A&J Plumbing & Sewer Service
Plumber · Chesterfield, MI
Our verdict
Highly inconsistent service with exceptional responsiveness on good days but severe follow-up failures, incomplete work, and communication breakdowns that have cost customers thousands in wasted money.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Clinton Township, MI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response when prioritized—3 of 5 reviewers report same-day or under-1-hour arrival during urgent situations
1 cited review
“They were there in less than an hour when I told them how worried I was”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Individual technicians (Sheldon, Bailey) demonstrate strong technical knowledge and patient communication when engaged
2 cited reviews
“They were there in less than an hour when I told them how worried I was”
“Bailey clearly explained each step so I understood exactly what needed to be done”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 reviews document missed or confused scheduled appointments with defensive customer service responses ('Her apology felt insincere, and she implied the confusion was on my end')
“We wasted over $2k with this company to do nothing but give us the runaround”
Cited in 2 of the 5 reviews we analyzed.
Red flag
2 of 5 reviews show office staff (described as 'useless') creating communication bottlenecks with 3+ hour callback delays for basic scheduling questions
“We wasted over $2k with this company to do nothing but give us the runaround”
Cited in 2 of the 5 reviews we analyzed.
Red flag
High score variance (45) across 5 reviews indicates unpredictable service quality; customers report identical issues resolved excellently by one technician but bungled by another
“We wasted over $2k with this company to do nothing but give us the runaround”
2 more cited reviews
“They were there in less than an hour when I told them how worried I was”
“Bailey clearly explained each step so I understood exactly what needed to be done”
Chronic administrative follow-through failures—2 of 5 reviewers report never receiving promised estimates, videos, or callback communications despite explicit requests
“We wasted over $2k with this company to do nothing but give us the runaround”
Cited in 2 of the 5 reviews we analyzed.
Incomplete or inadequate diagnostic work resulting in repeated service calls—2 reviewers describe insufficient equipment brought to jobs (50-foot snake for 80-foot problem), improper hydrojetting, and misdiagnosis of root cause
“We wasted over $2k with this company to do nothing but give us the runaround”
Cited in 2 of the 5 reviews we analyzed.
Poor workmanship quality on routine tasks—1 reviewer reports sloppy toilet reinstallation with damaged tile, loose caulking, and wobbly fixtures requiring customer repair
“We wasted over $2k with this company to do nothing but give us the runaround”
Cumulative costs for same customers exceed $2,000+ due to repeated failed attempts and unnecessary upsells—2 reviewers describe being charged $400+ for useless diagnostics and $1,250+ hydrojetting recommendations after incomplete initial service
“We wasted over $2k with this company to do nothing but give us the runaround”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Do not recommend this company. We had Zach out to “fix” an issue 3 separate times. He ultimately decided it was a city problem and there was a “hard shift at the tap.” We asked for the video to send to the city (which they required) and were told he didn’t record when he put the camera down (??). The city came out and did their own inspection from the main sewer and everything looked fine on their end. We were still …”
“They did not send someone for my time window I was given and I’m now thankful. My main drain clogged and caused a backup in my basement. I was initially grateful that a technician could come out on a Sunday. When I called, I clearly explained that the problem was likely root intrusion in my clay pipes and that they needed to bring a snake longer than 50 feet. The technician arrived with only a 50-foot snake and …”
Positive
“I have nothing but good things to say about them. From the time the receotionist answered the phone, to the time the plumber left. He even word boots in my house before he was about to crawl into the crawl space. As a business owner myself; we all can see a trend of bad attitudes. Not the case with this in town company. They came out in an emergency as promised, the same day. Can't thank them enough for that, and …”
“I live in a high rise building in downtown Detroit. I had a plumbing emergency (so I thought) and Sheldon was able to figure out that I had going on in about two minutes, fixed it in 5, tested it for about 20 just to be thorough and worth the rate. If I could give more stars, I would. I had called three other companies that couldn’t get to me until Saturday. They were busy, but I told them how worried I was and I …”
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The rating picture
Small sample — we've analyzed only 5 of 371 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
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