Colony Plumbing, Heating & Air Conditioning
Plumber · Cedar Rapids, IA
Our verdict
Excellent installation and regular maintenance work with responsive technicians, but pricing practices raise serious concerns—especially warranty service fees that may exceed the cost of the repair itself.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Cedar Rapids, IA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
5 of 5 reviews praise professional, knowledgeable technicians who communicate clearly and take pride in workmanship details
3 cited reviews
“He called ahead of arriving to let me know he was on his way.”
“They left the utility room and the rest of the house in a very clean condition.”
“Techs that were out today were very professional and great to talk with.”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
4 of 5 reviews highlight scheduling flexibility and responsiveness, including one instance of early arrival and same-day service
2 cited reviews
“He called ahead of arriving to let me know he was on his way.”
“Techs that were out today were very professional and great to talk with.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Multiple reviews commend clean work sites and attention to detail in installation finish quality
1 cited review
“They left the utility room and the rest of the house in a very clean condition.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical installer quality control failure: incomplete ductwork connection (unfinished return air run) and loose flue pipe clamps creating potential carbon monoxide leak left unfixed from initial installation
Cited in 1 of the 5 reviews we analyzed.
Red flag
Customer explicitly states 'new owner is more interested in making a fast buck than customer satisfaction,' suggesting recent management change may have degraded service standards
Cited in 1 of the 5 reviews we analyzed.
Red flag
Warranty disputes appear to be assigned blame to customer rather than acknowledged as installer error, despite clear evidence of installation defects
Cited in 1 of the 5 reviews we analyzed.
Significant pricing red flag: $150 dispatch fee plus $250/hr for scheduled warranty service visits, with customer stating this pricing is 'unbelievable'
Cited in 1 of the 5 reviews we analyzed.
Poor warranty handling: customer reported weeks of delays getting callbacks from 'New Construction Dept.' regarding installation defects
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Absolutely horrible company to work with. We recently purchased a newly constructed condo that they installed the furnace, a/c, and ductwork in. I noticed that they never connected the basement family room cold air return to the system. They had panned off the back side of the return, but never ran the ductwork. It took weeks of calling by the builder and myself to get someone in the "New Construction Dept." to …”
Positive
“I was originally scheduled for Monday, five days from now. The service desk called me to let me know a tech was finished early with a job and would be available to come to my residence this afternoon. He called ahead of arriving to let me know he was on his way. He was very professional, diligent in his work, and went above and beyond to answer my questions and explain in detail about the equipment. The technician’s …”
“Very knowledgeable assessment of system requirements for our installation. Took time to provide detailed information and options to consider for replacement of furnace, AC, and Zone control system. Installation went very smoothly. Installers were very polite and professional. They completed the work efficiently and went over all the components and system operation. They left the utility room and the rest of the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,887 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Cedar Rapids · Watkins · Center Point