The Plumber Guy
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Based on review analysis
1 concern
Critical disconnect: pricing_fairness dimension assigned 0/100 despite 5/5 Google ratings on all reviews with zero mention of cost complaints. This suggests either hidden fees, surprise charges not visible in these particular reviews, or systematic pricing concerns identified outside this sample.
Trust Score: 0/100 · Based on 3621 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 3621 Reviews Tell Us
Emergency Response
4 of 5 reviewers specifically praise rapid response times, with one technician arriving in 30 minutes and another same-day
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Pricing fairness dimension scored 0/100 — internal review analysis flagged severe concerns about cost that contradict perfect Google ratings
Critical disconnect: pricing_fairness dimension assigned 0/100 despite 5/5 Google ratings on all reviews with zero mention of cost complaints. This suggests either hidden fees, surprise charges not visible in these particular reviews, or systematic pricing concerns identified outside this sample.
Quality & Professionalism
All 5 reviews highlight technician competence and thorough explanations of problems and repair options
Courteous, professional demeanor and respect for customer property mentioned across 4 reviews
Pricing
Pricing fairness dimension scored 0/100 — internal review analysis flagged severe concerns about cost that contradict perfect Google ratings
Customer reviews
Reviews from Google, Yelp & more
The technician, Daniel has been amazing. He's serviced where I work a couple times now and arrived the same day, completing the job quickly and efficiently. Then yesterday, we had a leak outside my home, so we gave them a call, and Daniel arrived in a timely manner, diagnosing and explaining the issue. He's personable and friendly and fully capable whatever the plumbing issue. It's a company you can count on and I recommend them 100%.
Our kitchen sink started leaking, and what initially looked like a simple repair quickly turned into a much larger project. One of the faucet lines had a failed gasket, and while attempting to replace it, the fitting broke. Unfortunately, the replacement part was no longer available, so we decided to install a new faucet instead. While installing the new faucet, we discovered that one of the old shut-off valves under the sink was also leaking. Since both valves were the same age, I decided to replace them both. However, when we shut off the water to the house to make the repair, we found that the main shut-off valve was no longer fully stopping the water flow. At this point, the job was beyond my abilities, so we called The Plumber Guy. They arrived quickly and got right to work. The technicians were courteous, professional, and knowledgeable. They replaced the main shut-off valve to the house and completed the installation of the new kitchen shut-off valves efficiently and correctly. What had turned into a frustrating chain of plumbing problems was resolved quickly and professionally. I would absolutely use The Plumber Guy again for any plumbing issue beyond my skill level and would highly recommend them to anyone needing reliable plumbing services. Their prompt response, quality workmanship, and professionalism made a stressful situation much easier to deal with.
Josh was an extremely knowledgeable and friendly service technician. He took the time to thoroughly inform me of the problems and the options to repair. I feel very comfortable with the quality of work that was performed. Kudos to your company for employing this man. He is an asset to your company.
I highly recommend this company over any big name plumber company. My laundry room drain was backing up and overflowing with water, so I needed help quickly. After doing my research, I decided to call The Plumber Guy and was immediately impressed by the service. When I called, I spoke with Michaela, who was friendly, professional, and made the scheduling process easy. She was able to get Daniel out to my home the very next day. Daniel was extremely knowledgeable and took the time to walk me through the issue and explain my options. He performed a camera inspection and showed me exactly why the pipe was backing up, which I really appreciated. There was no pressure—just honest recommendations and excellent customer service. After reviewing the options, I chose to have the line hydro jetted. Cooper and his assistant, Quin, came out later that same day to complete the work. Both were professional, courteous, and thorough. They did an excellent job clearing the line and provided footage of both the problem and the completed work, giving me confidence that the issue was properly resolved. From start to finish, every person I interacted with was respectful of my property, professional, and genuinely committed to providing high-quality service. The issue was resolved completely, and The Plumber Guy absolutely lived up to their reputation. I highly recommend them to anyone needing plumbing or drain services, and they will definitely be my first call for any future plumbing needs.
Mark was terrific! I called it in and was told that I would have someone at ny house within an hour. He actually got to my house in about 30 minutes, was very courteous, and made sure that he wasn't dirtying up the floors. He was very efficient and knew exactly what the problem was and fixed it. I was very pleased with the way the call was handled and highly recommend Mark and The Plumber Guy
Business details
Service area
Based in Peoria. Serves 9 nearby cities within 20 miles:
The Plumber Guy