Benjamin Franklin Plumbing of Florence
Plumber · Florence, SC · Open 24 hours per Google listing
Our verdict
Technicians arrive on-time for emergencies, explain problems clearly, and don't charge for estimates—but only 5 reviews limits confidence in consistency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 9 plumbers we've reviewed in Florence, SC · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
All 5 reviewers praise technician professionalism and punctuality; after-hours emergency call handled well
2 cited reviews
“He showed up on time. He was friendly.”
“He was very knowledgeable, polite, explained the problem”
No-charge estimates reduce financial friction for families evaluating repairs
1 cited review
“doesn't charge to come out and to give a quote”
Technicians explain root causes and offer repair options, including cost-saving alternatives
1 cited review
“He was very knowledgeable, polite, explained the problem”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Repeat customer retention; one household used them twice and plans future calls
1 cited review
“He was very knowledgeable, polite, explained the problem”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Haven't had work done yet, just an estimate by Mr. Jay Chinn. He was very kind, knowledgeable, and professional. He also took the time to actually understand and see what the issue was and how to resolve it. He represents the company very well. I also appreciate that this company doesn't charge to come out and to give a quote like most other companies. For families like us it helps a lot!”
“Our Technician David was Amazing! He showed up on time. He was friendly. The Saints should know about this company, he treated us with respect, grace, and kindness. We’re definitely using this company again. Would recommend to Churches, Business Owners, Homeowners, any other property that needs a plumber or sewer work done. 5 stars ⭐️”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 994 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Should you hire Benjamin Franklin Plumbing of Florence?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing of Florence?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Florence · Darlington