Jon Wayne Service Company
Plumber · New Braunfels, TX · Open 24 hours per Google listing
Our verdict
Fast emergency response with honest diagnostics, but occasional quality control gaps on installation details.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in New Braunfels, TX · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviewers praise quick responsiveness and same-day/1-hour emergency arrival
1 cited review
“Arrived on time, very polite, clear about problem”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
4 of 5 reviewers highlight thorough diagnosis and honest consultation without upselling
3 cited reviews
“No high pressure sales pitch, just honest feedback”
“Very thorough and informative with detailed explanations”
“Arrived on time, very polite, clear about problem”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
3 of 5 reviewers commend clear communication and detailed explanations of plumbing issues
2 cited reviews
“Very thorough and informative with detailed explanations”
“Arrived on time, very polite, clear about problem”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews mentions incomplete post-job cleanup and multiple missed installation steps (cover, netting, sensor orientation), suggesting inconsistent workmanship on complex jobs
Cited in 1 of the 5 reviews we analyzed.
Installation quality control issues: one reviewer reported residue left in tub, water heater cover not installed, netting not installed, and sensor placed incorrectly
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Chris was great. He arrived on time. He was very polite and was very clear about the problem and the anticipated solution. He was a wonderful ambassador for Jon Wayne. I will wait for the estimate but the first part was fantastic. Patrick”
“My Jon Wayne water sensor worked to perfection. I was alerted to water leak before any catastrophic damage was caused. Jon Wayne sent plumber out within 1 hour to diagnose and order replacement water heater. Thanks to the whole Saturday team! Follow up-Post completion: I can’t give 5 stars due to: A) Residue left in tub after draining water heater. The team that does yearly maintenance doesn’t leave this for me to …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,020 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Should you hire Jon Wayne Service Company?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Water heater install/repair
- Whole-house repiping
Hire if
- You need a plumber who actually shows up when scheduled
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need warranty-grade work on a complex or high-stakes install
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Jon Wayne Service Company?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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