Benjamin Franklin Plumbing of Phoenix, AZ
Plumber · Peoria, AZ · Open 24 hours per Google listing
Our verdict
Consistently excellent across all metrics with named technicians (Jake, Kevin, Duncan, Will) who excel at communication, speed, and going above and beyond—perfect for 2am calls.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast response times and emergency availability—multiple reviewers praise prompt service and quick resolution, with one review timestamped at 11:18pm and another at 12:18am showing late-night responsiveness
Cited in 2 of the 5 reviews we analyzed.
Exceptional communication and transparency—4 of 5 reviews specifically mention technicians explaining options, walking through issues, or providing straightforward professional guidance without pressure to upsell
Cited in 4 of the 5 reviews we analyzed.
Quality workmanship with attention to detail—reviewers note 'stunning' finishing work, quick completion, and thorough cleanup
Cited in 2 of the 5 reviews we analyzed.
Goes beyond standard service—Jake provided free expert consultation on another company's work without charging for estimate or site visit; Kevin brought a toy for customer's dog, creating genuine rapport
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Kevin already had proved himself with his professionalism, knowledge and punctuality. Apparently he knows great customer service too - brought our dog a stuffed screwdriver after our rascal had stealthily snuck away his work tools at a recent service call. After a good laugh, we not only have a great new faucet and leak detection device, but a bulldog approved plumbing friend. Thank you Kevin - our dog may start …”
“Such a great service! Will definitely be using their service again in the future! Jake was fantastic with walking me through the issues and explaining several options to approach fixing it. Duncan did a terrific job replacing and installing our sink/facet/disposal. The work was completed quickly and the finishing look is stunning.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,958 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own Benjamin Franklin Plumbing of Phoenix, AZ?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Benjamin Franklin Plumbing of Phoenix, AZisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Peoria · Paradise Valley · New River