Urquhart Plumbing Co. Inc,
Plumber · Florence, SC · Open 24 hours per Google listing
Our verdict
Fast emergency response (1 hour diagnostics) and skilled technicians, but office scheduling staff may refuse jobs and communicate poorly.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 9 plumbers we've reviewed in Florence, SC · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency response time exceptional—one reviewer had full diagnosis and repair completed in 1 hour 7 minutes during weather emergency
1 cited review
“From my first call to repairs complete was an hour and 7 minutes”
4 of 5 reviews praise technician competence, diagnostic skills, and explanation of work; named technicians Scott, Justin, and Mitchell consistently mentioned as courteous and professional
1 cited review
“From my first call to repairs complete was an hour and 7 minutes”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Pricing fairness rated 93/100; multiple reviewers note competitive pricing and willingness to repair rather than replace unnecessarily
1 cited review
“From my first call to repairs complete was an hour and 7 minutes”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Same-day service delivery mentioned in 2 reviews; one reviewer had 4 problems fixed by lunch on Monday morning
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scope limitation or inconsistent follow-through on complex jobs: company initially quoted 3-5k for concrete-cutting work, then office staff cancelled the job and refused to help customer find alternative contractors
“woman in the office...is rude and unprofessional”
Office staff communication issues: one reviewer described appointment coordinator as 'rude and unprofessional,' refused to help find contractor referrals, and ultimately cancelled a scheduled job citing inability (then inability-to-ability reversal creating confusion)
“woman in the office...is rude and unprofessional”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Like another review I saw on here, the woman in the office you have to go through to get appointments is rude and unprofessional. Got my first appointment fine. Had no problem with the two men who came and diagnosed my problem. My issue is a belly in my pipe that was overlaid by a concrete patio before we bought the property. Fine, we'll cut the patio in half and put a channel through the middle. Workers say no …”
Positive
“Oh my goodness! Urquhart Plumbing and their techs Justin and Mitchell are absolutely amazing! It has been crazy cold and raining and our water heater stopped working while we were out of town and our son was there with no hot water and poor thing was taking ice showers. They came out super fast. From my first call to repairs complete was an hour and 7 minutes! We unfortunately called a different company first that …”
“Excellent same day service. Customer service was great from scheduling with Brenda through installation by very competent installation team. Would highly recommend and will use again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 45 reviews so far. Treat this as a first read.
Newest review in our sample: Dec 2025.
Should you hire Urquhart Plumbing Co. Inc,?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Water heater install/repair
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Urquhart Plumbing Co. Inc,?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Florence · Darlington