New Braunfels Quality Plumbing
Plumber · New Braunfels, TX
Our verdict
Owner-operated shop that answers the phone on Sunday mornings and sends crews within minutes—genuinely rare for emergency calls.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: owner Eddie answered on Sunday morning and crew arrived before customer hung up phone; another crew responded same day to gas emergency
1 cited review
“answered phone on Sunday, someone there shortly”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
All 5 reviews praise professionalism, thoroughness, and communication—crew members texted updates en route and explained work clearly
Cited in 3 of the 5 reviews we analyzed.
Pricing explicitly called 'very reasonable' and 'fair' by multiple reviewers despite complex/emergency work
1 cited review
“answered phone on Sunday, someone there shortly”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Long-term customer retention: one reviewer used them for new construction in 2021 and continues calling them; another says 'will never use anyone else'
1 cited review
“answered phone on Sunday, someone there shortly”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“We smelled gas in the house. We called Quality Plumbing and they immediately got us on their schedule. Ryan texted us in route to tell us they were on their way. RYAN arrived and conducted a VERY thorough search. When he identified the issue, he deemed he needed support. SHANE arrived and together they addressed the issue. On time, transparent, professional, polite, personable, great work at a very reasonable …”
“I called on a Sunday morning and much to my surprise Eddie the owner answered the phone. He asked me what he could help me with I told him what was going on with our AC. He said I will have someone there shortly. As soon as I hung up the phone they were ringing my doorbell. James and Devin came in figured out what was wrong and fixed the problem. I truly appreciate how a business owner realizes life happens on the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 40 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Should you hire New Braunfels Quality Plumbing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
Hire if
- You need a plumber who actually shows up when scheduled
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own New Braunfels Quality Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
New Braunfels Quality Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: New Braunfels · San Marcos · Fischer · Bulverde