Graham's Plumbing Co. Inc.
Plumber · Louisville, KY
Our verdict
85 of 100 reviews are 5-star but 12 one-star reviews flag pricing disputes and one customer reports harassment after a negative review.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Same-day dispatch within an hour cited — fast_response theme in 22 of 100 reviews
1 cited review
“I didn't expect to be able to get someone there until the following day, but Sam sent Adam within an hour of my call.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Quoted at half the price of competitors for shower valve replacement including access panel work
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One reviewer reports harassing facebook messages and repeated phone calls from the business after posting a negative review
“Graham's Plumbing responded to my review by sending me abusive and harassing messages on facebook and making repeated harassing phone calls”
Red flag
12 of 100 reviews are 1-star with incomplete-work and dispute-brushoff as recurring complaints
“Overpriced and under delivered. I paid 275 dollars for incomplete work. I requested a quick connect installed for my generator to prepare for the winter storm. They came and ONLY installed a shut off valve.”
1 more cited review
“Graham's Plumbing responded to my review by sending me abusive and harassing messages on facebook and making repeated harassing phone calls”
Expensive theme in 4 of 100 reviews — one customer paid $275 and received only a shut-off valve when a quick-connect was requested
“Overpriced and under delivered. I paid 275 dollars for incomplete work. I requested a quick connect installed for my generator to prepare for the winter storm. They came and ONLY installed a shut off valve.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Graham’s Plumbing truck pulled right out in front of me and nearly wrecked my car. Don’t use this company. They don’t respect people.”
“Horrible. Rude and unprofessional staff. I called them to fix a problem with my washer. I went to use my washer several days later and it wouldn't work. I called and they said it was "not their problem." I wrote a negative review about them and hired someone else who fixed the problem immediately. Graham's Plumbing responded to my review by sending me abusive and harassing messages on facebook and making repeated …”
“Worst customer service and so unprofessional. Don't choose them if you want dependability. Sam Graham gave us an estimate and told us to call when we had fixtures in hand and ready to start. Super nice up front but when I called he acted as if I was a complete bother for making his phone ring. I explained who I was and that he had met my husband at a job for an estimate. I explained we were asked to call when we …”
Positive
“I got a panicked call from my wife at 2:15 one afternoon that we had a leaking pipe. I rushed home and got the water shut off and called Graham's right away as they had replaced a faucet for me a few years ago and I was pleased with the work. I didn't expect to be able to get someone there until the following day, but Sam sent Adam within an hour of my call. He quickly located the problem and went to work to solve …”
“Had Graham’s Plumbing out today to replace a shower valve. Adam did an outstanding job! Graham’s was half the price another company had quoted me. Not only that, their price included suppling and installing an access panel where they had to open the drywall, the other company did not offer this service. I think I’ve found a new plumber!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jan 2026.
Across platforms
Should you hire Graham's Plumbing Co. Inc.?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Graham's Plumbing Co. Inc.?
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Find plumbers near you
Graham's Plumbing Co. Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Louisville · Elizabeth · West Point · Taylorsville