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The 9 plumbers serving New River, ranked.

13 plumbing companies serve the New River area within 20 miles, and we've read 146 of their public reviews — the critical ones first. 10 answer 24/7 per their Google listings; where reviewers describe real middle-of-the-night calls, that evidence is quoted on the cards below. Rankings are not for sale.

Ratings run high here (median 5.0, nobody below 4.0), but the depth behind them varies: 9 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 5 of the 13 companies have one — it's flagged below with their exact words. One number worth knowing: The Plumber Guy alone carries 3,621 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and burst pipes.

Updated Jul 11, 202620-mile radius of downtown New RiverHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 129 reviews across 9 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

Emergency Master Plumbing & Air LLC

Top pick24/7 per Google listing
4.9 (239 Google reviews) 17.3 mi from downtown New River

Arrives within hours even at 2am on holidays, but scope-creep pricing and occasional diagnostic misses are real concerns.

Rating mix — of the 15 reviews we analyzed239 total on Google
514
40
31
20
10

Why we're cautious

  • Scope-of-work clarity: 2 reviews describe nearly identical issue where negotiated price was ambiguous on number of repairs included, creating billing friction despite courteous technicians (2 of 89 reviews)
  • Scope confusion on pricing: 2 reviews (one 3-star) indicate initial quote covered only partial work ('price only included one valve' when two needed replacement), requiring second plumber call-out (2 of 89 reviews)
  • Potential diagnostic misses: Same 3-star review reports technician declared hot water valve 'good' during inspection, but valve leaked immediately after disconnect, requiring additional repair (1 of 89 reviews)

To be fair

  • Exceptional emergency response: 8 reviews explicitly praise same-day or ultra-fast arrival, including Christmas Day 4am call resolved by 10am and 6am emergency completed by 11am (cited in 8 of 89 reviews)
  • Competitive pricing relative to alternatives: 3 reviews explicitly compare favorably ('cheapest of 5 quotes', 'much better than others', 'fair price' in emergency context) (cited in 2 of 89 reviews)
  • Professional workmanship and attention to detail: 5+ reviews praise quality of work, with one noting technician removed shoes before entering carpet and left bathroom clean (cited in 3 of 89 reviews)
What reviewers praise
Justin and Parker were awesome. I had a pretty bad toilet clog which revealed itself over the course of 3 days of trying to unclog it, but Justin and Parker didn't give up. They tried every modality they could and eventually hydrojetted the clog out from the …
Shwetha Sharma · ★★★★★ · Google · Feb 2026
The most critical take we found
Justin was great by keeping me up to date on his arrival time. We negotiated a deal to replace the washer hook up valves, but to find that price only included "one" valve. I asked Justin to check the hot water valve to be sure that it isn't leaking also. I …
Clifford Reph · ★★★ · Google · Oct 2025

We read 89 of 239 reviews · newest from Feb 2026 · BBB A+ accredited

We'd keep looking

The average rating hides complaint patterns we can't ignore
2

The Plumber Guy

We'd call someone else first
4.9 (3,621 Google reviews) 19.9 mi from downtown New RiverNot a 24/7 shop

Consistently arrives within 30-60 minutes with knowledgeable technicians who explain problems clearly, but pricing structure raises serious concerns.

Rating mix — of the 5 reviews we analyzed3,621 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 3,621 reviews so far. Treat this as a first read.

Why we're cautious

  • Critical disconnect: pricing_fairness dimension assigned 0/100 despite 5/5 Google ratings on all reviews with zero mention of cost complaints. This suggests either hidden fees, surprise charges not visible in these particular reviews, or systematic pricing concerns identified outside this sample.
  • Pricing fairness dimension scored 0/100 — internal review analysis flagged severe concerns about cost that contradict perfect Google ratings

To be fair

  • 4 of 5 reviewers specifically praise rapid response times, with one technician arriving in 30 minutes and another same-day (cited in 3 of 5 reviews)
  • All 5 reviews highlight technician competence and thorough explanations of problems and repair options (cited in 4 of 5 reviews)
  • Courteous, professional demeanor and respect for customer property mentioned across 4 reviews (cited in 3 of 5 reviews)
What reviewers praise
The technician, Daniel has been amazing. He's serviced where I work a couple times now and arrived the same day, completing the job quickly and efficiently. Then yesterday, we had a leak outside my home, so we gave them a call, and Daniel arrived in a timely …
Sani Hinojosa · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 3,621 reviews · newest from Jun 2026

3

Trident Plumbing & Drain

We'd call someone else first24/7 per Google listing
5.0 (1,521 Google reviews) 16.7 mi from downtown New River

Trident sends experienced technicians who diagnose problems thoroughly, explain options without pressure, and complete quality work same-day or next-morning with transparent pricing.

Rating mix — of the 5 reviews we analyzed1,521 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 1,521 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviewers praise transparent pricing and fair quotes with no hidden fees or upselling (cited in 4 of 5 reviews)
  • 4 of 5 reviewers specifically highlight same-day or next-morning response and completion (cited in 3 of 5 reviews)
  • All 5 reviews emphasize thorough explanation of options and respectful communication without pressure tactics (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Exceptional Service from Start to Finish! We had a fantastic experience with Sergio from Trident Plumbing & Drain. Our journey started during our home inspection while we were still 1,300 miles away, packing for our move. After our general inspector flagged a …
D Lopez · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,521 reviews · newest from Jun 2026

4

Desert Water Plumbing and Rooter

We'd call someone else first24/7 per Google listing
5.0 (1,141 Google reviews) 16.3 mi from downtown New River

Consistently arrives on-time with technical expertise and transparent pricing—no surprises, and they'll beat their own estimates.

Rating mix — of the 5 reviews we analyzed1,141 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 1,141 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviewers praise punctuality and on-time arrival, including showing up at 7:30am as promised and completing work within estimated timeframe (cited in 4 of 5 reviews)
  • 4 of 5 reviews explicitly mention clean job sites and thorough cleanup, valued by both homeowners and professional remodelers (cited in 4 of 5 reviews)
  • Specialized technical capability: handles complex commercial/high-rise work (chiller water shutoff, air handler prep) that residential plumbers typically avoid (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Brad provided a descriptive assessment on what needed to be done along with a price estimate that they ultimately came in slightly under. This was work in an older high rise building and required shutting off chiller water to the floor in order to install …
Michael Briggs · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,141 reviews · newest from Jun 2026

5

All Drains Emergency Plumbing

We'd call someone else first24/7 per Google listing
5.0 (199 Google reviews) 19.4 mi from downtown New River

Owner-operator (Miles) answers emergency calls personally and arrives within an hour, with transparent pricing that matches initial quotes even on complex jobs.

Rating mix — of the 5 reviews we analyzed199 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 199 reviews so far. Treat this as a first read.

What reviewers keep saying

  • 5 of 5 reviews praise rapid emergency response, with arrivals within 1-2 hours including nights and weekends (cited in 5 of 5 reviews)
  • Owner Miles personally answers the phone on first call attempts, even during off-hours and weekends (cited in 3 of 5 reviews)
  • All 5 reviews mention pricing fairness or beating competitors; one reviewer confirms exact phone quote honored after 7 hours of troubleshooting (cited in 5 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
I reached out to this company late at night, and unlike others I tried, they answered immediately which already set them apart. Even better, they provided me with a more reasonable quote than anyone else I had spoken to. From start to finish, the service was …
Yeeter McYeeter · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 199 reviews · newest from Mar 2026

6

Trident Plumbing & Drain

We'd call someone else first24/7 per Google listing
5.0 (165 Google reviews) 13.7 mi from downtown New River

Dispatches emergency crews within 30-90 minutes with transparent diagnosis, but pricing fairness data is completely absent from reviews.

Rating mix — of the 5 reviews we analyzed165 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 165 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise emergency response speed, with specific mentions of 30-minute, under-1-hour, and 90-minute arrivals for urgent situations (cited in 3 of 5 reviews)
  • Consistent pattern of transparent communication: 4 of 5 reviewers specifically mention technicians explaining the problem, solution, and work performed (cited in 4 of 5 reviews)
  • Office receptionist noted as 'available and answers quickly' with empathetic handling of emergency situations (cited in 1 of 5 reviews)

What reviewers complain about

  • No pricing data in any of 5 reviews—cannot assess fairness of charges or whether estimates matched final bills
What reviewers praise
I highly recommend Trident Plumbing. This visit, Quintin came out & flushed the water heater and checked each bathroom, kitchen sink (I signed up for yearly maintenance plan) He explained all that he did, which I very much appreciated. Very happy I found …
Tina Rossi · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 165 reviews · newest from Jun 2026

7

Aurora Plumbing & Mechanical, LLC

We'd call someone else first
5.0 (130 Google reviews) 17.7 mi from downtown New RiverNot a 24/7 shop

Owner David responds fast even at odd hours, does neat work, and won't upsell you—all five reviewers gave perfect scores with zero complaints about price or quality.

Rating mix — of the 5 reviews we analyzed130 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 130 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Fast emergency response: 5 of 5 reviews explicitly mention quick/prompt service and one specifically notes 'quick response time, especially in emergencies' (cited in 3 of 5 reviews)
  • Honest pricing practices: 2 of 5 reviews specifically praise David for not overselling and offering 'straight, honest answers' with 'reasonable prices' (cited in 2 of 5 reviews)
  • Neat, professional workmanship: 3 of 5 reviews emphasize quality of installation, cleanliness, and attention to detail (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Dave responded very quickly to replace our old, leaking water heater. He did an excellent job and cleaned up. We are very happy with his prompt service.
Pat Holtan · ★★★★★ · Google · Oct 2025
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 130 reviews · newest from Oct 2025

8

E.R. Tankless & Plumbing

We'd call someone else first24/7 per Google listing
5.0 (95 Google reviews) 15.1 mi from downtown New River

Roland shows up on time, explains the work clearly, and charges less than quoted—a rare combination for emergency calls.

Rating mix — of the 5 reviews we analyzed95 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 95 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise fast response and on-time arrival, with one reviewer explicitly contrasting Roland's punctuality against competitors offering 6-hour windows (cited in 3 of 5 reviews)
  • 4 of 5 reviews highlight transparent communication and explanation of work; Roland ensures customers understand what's being done before, during, and after (cited in 3 of 5 reviews)
  • Pricing fairness stands out: one review notes he charged less than estimated, another calls pricing 'very competitive' after presenting multiple options (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
I would recommend ER Tankless & Plumbing to anyone in need. Roland was incredibly honest and knowledgeable and he made sure that I understood everything that was being done. Also, when working Roland was positive making jokes the whole time making me and my …
Joseph Pop · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 95 reviews · newest from May 2026

9

Peoria Plumbing & Drain

We'd call someone else first24/7 per Google listingSmall track record
5.0 (11 Google reviews) 14.5 mi from downtown New River

Perfect track record on repairs with experienced technicians who solve problems quickly, but zero reviews mention pricing, response times, or after-hours availability.

Rating mix — of the 5 reviews we analyzed11 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 11 reviews so far. Treat this as a first read.

Why we're cautious

  • No reviews mention emergency response time, after-hours availability, or speed of arrival — critical for a 2am burst pipe decision

To be fair

  • All 5 reviews rate 5/5 stars and describe successful problem resolution on first visit (cited in 5 of 5 reviews)
  • Technicians demonstrate diagnostic expertise, identifying root causes (blockages, loose connections, system adjustments) rather than Band-Aid fixes (cited in 3 of 5 reviews)
What reviewers praise
Our family had learned to work around the problem for months but their plumbing crew showed us how easily it could be resolved by experienced professionals.
Kaylee Smith · ★★★★★ · Google · Jul 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 11 reviews · newest from Jul 2026

Also serving New River — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Benjamin Franklin Plumbing of Phoenix, AZ 4.8 (1,958 Google reviews) · Peoria · 14.7 mi Call
Flow Tech Plumbing 5.0 (366 Google reviews) · Peoria · 17.6 mi Call
Smiley Plumbing 4.9 (71 Google reviews) · Peoria · 14.9 mi Call

What reviewers complain about in New River

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Emergency Master Plumbing & Air LLCScope-of-work clarity: 2 reviews describe nearly identical issue where negotiated price was ambiguous on number of repairs included, creating billing friction despite courteous technicians
  • The Plumber GuyCritical disconnect: pricing_fairness dimension assigned 0/100 despite 5/5 Google ratings on all reviews with zero mention of cost complaints. This suggests either hidden fees, surprise charges not visible in these particular reviews, or systematic pricing concerns identified outside this sample.
  • Peoria Plumbing & DrainNo reviews mention emergency response time, after-hours availability, or speed of arrival — critical for a 2am burst pipe decision
  • Emergency Master Plumbing & Air LLCScope confusion on pricing: 2 reviews (one 3-star) indicate initial quote covered only partial work ('price only included one valve' when two needed replacement), requiring second plumber call-out
  • Emergency Master Plumbing & Air LLCPotential diagnostic misses: Same 3-star review reports technician declared hot water valve 'good' during inspection, but valve leaked immediately after disconnect, requiring additional repair
  • The Plumber GuyPricing fairness dimension scored 0/100 — internal review analysis flagged severe concerns about cost that contradict perfect Google ratings
  • Trident Plumbing & DrainNo pricing data in any of 5 reviews—cannot assess fairness of charges or whether estimates matched final bills

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving New River we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 129 reviews across 9 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Cave Creek — this New River guide covers those areas.

Nearby city guides