Roto-Rooter Plumbing & Water Cleanup
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Based on review analysis
1 concern
Website advertises septic tank repair services but company charges $89 service fee knowing they cannot actually perform septic repairs, suggesting misleading marketing
Trust Score: 0/100 · Based on 105 reviews
Proceed with careOur Verdict
#9 of 10 in Florence, SC
- Emergency and burst pipe repair
- You're highly price-sensitive
Hire if: You need fast same-day or after-hours response
Hire if: You need high-quality work that holds up over time
Caution if: You need predictable, consistent service across every visit
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 105 Reviews Tell Us
Emergency Response
3 of 5 reviews praise fast emergency response and after-hours availability, including a late-night service call with temporary fix followed by next-day completion
Emergency and burst pipe repair
What To Watch Out For
2 of 5 reviews report significantly high pricing: $355 for under 20 minutes of work and $89 non-refundable service fee for jobs outside their service scope
Website advertises septic tank repair services but company charges $89 service fee knowing they cannot actually perform septic repairs, suggesting misleading marketing
Quality & Professionalism
4 of 5 reviews highlight excellent workmanship and professional technician demeanor, with specific praise for Tim Spencer and Deonne's attention to detail
Communication
Technicians communicate clearly about repair steps and reasoning, helping customers understand the work being performed
Pricing
2 of 5 reviews report significantly high pricing: $355 for under 20 minutes of work and $89 non-refundable service fee for jobs outside their service scope
Customer reviews
Reviews from Google, Yelp & more
Excellent service, excellent work. Tim is a great guy and I will request him in the future if anything comes up in the future.
Tim Spencer was awesome prompt knowledgeable and solved all of my issues in a timely and professional manner. I recommend Tim’s services to anyone who needs them. Thank you again for everything.
Deonne, the technician was fantastic to work with and provided another great experience with Roto-Rooter. We had an emergency situation and Deonne made a late night service call to provide a temporary fix until he could provide a complete repair first thing the next morning. The work was done quickly and with great attention to detail.
Their website says septic tank repair but they charge $89 for a service fee to come out knowing that they cannot repair their septic system, even though their website says they do
Price way too expensive. $355 for less than a 20 min job. Yet the plumber is awesome. Talk through the steps of the job and the whys... he seems to feel confident and comfortable in his sounding... I felt comfortable with him being with him being prior military. The plumber was very friendly and clean.
Business details
Service area
Based in Florence. Serves 1 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup