Garrett Plumbing and Heating Co. Inc.
Plumber · Jackson, TN
Our verdict
Consistently fast, professional, and reliable across the board—staff genuinely listens and explains work, but pricing transparency is completely absent from customer feedback.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 11 plumbers we've reviewed in Jackson, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
5 of 5 reviews praise responsiveness and promptness; customers describe staff as quick to arrive and act on requests
Cited in 3 of the 5 reviews we analyzed.
4 of 5 reviews highlight knowledgeable staff who explain work and prioritize customer understanding
Cited in 3 of the 5 reviews we analyzed.
Long-term customer retention; reviewers report 10+ years of repeat business and multi-property contracts
1 cited review
“Always do as they say, when they say”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Staff named by reviewers (Lindsey, Seth Parsons, Jeff, Caleb) receive individual praise for professionalism and patience
Cited in 4 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing fairness dimension scored 0/100 despite all positive Google reviews; no price-related feedback exists in sample, suggesting either price complaints are being filtered or cost issues are not mentioned by satisfied customers—verify independently before emergency call
Keep it in proportion: these concerns are cited in 5 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“We've been using Garrett Plumbing for over a decade and have always had a great experience. Lindsey is wonderful to work with. Friendly, helpful, and always responsive. The team is reliable, professional, and does quality work every time. We highly recommend them to anyone looking for a trustworthy HVAC and plumbing work!”
“We use Garrett for all our properties. Always do as they say, when they say. We wouldn't use anyone else. Highly recommend”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 61 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.