Stokes Plumbing & Trenchless Sewer Repair
Plumber · Florence, SC · Open 24 hours per Google listing
You call them directly — we don't sell your info or route the call.
Our verdict
Quality work when jobs complete, but severe unresponsiveness and follow-through failures make this a risky 2am call—owner goes dark for weeks after initial contact.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 9 plumbers we've reviewed in Florence, SC · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
High-quality workmanship and fair pricing when engaged; one 5-star review praised efficiency, fair pricing, and respectful service from plumber Shaun
1 cited review
“Efficient, fair pricing, very respectful, lifelong plumber.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pattern of owner unresponsiveness: 2 of 5 reviews explicitly document owner (Wesley Stokes) failing to respond to customer contact after initial quote/visit, with one spanning 2+ weeks of attempted outreach
“Called 2 weeks straight, emailed, texted, no response.”
1 more cited review
“Machine stuck in yard for two months, owner unresponsive.”
Red flag
Two reviews involve poor driver/staff treatment and unprofessional conduct by management, suggesting broader customer service issues beyond plumbing work
Cited in 2 of the 5 reviews we analyzed.
Severe communication breakdown: two separate customers report weeks-long unresponsiveness to appointment requests and owner inquiries via multiple channels (phone, email, text)
“Called 2 weeks straight, emailed, texted, no response.”
1 more cited review
“Machine stuck in yard for two months, owner unresponsive.”
Equipment accountability issues: plumber's machine left stuck in customer's yard for two months with owner refusing to resolve or communicate, forcing customer to litigation
“Machine stuck in yard for two months, owner unresponsive.”
Keep it in proportion: these concerns are cited in 4 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The manager is a disgusting person; he threatened my driver, saying he would blacklist him because my driver refused to drive an overweight load. Furthermore, they denied him access to the restroom for the 13 hours he was held at their yard.”
“Carriers, be very careful when loading at this shipper.!!!!! They loaded our truck with 5,000 lbs more than stated, and it took 6.5 hours to finish loading. After leaving, we scaled and discovered we were overweight. When we returned, the staff had already left, and we were forced to wait until 8:40 AM the next day to be unloaded. Our driver was treated very poorly and spoken to in a disrespectful and unprofessional …”
“If I could give this company a zero I would. Brandon Stokes came out. His machine got stuck in my yard because of his own mistake. He left the machine there for two months and now I have to go through litigation to have it removed. All the gunk from the sewer is just seeping in my yard. I paid him for the work he did. He wants me to pay to have his machine removed. Good thing I have cameras all around my house and …”
Positive
“Shaun came recommended by a family member. He was efficient, had fair pricing and was very respectful! I have found a lifelong plumber 👍👍 highly recommend!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 16 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Stokes Plumbing & Trenchless Sewer Repair?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Stokes Plumbing & Trenchless Sewer Repair?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Florence, SC
Urquhart Plumbing Co. Inc,CONDITIONALRanked #7 of 9 in Florence · Fast emergency response (1 hour diagnostics) and skilled technicians, but office schedulin…J&C Plumbing Svc LLCLOOK ELSEWHERERanked #9 of 9 in Florence · Fast to respond and personable when they show up, but significant risk of incomplete work,…See all 9 plumbers we've reviewed in Florence, SC →
Nearby: Florence · Darlington