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The 11 plumbers serving Drummonds, ranked.

For the 11 plumbers working within 20 miles of Drummonds, we read 55 public reviews across Google, Yelp and BBB and ranked them like a friend who'd done the research. The number that matters most here: only 4 of the 11 list 24-hour service — if it's the middle of the night, start with those. Rankings are not for sale.

Ratings run high here (median 4.8, nobody below 4.0), but the depth behind them varies: 8 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 5 of the 11 companies have one — it's flagged below with their exact words. One number worth knowing: Smith's Plumbing, Heating & Air alone carries 4,128 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is repiping and water heaters.

Updated Jul 11, 202620-mile radius of downtown DrummondsHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 55 reviews across 11 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

We'd keep looking

The average rating hides complaint patterns we can't ignore
1

Smith's Plumbing, Heating & Air

We'd call someone else first24/7 per Google listing
4.9 (4,128 Google reviews) 17.4 mi from downtown Drummonds

Arrives promptly with transparent pricing and handles major emergencies (slab leaks, water line replacements) over weekends—all 5 reviews are perfect 5-star ratings.

Rating mix — of the 5 reviews we analyzed4,128 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 4,128 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Transparent pricing and willingness to work with customers on cost: 2 reviewers specifically praised fair pricing and affordability options (cited in 2 of 5 reviews)
  • Fast, punctual arrival and professional demeanor: 3 reviewers mention on-time service with courteous technicians (cited in 3 of 5 reviews)
  • Handles major emergencies and weekend work: completed major water line and sewer replacement on weekend to restore service (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Thank you Smith Plumbing for fixing my slab leak.. Top notch service,excellent customer service, Great Company. Helped me through one of my hardest times because insurance wouldn’t pay. Smith plumbing went out of their way to make it affordable & get their …
James Hipp · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 4,128 reviews · newest from Jun 2026

2

Best Care Plumbing, Heating And Air

We'd call someone else first
4.8 (3,223 Google reviews) 19.0 mi from downtown DrummondsNot a 24/7 shop

Consistently excellent across all metrics with same-day service, proactive problem-solving, and transparent pricing that includes financing options.

Rating mix — of the 5 reviews we analyzed3,223 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 3,223 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise professional technicians by name (Steven, Alberto, Michael, Marcus, DJ, Jamie Myers, Ricardo, Hunter) with specific mention of respectful behavior and attention to detail (cited in 5 of 5 reviews)
  • 4 of 5 reviews explicitly mention same-day completion or punctual arrival (7:58am start, all-day job completion; arrived on time; showed up at 0800) (cited in 4 of 5 reviews)
  • Proactive problem identification: Jamie Myers identified leak risk and recommended preventative water supply line extensions; Ricardo/Hunter added missing C thermostat wire without being asked (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
It was a pleasure meeting Steven (Project Manager) with Best Care. His personality was phenomenal. We discussed a plan that met my needs and he started immediately communicating with the team to carry that plan out. Thank you for such great …
Ginny Clark · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 3,223 reviews · newest from Jun 2026

3

Drain Go Plumbing

We'd call someone else first
4.7 (2,408 Google reviews) 13.1 mi from downtown DrummondsNot a 24/7 shop

Fast arrival and quick fixes (15 mins to 1 hour) with thorough diagnostics, backed by 4.7★ across 2400+ reviews.

Rating mix — of the 5 reviews we analyzed2,408 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 2,408 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptionally fast response and completion times—one reviewer had clogged sink cleared in 15 minutes, another had two toilets fixed in under an hour, and a large water line project completed in 3 days without interruption. (cited in 3 of 5 reviews)
  • Consistently early or on-time arrivals—technicians arrived earlier than scheduled appointment windows and promptly when called. (cited in 3 of 5 reviews)
  • Strong educational approach—technicians explain problems and provide preventative guidance (e.g., 'flushable' wipes warning) rather than just fixing the issue. (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Drain Go Plumbing was dispatched to me through First American Home Warranty and Michael and Britt did an excellent job. They arrived hours earlier than my scheduled appointment window due to a cancelation and it was perfect timing. They were courteous, …
C.C. Robinson · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,408 reviews · newest from May 2026

4

Mister Greenway AC Repair, Heating, Plumbing & Electrical

We'd call someone else first24/7 per Google listing
4.8 (2,307 Google reviews) 17.4 mi from downtown Drummonds

Fast emergency responder with strong workmanship, but occasional scheduling mishaps mean you might wait longer than quoted despite prompt service once they arrive.

Rating mix — of the 5 reviews we analyzed2,307 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 2,307 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional after-hours emergency responsiveness: 2 reviewers specifically praised rapid response to evening/night calls, with one noting a 2-hour response time and another calling at 7:30pm and receiving same-night service. (cited in 2 of 5 reviews)
  • Consistently high workmanship quality: 4 of 5 reviews explicitly praise technician professionalism, thoroughness, and expertise (described as 'efficient, conscientious, thorough', 'knowledgeable', and 'very professional and experienced'). (cited in 4 of 5 reviews)
  • Clear communication and transparency: 2 reviewers highlighted technicians explaining issues in understandable terms and providing upfront cost information with no surprises. (cited in 2 of 5 reviews)

What reviewers complain about

  • Scheduling accuracy issues: 1 review reports arriving 2+ hours late on a scheduled appointment (scheduled 8am-noon, arrived almost 2pm), requiring customer follow-up call to determine delay. (1 of 5 reviews)
What reviewers praise
Cavontay Jones was efficient, conscientious, thorough and professional. We would welcome his talent again. Unfortunately we had to wait until almost 2pm for him to arrive when we had been scheduled for between 8 and Noon. We had to call to find out why we …
C Meisterman · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,307 reviews · newest from Jun 2026

5

Traditional Plumbing Co Inc

We'd call someone else first
5.0 (1,013 Google reviews) 18.8 mi from downtown DrummondsNot a 24/7 shop

Excellent technician quality and responsiveness, but coordination issues on large jobs can create rough starts and timeline slippage.

Rating mix — of the 5 reviews we analyzed1,013 total on Google
54
41
30
20
10

Small sample — we've analyzed only 5 of 1,013 reviews so far. Treat this as a first read.

Why we're cautious

  • No-show or late arrival on scheduled appointment—1 of 5 reviews explicitly reports failure to arrive at start time on major job requiring same-day callback (1 of 5 reviews)
  • Job coordination and handoff failures on complex jobs—installers arrived without briefing on past issues or scope, missed scheduled start time, and original 5-day timeline extended due to understaffing (1 of 5 reviews)
  • Rushed crew assignments can introduce rework—additional team assembled mid-job caused repipe issues requiring correction by lead installer (1 of 5 reviews)

To be fair

  • Technicians excel at thorough diagnosis and explanation—4 of 5 reviews highlight professional demeanor, clear communication, and careful problem-solving (cited in 4 of 5 reviews)
  • Fast problem identification—multiple reviewers note quick diagnosis and methodical testing (shower pan dye test, etc.) (cited in 3 of 5 reviews)
  • Pricing competitiveness on major work—matched budget during competitive estimate process for full-home repipe (cited in 1 of 5 reviews)
What reviewers praise
Highly recommend Traditional Plumbing! From the initial consultation to the final water heater installation, they made the entire process completely painless. The team was incredibly professional, did a great job with the install, and was fantastic to work …
Charles A Shoga · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,013 reviews · newest from Jun 2026

6

Premier Plumbing Pros

We'd call someone else first24/7 per Google listing
4.8 (709 Google reviews) 18.9 mi from downtown Drummonds

Skilled technicians deliver quality work, but administration is chaotic—expect communication delays, billing disputes, and accountability issues.

Rating mix — of the 5 reviews we analyzed709 total on Google
52
40
31
20
12

Small sample — we've analyzed only 5 of 709 reviews so far. Treat this as a first read.

Why we're cautious

  • Accountability and documentation failures: 1 review details company sending falsified inspection video (timestamped a month before actual service) showing wrong property, then ghosting customer for follow-up after $425 charge. (1 of 5 reviews)
  • Technician competence inconsistency: 1 review describes technician violently handling equipment during inspection, damaging customer's water heater fitting, then company refused refund on diagnostic fee. (1 of 5 reviews)
  • Non-responsive to complaints: 2 of 5 reviews mention company ghosting or failing to address customer concerns (falsified video follow-up, diagnostic fee refund). (2 of 5 reviews)

To be fair

  • Technicians demonstrate strong workmanship; 2 of 5 reviews explicitly praise quality and attention to detail. (cited in 2 of 5 reviews)
  • Individual technicians (Carl, Calvin) noted as knowledgeable, courteous, and going above and beyond. (cited in 2 of 5 reviews)
What reviewers praise
Very professional. It was a guy by the name of Carl that came and completed the job. He was on time and explained to me the issue and what he did to fix it. Very knowledgeable. I would call them again.
Sekia Conner · ★★★★★ · Google · May 2026
The most critical take we found
Shocking levels of unaccountability from this company. Paid $425 for a sewer line inspection on a property specifically to obtain video footage to send to my realtor. I received all invoices, estimates and other docs to my email so I know they have my info …
Alec McIntyre · · Google · May 2026

We read 5 of 709 reviews · newest from May 2026

4.9 (654 Google reviews) 15.6 mi from downtown DrummondsNot a 24/7 shop

Arrives fast and executes quality work, but expect to pay premium prices—one reviewer noted costs on the higher end despite trusting the quality.

Rating mix — of the 5 reviews we analyzed654 total on Google
54
41
30
20
10

Small sample — we've analyzed only 5 of 654 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional responsiveness: 2 of 5 reviewers explicitly praised lightning-fast arrival and same-day completion of work (cited in 2 of 5 reviews)
  • Workmanship and code compliance: 3 of 5 reviewers highlighted quality execution, with one having county inspector sign-off after warranty callback work (cited in 3 of 5 reviews)
  • Warranty and follow-up: Reviewer honored warranty callback extensively and even obtained inspector approval after corrections (cited in 1 of 5 reviews)

What reviewers complain about

  • Pricing: One reviewer explicitly noted prices were 'on the higher end' and would have rated 5/5 instead of 4/5 if costs were lower (1 of 5 reviews)
  • Initial installation issues requiring warranty callbacks: One reviewer needed callback work on electrical panel installation, though company honored warranty and corrected to code (1 of 5 reviews)
What reviewers praise
Austin at Above & Beyond Electric provided quick, efficient, and knowledgeable guidance on our electric issues. He arrived at the time stated, listened carefully to my concerns, and provided an easy to understand and fair quote for the repairs. Once agreed, …
Nathaniel Celeski · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 654 reviews · newest from May 2026

8

Memphis Sewer and Water, LLC

We'd call someone else first
5.0 (119 Google reviews) 18.4 mi from downtown DrummondsNot a 24/7 shop

Charges 50% less than competitors, shows up same-day for emergencies, and brings a full crew that quality-checks each other's work.

Rating mix — of the 5 reviews we analyzed119 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 119 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Significantly undercuts competitor pricing—one reviewer was quoted double by a larger company for the same sewer work (cited in 1 of 5 reviews)
  • Same-day or next-day emergency response: one reviewer had sewer repaired next day instead of waiting a week; another had back-to-back tree root issues diagnosed and fixed same day (cited in 2 of 5 reviews)
  • Deploys 4-5 person crews with peer quality-checking built into workflow, reducing errors on complex jobs (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Memphis Sewer and Water, LLC were more than professional, personable, and pleasant-they did the job at a great price and finished ahead of schedule. Ryan explained the job thoroughly so that I understood what was a stake; furthermore, he made me aware of all …
James Duckworth · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 119 reviews · newest from May 2026

9

Hugo Plumbing Co

We'd call someone else first
4.5 (64 Google reviews) 15.6 mi from downtown DrummondsNot a 24/7 shop

Family-owned shop that dispatches crews fast, completes jobs same-day, and charges fairly—ideal for 2am burst pipes.

Rating mix — of the 5 reviews we analyzed64 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 64 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Fast emergency response and same-day completion: 3 of 5 reviews explicitly mention rapid arrival, quick diagnosis, or same-day repair completion (cited in 3 of 5 reviews)
  • Thorough workmanship with quality checks: crew divides tasks efficiently, performs multiple inspections before leaving, and uses quality fixtures with warranties (cited in 1 of 5 reviews)
  • Pricing positioned as fair and reasonable relative to competitors: 4 of 5 reviews mention affordability or fair pricing without upsells (cited in 4 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Great people. Excellent service. Fair pricing. Highly recommend! Best home maintenance service I've had ever. Thanks Hugo Plumbing!
Rosann Leo · ★★★★★ · Google · Jan 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 64 reviews · newest from Jan 2026

10

McMullin Plumbing

We'd call someone else firstSmall track record
4.7 (26 Google reviews) 18.8 mi from downtown DrummondsNot a 24/7 shop

Bill McMullin comes in under quote, fixes problems faster than competitors, and treats customers like family—the plumber you actually want at 2am.

Rating mix — of the 5 reviews we analyzed26 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 26 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Consistently undercuts initial quotes: 4 of 5 reviews explicitly mention final costs coming in below estimate or below competitor quotes (cited in 4 of 5 reviews)
  • Extremely fast response and resolution: responds within hours to initial contact and resolves problems within 24-48 hours (cited in 2 of 5 reviews)
  • Stands behind work with guarantees: explicitly guarantees jobs and makes repairs right if issues arise post-completion (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
He just installed a tankless water heater in our home. Provided a quote much lower than others and then the final cost was lower than the quote. Our situation was tricky, but he gave much thought to the best way forward, made room in his schedule, and …
Kevin Dixon · ★★★★★ · Google · Oct 2024
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 26 reviews · newest from Oct 2024

11

Ray Baker Plumbing Heating & Cooling

We'd call someone else first24/7 per Google listingSmall track record
4.1 (16 Google reviews) 17.8 mi from downtown Drummonds

Highly variable service quality with excellent pricing and politeness, but troubling communication lapses and inconsistent follow-through on larger jobs.

Rating mix — of the 5 reviews we analyzed16 total on Google
53
40
31
20
11

Small sample — we've analyzed only 5 of 16 reviews so far. Treat this as a first read.

Why we're cautious

  • Deceptive communication: reviewer was told by office staff that code inspectors don't work Mondays/Tuesdays on water heaters, but inspector directly contradicted this as false
  • No-show or miscommunication on scheduled appointments: reviewer waited all day for code inspector who never arrived after office scheduled the appointment
  • Poor responsiveness to routine inquiries: one reviewer waited 3 weeks with no response to service contract renewal request (1 of 5 reviews)

To be fair

  • Fast response and professional demeanor: 3 of 5 reviews specifically praise quick arrival and friendly, knowledgeable technicians (cited in 3 of 5 reviews)
  • Fair pricing: 3 of 5 reviewers describe rates as 'reasonably priced' or mention honest assessment of work needed (cited in 3 of 5 reviews)
  • Long-term customer retention: 2 reviewers report 7+ and 23 years of repeat business (cited in 1 of 5 reviews)
What reviewers praise
These guys are my go to for not only my traditional heating and ac units, but also for my very very very ancient midtown boiler. They are super fast to respond, reasonably priced, but most importantly every tech they ve sent has been polite and extremely …
Bela Valentino · ★★★★★ · Google · Oct 2019
The most critical take we found
Installed HVAC 10 years ago, called Aug 19th to renew service/maintenance contract and no response in 3 weeks. Totally unhelpful in selecting a new thermostat, only wanted to bash and say folks have issues. I was trying to get them to recommend a thermostat …
Brad McKinney · · Google · Sep 2020

We read 5 of 16 reviews · newest from Sep 2020

What reviewers complain about in Drummonds

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Traditional Plumbing Co IncNo-show or late arrival on scheduled appointment—1 of 5 reviews explicitly reports failure to arrive at start time on major job requiring same-day callback
  • Premier Plumbing ProsAccountability and documentation failures: 1 review details company sending falsified inspection video (timestamped a month before actual service) showing wrong property, then ghosting customer for follow-up after $425 charge.
  • Premier Plumbing ProsTechnician competence inconsistency: 1 review describes technician violently handling equipment during inspection, damaging customer's water heater fitting, then company refused refund on diagnostic fee.
  • Premier Plumbing ProsNon-responsive to complaints: 2 of 5 reviews mention company ghosting or failing to address customer concerns (falsified video follow-up, diagnostic fee refund).
  • Ray Baker Plumbing Heating & CoolingDeceptive communication: reviewer was told by office staff that code inspectors don't work Mondays/Tuesdays on water heaters, but inspector directly contradicted this as false
  • Ray Baker Plumbing Heating & CoolingNo-show or miscommunication on scheduled appointments: reviewer waited all day for code inspector who never arrived after office scheduled the appointment
  • Mister Greenway AC Repair, Heating, Plumbing & ElectricalScheduling accuracy issues: 1 review reports arriving 2+ hours late on a scheduled appointment (scheduled 8am-noon, arrived almost 2pm), requiring customer follow-up call to determine delay.
  • Traditional Plumbing Co IncJob coordination and handoff failures on complex jobs—installers arrived without briefing on past issues or scope, missed scheduled start time, and original 5-day timeline extended due to understaffing

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Drummonds we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 55 reviews across 11 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Brighton, Burlison, Driver — this Drummonds guide covers those areas.

Nearby city guides