completed in under 1 hour (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
We were in the process of selling our home when we had a small plumbing emergency pop up a day before the final walkthrough. We called and received a prompt response. They were over at our house as soon as they could be and had the problem resolved with no …
Ashley Milam · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 56 reviews · newest from Mar 2026

4.9 (54 Google reviews) 2.4 mi from downtown New BraunfelsNot a 24/7 shop

Same-day emergency response with thorough explanations and zero complaints across 54 Google reviews—your 2am burst pipe person.

Rating mix — of the 5 reviews we analyzed54 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 54 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Fast emergency response: same-day service and early arrivals documented across multiple reviews (cited in 2 of 5 reviews)
  • All 5 reviews emphasize clear communication: technicians explain problems, options, and warranties in detail (cited in 4 of 5 reviews)
  • Consistent professionalism and politeness noted by 4 of 5 reviewers, including named technicians (Dakota, Javier, Joshua, Chris, Mason, Andrew) (cited in 4 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Anchor Plumbing provided superior services pertaining to water heater installation and garbage disposal repair. The first technician, Dakota Arguijo, did a very impressive job at identifying code violations and providing several options for correcting. The …
MEM John Askew [16] · ★★★★★ · Google · Oct 2025
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 54 reviews · newest from Oct 2025

Worth a look — with caveats

Real strengths, but read the concerns first
13
4.9 (2,022 Google reviews)3.8 on Yelp (70) 19.3 mi from downtown New BraunfelsNot a 24/7 shop

4.9 stars on 2,022 Google reviews; 79 of 100 analyzed are 5-star but 14 are 1-star — fast response praised in 28 reviews, yet pricing disputes (including $2,700 water heater charge) and no-show incidents also documented.

Rating mix — of the 15 reviews we analyzed2,022 total on Google
57
41
31
20
16

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • No-show with multiple reschedules confirmed in 1 review — tech appeared, said too cold to diagnose, rescheduled twice, then no-showed without calling (1 of 100 reviews)
  • Pricing complaints in 6 of 100 reviews — $2,700 water heater install charged (comparable models ~$700-800 at Home Depot); elderly customer also cited for price inflation (2 of 100 reviews)

To be fair

  • Fast response cited in 28 of 100 reviews — same-day and within-the-hour dispatch confirmed across multiple emergency situations (cited in 4 of 100 reviews)
  • Repeat-customer loyalty demonstrated — multiple reviewers cite years of ongoing use with consistent technician quality (cited in 2 of 100 reviews)
What reviewers praise
This is the second time I’ve used 1st Call Plumbing, and I continue to be very impressed with their service. They respond quickly and are able to get technicians out in a timely manner. Every technician I’ve worked with has been very knowledgeable and takes …
Christina R · ★★★★★ · Google · Mar 2026
The most critical take we found
My daughter just had a water heater replaced for $2700 that I paid for and it only had a minimal warranty. I call the company as soon as I found out and told them cancel the installation while they were draining the tank and they agreed, but the tech went …
Thomas S. · · Yelp · Dec 2022

We read 100 of 2,022 reviews · newest from Mar 2026

14

M.E. Plumbing, LLC

Caveats apply24/7 per Google listing
4.9 (669 Google reviews) 12.7 mi from downtown New Braunfels

They'll drop everything for emergencies and do excellent work, but expect to pay a 30-50% premium for the privilege.

Rating mix — of the 5 reviews we analyzed669 total on Google
54
40
31
20
10

Small sample — we've analyzed only 5 of 669 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing concerns on 2 of 5 reviews suggest they may be leveraging emergency situations and high demand to charge premium rates; one customer explicitly noted 'double price' but felt forced to accept due to time pressure with family emergency. (2 of 5 reviews)
  • Significantly above-market pricing: one customer paid $3,175 for water heater install with discount but noted could have saved $1,500-$2,000 elsewhere; another described cost as 'exorbitant' after crew of 3 spent full day on simple leak repair. (2 of 5 reviews)
  • Potential inefficiency on simpler jobs: crew inexperience required a senior plumber to join mid-day to complete a cracked pipe and cleanout cap replacement under kitchen sink, turning simple repair into all-day job with 3 technicians. (1 of 5 reviews)

To be fair

  • Exceptional emergency responsiveness: called Thursday afternoon, arrived Friday morning; another customer got fit in same-day after-hours when initial 6-day wait seemed imminent. (cited in 2 of 5 reviews)
  • Consistently high-quality workmanship across complex jobs: water softener installation, sewer line replacement with basement logistics, and routine repairs all praised as professional and thorough. (cited in 2 of 5 reviews)
  • Outstanding communication and customer care: owner Mike and office staff actively involved; team members answer questions throughout projects and provide reassurance during stressful situations. (cited in 2 of 5 reviews)
What reviewers praise
I own a duplex and had a water softener installed in both units. It took pretty much all day, but the work was done professionally. I am very pleased with the results.
Alex Guzman · ★★★★★ · Google · Mar 2026
The most critical take we found
ME Plumbing came out for a leak detection and repair. The crew they sent out seemed inexperienced and it took almost a full day to locate and fix a cracked pipe and replace a clean out cap under the kitchen sink. A senior plumber arrived to help around …
Heath Bentley · ★★★ · Google · Mar 2026

We read 5 of 669 reviews · newest from Mar 2026

We'd keep looking

The average rating hides complaint patterns we can't ignore
15

Mr. Rooter Plumbing of San Marcos

We'd call someone else first24/7 per Google listing
4.8 (85 Google reviews) 15.7 mi from downtown New Braunfels

Fast response times and honest advice on solutions, with consistently fair pricing across all five reviews.

Rating mix — of the 5 reviews we analyzed85 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 85 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Rapid emergency response: 3 of 5 reviewers explicitly mention quick arrival and fast job completion (cited in 2 of 5 reviews)
  • Honest diagnostic and solution recommendations: technician proactively warned about water heater failure risk and suggested more durable alternative despite higher upfront cost (cited in 1 of 5 reviews)
  • Competitive pricing: 2 of 5 reviewers noted costs lower than competing quotes (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Karen worked around my schedule. Initial called to Amy, and all three are professional, courteous and got the job done quick!
Debra West · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 85 reviews · newest from Feb 2026

Also serving New Braunfels — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

New Braunfels Quality Plumbing 4.9 (40 Google reviews) · New Braunfels · 7.1 mi Call
Local Plumbing LLC 5.0 (18 Google reviews) · Angleton · 9.7 mi Call
Mr. Rooter Plumbing of New Braunfels 4.9 (446 Google reviews) · New Braunfels · 0.9 mi Call

What reviewers complain about in New Braunfels

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Jon Wayne Service Company1 of 5 reviews mentions incomplete post-job cleanup and multiple missed installation steps (cover, netting, sensor orientation), suggesting inconsistent workmanship on complex jobs
  • 1st Call Plumbing & ACNo-show with multiple reschedules confirmed in 1 review — tech appeared, said too cold to diagnose, rescheduled twice, then no-showed without calling
  • M.E. Plumbing, LLCPricing concerns on 2 of 5 reviews suggest they may be leveraging emergency situations and high demand to charge premium rates; one customer explicitly noted 'double price' but felt forced to accept due to time pressure with family emergency.
  • Jon Wayne Service CompanyInstallation quality control issues: one reviewer reported residue left in tub, water heater cover not installed, netting not installed, and sensor placed incorrectly
  • Lee’s Plumbing RepairsAppointment punctuality issues—1 of 5 reviewers reported plumbers arriving outside quoted time windows on both service visits, requiring customer to reschedule other commitments
  • 1st Call Plumbing & ACPricing complaints in 6 of 100 reviews — $2,700 water heater install charged (comparable models ~$700-800 at Home Depot); elderly customer also cited for price inflation
  • M.E. Plumbing, LLCSignificantly above-market pricing: one customer paid $3,175 for water heater install with discount but noted could have saved $1,500-$2,000 elsewhere; another described cost as 'exorbitant' after crew of 3 spent full day on simple leak repair.
  • M.E. Plumbing, LLCPotential inefficiency on simpler jobs: crew inexperience required a senior plumber to join mid-day to complete a cracked pipe and cleanout cap replacement under kitchen sink, turning simple repair into all-day job with 3 technicians.

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving New Braunfels we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 170 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Canyon Lake, Geronimo, Kingsbury, Mc Queeney, Seguin — this New Braunfels guide covers those areas.

Nearby city guides