Colony Plumbing, Heating & Air Conditioning
Excellent installation and regular maintenance work with responsive technicians, but pricing practices raise serious concerns—especially warranty service fees that may exceed the cost of the repair itself.
Small sample — we've analyzed only 5 of 2,887 reviews so far. Treat this as a first read.
Why we're cautious
- Critical installer quality control failure: incomplete ductwork connection (unfinished return air run) and loose flue pipe clamps creating potential carbon monoxide leak left unfixed from initial installation (1 of 5 reviews)
- Customer explicitly states 'new owner is more interested in making a fast buck than customer satisfaction,' suggesting recent management change may have degraded service standards (1 of 5 reviews)
- Warranty disputes appear to be assigned blame to customer rather than acknowledged as installer error, despite clear evidence of installation defects (1 of 5 reviews)
To be fair
- 5 of 5 reviews praise professional, knowledgeable technicians who communicate clearly and take pride in workmanship details (cited in 4 of 5 reviews)
- 4 of 5 reviews highlight scheduling flexibility and responsiveness, including one instance of early arrival and same-day service (cited in 3 of 5 reviews)
- Multiple reviews commend clean work sites and attention to detail in installation finish quality (cited in 2 of 5 reviews)
“I was originally scheduled for Monday, five days from now. The service desk called me to let me know a tech was finished early with a job and would be available to come to my residence this afternoon. He called ahead of arriving to let me know he was on his …”
“Absolutely horrible company to work with. We recently purchased a newly constructed condo that they installed the furnace, a/c, and ductwork in. I noticed that they never connected the basement family room cold air return to the system. They had panned off …”
We read 5 of 2,887 reviews · newest from Jun 2026