Hiller Plumbing, Heating, Cooling & Electrical
Plumber · Jackson, TN · Open 24 hours per Google listing
Our verdict
Fast emergency response and quality workmanship, but pitched replacements over repairs and pricing disputes create real risk at 2am.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 11 plumbers we've reviewed in Jackson, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: called at 8am, technician on-site by 8:45am with full unit installed same day
1 cited review
“Called 8 AM, someone at house by 8:45, entire unit installed by 4 PM”
High-quality workmanship and professional crew behavior across multiple job types
2 cited reviews
“Super prompt and professional, completed both removal and installation same day”
“Called 8 AM, someone at house by 8:45, entire unit installed by 4 PM”
Strong communication when engaged: technicians explain options thoroughly and discuss financing
2 cited reviews
“He explained and explained things we did not think to ask”
“Called 8 AM, someone at house by 8:45, entire unit installed by 4 PM”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Installation quality issues requiring redo work: initial November replacement required different crew to return and correct work
“Lied to from the beginning and crew had to redo work”
Red flag
Dishonesty in estimates: customer reports being 'lied to from the beginning' with final thermostat differing from estimate and promised follow-up taking 30+ days
“Lied to from the beginning and crew had to redo work”
Pricing fairness concerns: charged $200 diagnostic fee for 5-minute visit that resulted in no work, with second opinion showing issue was easily fixable
“Charged $200 fee when they did absolutely nothing”
Tendency to recommend replacement over repair: reviewer noted company 'didn't want to fix my ac unit just wanted to replace them and make a sale'
“Charged $200 fee when they did absolutely nothing”
Inconsistent follow-through on commitments: promised thermostat took one month to address after initial installation
“Lied to from the beginning and crew had to redo work”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Their response time is great but all they want to do is sell something. They didn’t want to fix my ac unit just wanted to replace them and make a sale then charged a $200 fee when they did absolutely nothing. He was there for 5 minutes. Thank goodness we got a second opinion and it was fixed easily! If only they would take the time instead of trying to push selling something you don’t need”
“Don’t Even Consider This Place ! We had a unit replaced in the middle of November Was lied to from the beginning And then a different crew had to come back and redo some of the work Ended up with a thermostat that is junk has never been what we were told when receiving the estimate and to top it off was told by the local office manager they would get me whatever thermostat I wanted So yes I requested a certain one …”
Positive
“Hiller went above and beyond to help me yesterday. I called at 8 AM and someone was at my house by 8:45 AM. They had an entire new unit installed by 4 PM. This was not preplanned. I only talked to them for the first time that same morning. All of the guys they sent were professional and courteous, and their customer service was amazing. He took the time to go over financing and pricing and what would happen and was …”
“John Michael is awesome! He is a professional and y'all should be so excited to have him! Robert and Zo lived having him in our home.He explained and explained things we did not think to ask Those who call him will never be sorry!! We are excited to do business with hill and Hiller Plumbing! Really excited to get our new Generac from him and Hiller!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,262 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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