McCoy's Heating & Air & Plumbing
Plumber · Jackson, TN
Our verdict
Fast emergency response and solid workmanship, but pricing transparency is a major concern—one customer was charged $256 for a $10 part with poor explanation.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 11 plumbers we've reviewed in Jackson, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response even in severe conditions: technician walked 4 acres in ice storm and resolved issue quickly
1 cited review
“parked at road and walked up, had us going in no time”
Professional, courteous technicians: 3 of 5 reviews specifically praise professionalism, friendliness, and respect for property
3 cited reviews
“didn't try gouge, some local long time plumbers do”
“arrived promptly on time, very professional, friendly, respectful”
“kept us posted every step of the way, had it fixed in no time”
Clear communication during service: technicians keep customers updated step-by-step on work performed
1 cited review
“kept us posted every step of the way, had it fixed in no time”
Quick dispatch: one customer received technician within 2 hours of calling with advance notice
1 cited review
“didn't try gouge, some local long time plumbers do”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One 1-star review describes aggressive billing practices, incomplete work, and hostile management response—critical concern given only 5 reviews total and potential safety implications
Cited in 1 of the 5 reviews we analyzed.
Severe pricing transparency issues: one customer charged $256 total ($90 service call + $10 part + labor) with manager unable or unwilling to provide clear itemized explanation; manager became defensive and dismissive when questioned
Cited in 1 of the 5 reviews we analyzed.
Incomplete diagnostics creating safety hazards: technician failed to identify gas leak after electric repair, leaving customer in dangerous situation and directing them elsewhere for the actual problem
Cited in 1 of the 5 reviews we analyzed.
Poor complaint resolution and customer service: management sided with staff over customer, dismissed concerns, and refused to discuss issues further
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“These people sent a child to evaluate our problem (service call $90.00) he was here 40 min. Replaced a LIMIT SWITCH (a 10 dollar part). Our bill came to $256.00. Tried to ask why so much and he could not explain it. Called the Office and politely (on recording-mine) ask to speak to the Mgr. or owner PERIOD. Thomas got on the phone and started the car dealer rap to try and convince me that 90 + 10 = 256. I ask …”
Positive
“When I called for service the lady was very nice on the phone. She had a tech at my house, within a couple of hours. He called beforehand, and he was very nice & courteous. He fixed the problem quickly, and didn’t try gouge, some local long time plumbers do. We will definitely be using them again.”
“Highly recommend. Furnace went out. Called Mccoys and the tech Abby arrived, diagnosed the problem, and had it fixed in no time. Kept us posted every step of the way. Will definitely use them going forward.”
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The rating picture
Small sample — we've analyzed only 5 of 2,070 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
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