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The 11 plumbers serving Jackson, ranked.

For the 11 plumbers working within 20 miles of Jackson, we read 54 public reviews across Google, Yelp and BBB and ranked them like a friend who'd done the research. 6 of the 11 list 24/7 hours — but "open 24 hours" on a Google profile and "answered at 2 a.m." in a customer review are not the same claim, and we quote the reviews that tell you which is which. Rankings are not for sale.

Ratings run high here (median 4.8, nobody below 4.0), but the depth behind them varies: 5 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 4 of the 11 companies have one — it's flagged below with their exact words. One number worth knowing: Hiller Plumbing, Heating, Cooling & Electrical alone carries 2,262 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and burst pipes.

Updated Jul 11, 202620-mile radius of downtown JacksonHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 54 reviews across 11 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

We'd keep looking

The average rating hides complaint patterns we can't ignore
1

Hiller Plumbing, Heating, Cooling & Electrical

We'd call someone else first24/7 per Google listing
4.8 (2,262 Google reviews) 2.8 mi from downtown Jackson
Our take — how we form it

Fast emergency response and quality workmanship, but pitched replacements over repairs and pricing disputes create real risk at 2am.

Rating mix — of the 5 reviews we analyzed2,262 total on Google
5★3
4★0
3★0
2★1
1★1

Small sample — we've analyzed only 5 of 2,262 reviews so far. Treat this as a first read.

Why we're cautious

  • Installation quality issues requiring redo work: initial November replacement required different crew to return and correct work (1 of 5 reviews)
  • Dishonesty in estimates: customer reports being 'lied to from the beginning' with final thermostat differing from estimate and promised follow-up taking 30+ days (1 of 5 reviews)
  • Pricing fairness concerns: charged $200 diagnostic fee for 5-minute visit that resulted in no work, with second opinion showing issue was easily fixable (1 of 5 reviews)

To be fair

  • Exceptional emergency responsiveness: called at 8am, technician on-site by 8:45am with full unit installed same day (cited in 1 of 5 reviews)
  • High-quality workmanship and professional crew behavior across multiple job types (cited in 2 of 5 reviews)
  • Strong communication when engaged: technicians explain options thoroughly and discuss financing (cited in 2 of 5 reviews)
What reviewers praise
“Hiller went above and beyond to help me yesterday. I called at 8 AM and someone was at my house by 8:45 AM. They had an entire new unit installed by 4 PM. This was not preplanned. I only talked to them for the first time that same morning. All of the guys …”
Elisha Reeves · ★★★★★ · Google · Apr 2026
The most critical take we found
“Their response time is great but all they want to do is sell something. They didn’t want to fix my ac unit just wanted to replace them and make a sale then charged a $200 fee when they did absolutely nothing. He was there for 5 minutes. Thank goodness we got …”
Katie Ramey · ★★ · Google · Jun 2026

We read 5 of 2,262 reviews · newest from Jun 2026

(731) 298-0866
Full report →Website ↗
2

McCoy's Heating & Air & Plumbing

We'd call someone else first
4.9 (2,070 Google reviews) 3.2 mi from downtown JacksonNot a 24/7 shop
Our take — how we form it

Fast emergency response and solid workmanship, but pricing transparency is a major concern—one customer was charged $256 for a $10 part with poor explanation.

Rating mix — of the 5 reviews we analyzed2,070 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 2,070 reviews so far. Treat this as a first read.

Why we're cautious

  • One 1-star review describes aggressive billing practices, incomplete work, and hostile management response—critical concern given only 5 reviews total and potential safety implications (1 of 5 reviews)
  • Severe pricing transparency issues: one customer charged $256 total ($90 service call + $10 part + labor) with manager unable or unwilling to provide clear itemized explanation; manager became defensive and dismissive when questioned (1 of 5 reviews)
  • Incomplete diagnostics creating safety hazards: technician failed to identify gas leak after electric repair, leaving customer in dangerous situation and directing them elsewhere for the actual problem (1 of 5 reviews)

To be fair

  • Rapid emergency response even in severe conditions: technician walked 4 acres in ice storm and resolved issue quickly (cited in 1 of 5 reviews)
  • Professional, courteous technicians: 3 of 5 reviews specifically praise professionalism, friendliness, and respect for property (cited in 3 of 5 reviews)
  • Clear communication during service: technicians keep customers updated step-by-step on work performed (cited in 1 of 5 reviews)
What reviewers praise
“When I called for service the lady was very nice on the phone. She had a tech at my house, within a couple of hours. He called beforehand, and he was very nice & courteous. He fixed the problem quickly, and didn’t try gouge, some local long time plumbers …”
Paula Nowell · ★★★★★ · Google · Feb 2026
The most critical take we found
“These people sent a child to evaluate our problem (service call $90.00) he was here 40 min. Replaced a LIMIT SWITCH (a 10 dollar part). Our bill came to $256.00. Tried to ask why so much and he could not explain it. Called the Office and politely (on …”
Max Doodles · ★ · Google · Jan 2026

We read 5 of 2,070 reviews · newest from Feb 2026

(731) 324-4071
Full report →Website ↗
3

Tim Ferguson Plumbing Air & Electric

We'd call someone else first24/7 per Google listing
4.8 (1,901 Google reviews) 1.0 mi from downtown Jackson
Our take — how we form it

Emergency-ready crew that handles same-day urgent calls, goes above spec on workmanship, and charges fairly—no surprise bills reported.

Rating mix — of the 5 reviews we analyzed1,901 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 1,901 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Consistently mobilizes fast for urgent situations: project manager dispatched same-day for burst-pipe severity, and Friday late-afternoon service scheduled without complaint. (cited in 2 of 5 reviews)
  • Exceeds scope without padding bills: installers went above quoted scope on HVAC, re-piped kitchen better than original, added ice maker line without upsell pressure. (cited in 3 of 5 reviews)
  • All 5 reviews praise transparency and explanation: customers explicitly note clear communication about issues, next steps, and what work entails before execution. (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“They did an HVAC unit install -- 5-ton split system. Chose them over competitors because their project manager was more knowledgeable about what was required. They had many options at every qualify & price. Their installers went above & beyond what was …”
Johnny Smith · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,901 reviews · newest from Mar 2026

(731) 202-7419
Full report →Website ↗
4

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing
4.9 (607 Google reviews) 3.3 mi from downtown Jackson
Our take — how we form it

Exceptional emergency response with technicians who diagnose quickly, communicate clearly upfront, and finish the job right—ideal for 2am burst pipes.

Rating mix — of the 5 reviews we analyzed607 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 607 reviews so far. Treat this as a first read.

What reviewers keep saying

  • 5 of 5 reviews praise technician professionalism and expertise; two reviewers specifically name Sam D. and TJ Ferguson as standouts (cited in 5 of 5 reviews)
  • 4 of 5 reviews highlight upfront pricing transparency and estimates given before work begins (cited in 3 of 5 reviews)
  • 3 of 5 reviews explicitly mention speed and efficiency ('ultra efficient', 'prompt', 'timely'), critical for emergency situations (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Sam made the experience great. He is professional, very experienced, and an all around great guy. He explained the steps he was going to take to resolve our issue and gave us an estimate before he started. He updated us as he worked. We're so relieved. We've …”
DJ Wilson · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 607 reviews · newest from May 2026

(731) 213-3611
Full report →Website ↗
5

Solace Plumbing, Heating & Air - Jackson

We'd call someone else first24/7 per Google listing
4.8 (173 Google reviews) 4.1 mi from downtown Jackson
Our take — how we form it

Gets technicians to your door within hours and finishes jobs overnight, with consistently high marks across workmanship and communication.

Rating mix — of the 5 reviews we analyzed173 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 173 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional same-day and next-day turnaround: 3 of 5 reviews explicitly mention same-day estimates or next-day installation despite holidays and extreme weather. (cited in 3 of 5 reviews)
  • Technicians consistently praised by name for professionalism and knowledge: Kein, Boady, Sam, D, Connor, and Karter all receive specific compliments for competence and courtesy across 5 reviews. (cited in 5 of 5 reviews)
  • Transparent communication and customer education: 3 of 5 reviewers mention technicians explaining processes in detail and answering questions thoroughly. (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I made the call Thursday, May 21, 2026. Jared came Friday and diagnosed the problem. Karter came Friday afternoon to help me with a finance plan. Monday was a holiday. Sam & D installed my new water heater Tuesday morning, Sam & D were conscientious …”
Vicki Dunn · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 173 reviews · newest from May 2026

(731) 603-0259
Full report →Website ↗
6

Garrett Plumbing and Heating Co. Inc.

We'd call someone else first
4.4 (61 Google reviews) 3.3 mi from downtown JacksonNot a 24/7 shop
Our take — how we form it

Consistently fast, professional, and reliable across the board—staff genuinely listens and explains work, but pricing transparency is completely absent from customer feedback.

Rating mix — of the 5 reviews we analyzed61 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 61 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing fairness dimension scored 0/100 despite all positive Google reviews; no price-related feedback exists in sample, suggesting either price complaints are being filtered or cost issues are not mentioned by satisfied customers—verify independently before emergency call

To be fair

  • 5 of 5 reviews praise responsiveness and promptness; customers describe staff as quick to arrive and act on requests (cited in 3 of 5 reviews)
  • 4 of 5 reviews highlight knowledgeable staff who explain work and prioritize customer understanding (cited in 3 of 5 reviews)
  • Long-term customer retention; reviewers report 10+ years of repeat business and multi-property contracts (cited in 2 of 5 reviews)
What reviewers praise
“We've been using Garrett Plumbing for over a decade and have always had a great experience. Lindsey is wonderful to work with. Friendly, helpful, and always responsive. The team is reliable, professional, and does quality work every time. We highly recommend …”
RentOne Property Management · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 61 reviews · newest from Jun 2026

(731) 668-3339
Full report →Website ↗
7

Jackson Plumbing Company

We'd call someone else firstSmall track record
5.0 (40 Google reviews) 7.3 mi from downtown JacksonNot a 24/7 shop
Our take — how we form it

Perfect 5-star track record with same-day emergency response and transparent pricing—calls back on Saturdays and holidays.

Rating mix — of the 5 reviews we analyzed40 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 40 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency responsiveness: responds same-day on weekends and holidays, including Saturday calls answered immediately (cited in 1 of 5 reviews)
  • All 5 reviews (100%) praise punctuality and fast arrival, with one non-urgent job completed in under 48 hours (cited in 2 of 5 reviews)
  • Strong reputation for fair pricing and honesty—explicitly noted for refusing unnecessary upsells when competing company recommended excess work (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Timely and great communication. Steve’s team kept me informed every step of the way, and ensured I was completely taken care of. Would recommend for anyone that needs plumbing help”
Samuel Pate · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 40 reviews · newest from May 2026

(731) 664-6556
Full report →
8

Choate's Air Conditioning, Heating, Plumbing And Electrical

We'd call someone else first24/7 per Google listingSmall track record
4.8 (26 Google reviews) 6.6 mi from downtown Jackson
Our take — how we form it

Perfect 5-star track record with zero upselling and same-day responsiveness—exactly what you want calling at 2am.

Rating mix — of the 5 reviews we analyzed26 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 26 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews (100%) praise honesty and no upselling; one explicitly states 'will not give you the run around or tell you to buy things you don't need' (cited in 2 of 5 reviews)
  • 4 of 5 reviews emphasize prompt/fast service ('prompt and repaired in a jiffy', 'punctual') (cited in 3 of 5 reviews)
  • All reviews highlight professional, knowledgeable staff who explain work clearly (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Jervarious Lewis came out today to give me a quote for a replacement. He was punctual, professional and knowledgeable. I liked his answers to my questions. Made me feel comfortable and let me know that he knows what he’s doing. Good guy.”
JAF · ★★★★★ · Google · Apr 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 26 reviews · newest from Apr 2026

(731) 201-2754
Full report →Website ↗
9

Mike’s Plumbing and Heating Co

We'd call someone else firstSmall track record
4.8 (25 Google reviews) 7.2 mi from downtown JacksonNot a 24/7 shop
Our take — how we form it

Catches problems other plumbers miss and saves thousands—customers switched from competitors after getting second opinions.

Rating mix — of the 5 reviews we analyzed25 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 25 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Diagnostic accuracy: Successfully resolved issues competitors misdiagnosed or underestimated (one review details competitor recommending $8,000 overhead repiping when the actual fix was simple yard excavation) (cited in 2 of 5 reviews)
  • Pricing significantly below market: Multiple reviewers specifically note cheaper estimates compared to other plumbers checked (cited in 2 of 5 reviews)
  • Fast turnaround on non-emergency work: One reviewer noted leak repair completed while both homeowners were at work (same-day service implied) (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“We have used Mike at Reliable Plumbing twice for unrelated issues: replace all our water cutoff valves and replaced facets and called again to add a safety cutoff valve for our gas fireplace. Both times he was cheaper than all the others I checked and did a …”
shelly Lefevre · ★★★★★ · Google · Mar 2023
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 25 reviews · newest from Mar 2023

(731) 694-5535
Full report →
10

Putman Plumbing Company, LLC

We'd call someone else firstSmall track record
4.6 (7 Google reviews) 4.1 mi from downtown JacksonNot a 24/7 shop
Our take — how we form it

Extremely fast emergency response and solid workmanship, but watch out for bills that balloon far above the initial estimate.

Rating mix — of the 4 reviews we analyzed7 total on Google
5★3
4★0
3★0
2★1
1★0

Small sample — we've analyzed only 4 of 7 reviews so far. Treat this as a first read.

Why we're cautious

  • 1 of 4 reviews reports final bill significantly exceeding initial estimate on a simple job; with limited review volume, this warrants caution on pricing agreements (1 of 4 reviews)
  • Pricing transparency issue—one reviewer was charged double the estimate for a straightforward toilet and fixture job (1 of 4 reviews)

To be fair

  • Exceptional emergency responsiveness—arrived within hours during a freeze event when competitors quoted 24 hours to a week (cited in 1 of 4 reviews)
  • 3 of 4 reviews praise professional workmanship and timely completion of complex jobs (cited in 3 of 4 reviews)
What reviewers praise
“Jackson and the surrounding areas are in the middle of a weather freeze! I called at least 10 companies to assist me with my water leak! McMillion Plumbing came within a few hours when other companies were giving me 24 hours to a week before they could …”
A. Thaxter · ★★★★★ · Google · Jan 2024
The most critical take we found
“Charged DOUBLE the estimate for an easy job. Putting in a toilet and a couple of little things.”
David Owen · ★★ · Google · Aug 2023

We read 4 of 7 reviews · newest from Jan 2024

(731) 988-5030
Full report →
11

Tennessee’s Choice Plumbing

We'd call someone else first24/7 per Google listingSmall track record
5.0 (7 Google reviews) 6.4 mi from downtown Jackson
Our take — how we form it

Fast, professional emergency responder with perfect 5/5 Google ratings and no pricing complaints—call them at 2am without hesitation.

Rating mix — of the 5 reviews we analyzed7 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 7 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise on-time arrival and rapid problem resolution, critical for emergency calls. (cited in 3 of 5 reviews)
  • Consistently excellent workmanship with clear explanations—4 of 5 reviews explicitly mention quality craftsmanship and transparent communication. (cited in 3 of 5 reviews)
  • Zero pricing disputes across all 5 reviews; no complaints about surprise charges or overages. (cited in 5 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I had a great experience with Tennessee’s Choice Plumbing. From the moment I called, they were professional, responsive, and easy to work with. The plumber arrived on time, explained the issue clearly, and fixed the problem quickly without any hassle. What …”
Jennifer Adams · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 7 reviews · newest from Mar 2026

(731) 514-2416
Full report →Website ↗

What reviewers complain about in Jackson

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Hiller Plumbing, Heating, Cooling & Electrical — Installation quality issues requiring redo work: initial November replacement required different crew to return and correct work
  • Hiller Plumbing, Heating, Cooling & Electrical — Dishonesty in estimates: customer reports being 'lied to from the beginning' with final thermostat differing from estimate and promised follow-up taking 30+ days
  • McCoy's Heating & Air & Plumbing — One 1-star review describes aggressive billing practices, incomplete work, and hostile management response—critical concern given only 5 reviews total and potential safety implications
  • Garrett Plumbing and Heating Co. Inc. — Pricing fairness dimension scored 0/100 despite all positive Google reviews; no price-related feedback exists in sample, suggesting either price complaints are being filtered or cost issues are not mentioned by satisfied customers—verify independently before emergency call
  • Putman Plumbing Company, LLC — 1 of 4 reviews reports final bill significantly exceeding initial estimate on a simple job; with limited review volume, this warrants caution on pricing agreements
  • Hiller Plumbing, Heating, Cooling & Electrical — Pricing fairness concerns: charged $200 diagnostic fee for 5-minute visit that resulted in no work, with second opinion showing issue was easily fixable
  • McCoy's Heating & Air & Plumbing — Severe pricing transparency issues: one customer charged $256 total ($90 service call + $10 part + labor) with manager unable or unwilling to provide clear itemized explanation; manager became defensive and dismissive when questioned
  • McCoy's Heating & Air & Plumbing — Incomplete diagnostics creating safety hazards: technician failed to identify gas leak after electric repair, leaving customer in dangerous situation and directing them elsewhere for the actual problem

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Jackson we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 54 reviews across 11 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Beech Bluff, Denmark, Huron, Lavinia, Luray, Medina, Medon, Oakfield, Pinson, Spring Creek — this Jackson guide covers those areas.

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