M.E. Plumbing, LLC
Plumber · New Braunfels, TX · Open 24 hours per Google listing
Our verdict
They'll drop everything for emergencies and do excellent work, but expect to pay a 30-50% premium for the privilege.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in New Braunfels, TX · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: called Thursday afternoon, arrived Friday morning; another customer got fit in same-day after-hours when initial 6-day wait seemed imminent.
1 cited review
“Called Thursday afternoon and they came out Friday morning on time as promised.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Consistently high-quality workmanship across complex jobs: water softener installation, sewer line replacement with basement logistics, and routine repairs all praised as professional and thorough.
2 cited reviews
“the work was done professionally. I am very pleased with the results.”
“Everyone, from Kelly in the office to owner Mike, answered my questions and concerns throughout this massive project.”
Outstanding communication and customer care: owner Mike and office staff actively involved; team members answer questions throughout projects and provide reassurance during stressful situations.
1 cited review
“Everyone, from Kelly in the office to owner Mike, answered my questions and concerns throughout this massive project.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Consistent service quality regardless of who's dispatched: long-time customer confirms same level of care from any crew member as from owner Mike.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing concerns on 2 of 5 reviews suggest they may be leveraging emergency situations and high demand to charge premium rates; one customer explicitly noted 'double price' but felt forced to accept due to time pressure with family emergency.
“The cost was exorbitant and it seemed like I was paying for their employee development.”
1 more cited review
“Called Thursday afternoon and they came out Friday morning on time as promised.”
Significantly above-market pricing: one customer paid $3,175 for water heater install with discount but noted could have saved $1,500-$2,000 elsewhere; another described cost as 'exorbitant' after crew of 3 spent full day on simple leak repair.
“The cost was exorbitant and it seemed like I was paying for their employee development.”
1 more cited review
“Called Thursday afternoon and they came out Friday morning on time as promised.”
Potential inefficiency on simpler jobs: crew inexperience required a senior plumber to join mid-day to complete a cracked pipe and cleanout cap replacement under kitchen sink, turning simple repair into all-day job with 3 technicians.
“The cost was exorbitant and it seemed like I was paying for their employee development.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“ME Plumbing came out for a leak detection and repair. The crew they sent out seemed inexperienced and it took almost a full day to locate and fix a cracked pipe and replace a clean out cap under the kitchen sink. A senior plumber arrived to help around mid-day, so they had three guys working on a simple issue at one point. The end product was quality work, but my biggest issue is with the price. The cost was …”
Positive
“I own a duplex and had a water softener installed in both units. It took pretty much all day, but the work was done professionally. I am very pleased with the results.”
“Photos are from BEFORE. I think I have met every single employee with ME at this point, and everyone is friendly, professional, personable, and knowledgeable. I had lots of work done this past year, including a total sewer line replacement in a 90+ yr old home. Mike, Martin, Matthew, Jacob2 and Andrew all looked at my options, came up with a plan, and were able to save my driveway from excavation by dropping my line …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 669 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire M.E. Plumbing, LLC?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Whole-house repiping
- Emergency and burst pipe repair
Hire if
- You need clear communication and upfront explanations
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own M.E. Plumbing, LLC?
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