Roto-Rooter Plumbing & Water Cleanup
Plumber · Florence, SC · Open 24 hours per Google listing
Our verdict
Excellent emergency response and workmanship from experienced technicians, but expect steep pricing and verify service offerings upfront to avoid non-refundable $89 dispatch fees.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 9 plumbers we've reviewed in Florence, SC · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviews praise fast emergency response and after-hours availability, including a late-night service call with temporary fix followed by next-day completion
1 cited review
“Tim Spencer was awesome prompt knowledgeable solved all issues”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
4 of 5 reviews highlight excellent workmanship and professional technician demeanor, with specific praise for Tim Spencer and Deonne's attention to detail
3 cited reviews
“Excellent service, excellent work”
“Tim Spencer was awesome prompt knowledgeable solved all issues”
“Talk through the steps of the job and the whys”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Technicians communicate clearly about repair steps and reasoning, helping customers understand the work being performed
1 cited review
“Talk through the steps of the job and the whys”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Website advertises septic tank repair services but company charges $89 service fee knowing they cannot actually perform septic repairs, suggesting misleading marketing
“charge $89 service fee knowing they cannot repair septic system”
2 of 5 reviews report significantly high pricing: $355 for under 20 minutes of work and $89 non-refundable service fee for jobs outside their service scope
“charge $89 service fee knowing they cannot repair septic system”
1 more cited review
“Talk through the steps of the job and the whys”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Their website says septic tank repair but they charge $89 for a service fee to come out knowing that they cannot repair their septic system, even though their website says they do”
Positive
“Excellent service, excellent work. Tim is a great guy and I will request him in the future if anything comes up in the future.”
“Price way too expensive. $355 for less than a 20 min job. Yet the plumber is awesome. Talk through the steps of the job and the whys... he seems to feel confident and comfortable in his sounding... I felt comfortable with him being with him being prior military. The plumber was very friendly and clean.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 105 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Florence · Darlington · Lynchburg