Master Plumbing, Heating & Cooling
Plumber · Cedar Rapids, IA · Open 24 hours per Google listing
Our verdict
Great emergency response and skilled technicians, but scheduling reliability and pricing fairness are significant concerns—expect possible delays on follow-up work and contested bills.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 15 plumbers we've reviewed in Cedar Rapids, IA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong after-hours emergency responsiveness: answered calls late at night and dispatched technicians within 45 minutes on Good Friday
1 cited review
“answered my call and sent a plumber over within 45 minutes”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
3 of 5 reviewers praise technician quality and professionalism, with personable, knowledgeable staff
2 cited reviews
“Knows his trade and is extremely personable”
“answered my call and sent a plumber over within 45 minutes”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Green Club membership program and proactive communication (sending tech photos and verifying appointments)
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Major red flag: one detailed 1-star review alleges poor workmanship (incompatible part), unethical billing defense (manager's false claim about rain damage), and poor customer service (ignored refund requests, asked for proof customer fixed themselves)
Cited in 1 of the 5 reviews we analyzed.
Red flag
Follow-up appointment no-show pattern: customer left job unfinished and then got deprioritized when scheduling the completion
“they have been sent to start another installation so I'll have to reschedule”
Scheduling reliability issues: one customer took three separate days off work for an AC install that was rescheduled twice due to technician being reassigned to other jobs
“they have been sent to start another installation so I'll have to reschedule”
Parts compatibility and warranty problems: installed incompatible sump pump float switch that failed within 24 hours; refund dispute followed with manager initially offering only 50% refund
Cited in 1 of the 5 reviews we analyzed.
Pricing concerns: one customer charged $300 for a part available elsewhere for $100 less; company later disputed the complaint with allegedly false statements
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called on April 16 with sump pump issues and water came out in my basement, Cory the technician arrived & checked he proposed 2 options to resolve the problem and I opted to change the part (the float switch) .The part they have is not compatible with sump pump motor Or the power system of my house. Cory fixed it and it works a few hours the part he change started to sound alarm and some lights like power out and …”
“Started off paying 6 thousand first day for a furnace and ac unit installation. They installed the furnace the second day all is well. They tell me the ac unit needs to be installed 60° or above... Cool. A month or so goes by and they call me to schedule the ac install. I take the day off from work they come by at around 9am work until almost 5pm. They informed me they were having issues and would try to come back …”
Positive
“John is just an all around awesome guy! Knows his trade and is extremely personable. I was very happy to see that he was the one to be on my call/ visit today, as he had done work at my house in the past for my bathroom. Extremely happy and extremely satisfied with him, his apprentice, and Master Plumbing! Thank you!”
“When I came home to a humming sump pump I called Master Plumbing right away. It was after hours and they answered my call and sent a plumber over within 45 minutes! Bill was punctual and explained step by step his process for testing. He then went over my options in detail. Because it was after hours, Good Friday and I needed a new sump pump - Bill was thorough with types of sump pumps and what I would be getting …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,147 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Cedar Rapids · Center Point · Watkins